Europcar Reviews 

People be care full buy insurance when booking hire car
And don’t get talked into buying extra insurance when picking up the car
Your details are not on there computer so they won’t know you have already bought insurance. And they will try to push extras on you .
Terrible service
Wont be using this company again there customer service is pathetic wrong advice give over 3 days on there phone calls and online chat 😡

Very bad experience returning the car, they are scammers! After 3 months of use, they found a 6 cm scratch, which was negligible, and I'll ignore the fact that I have no idea whether the scratch was there when I picked up the car. The staff's behavior when I returned the car shocked me! I had to pay EUR 790 after a heated argument, as they originally wanted EUR 980. I have never encountered such scammers before and would expect them more in the Balkans, but not in Germany. I immediately ordered the return of the second rented vehicle ASAP and never again. I warn you, they are thieves and scoundrels. And as a joke at the end, they said that because of the scratch, they would repaint the entire fifth door. Well, that made me laugh. We are considering legal action. A company like this should not be allowed to operate. They are stealing from customers under pretexts such as scratches for extremely high sums.

AutoAbo in Germany experience:
Picked up car, tire was punctured. Had to drive multiple times to get it fixed. All on my time and kilometre allowance. No sorry. No compensation.

Car was swapped after a few months. Car needed dealership service because of issues with a previous registered user still having full access remotely to locate the car and unlock doors open windows change settings etc.
Again many trips on my time and KM allowance.
No sorry. No compensation.

They allow you to upgrade KM packages. But if you realise you don’t need that many you can’t downgrade. That’s a dark pattern and can only be greed and not technical restrictions.

Have now switched providers who allow to change contract details like KM packages every month as you please.

Nearly all other providers allow the driver to change KM packages monthly via an app!

I hired a car from Berlin Airport. And right from the begining the car fuel guage showed it was not FULL.

And it showed a epc fault light on. This was demonstrated a faulty switch.

However whilst on route to Frankfurt . I had to stop overnight at Wolfsburg . THIS SHOULD NOT be a stopover. INCONVIENENT.

Furthermore the car, had chewing gum stuck to the floor.

The replacement is a not a car , I expect it to be. I wanted a Volkwagen group car and not a jeep compass.

And the car has either a faulty fuel guage or a high fuel consumpution.

Europcar should provide a clean car and should compensate fuel and inconvience.

Avoid, avoid, avoid at all costs Keddy EuropCar, Munich airport. It was an horrendous start to our holiday.

Firstly we had to wait ages to get served. When we finally were served, the agent was adamant that the car could not fit our suitcase and tried to persuade us to spend hundreds of extra euros to get a larger vehicle. This was a blatant lie. When we collected the vehicle, the suitcase fitted perfectly well in the boot. When I said I wanted to keep the car I booked he continued to waste time pushing us to upgrade. When he knew that I wasn’t going to be persuaded his manner changed abruptly to downright rude and impatient. He failed to properly explain and document the charges, deposit and the process for reporting damage. He entered my email address incorrectly so I got no receipt. He also double charged me for cross-border use of the car even though I had already paid for it when initially booked. What was absolutely appalling was he got me to sign the document in various places without explaining what I was signing. When I tried to read the small print to understand what I was signing, he had the temerity to tell me hurry up. When I went to the parking lot, there was no one to talk me through the damage report showing the location of any existing damage. I could hardly see the car body because the car park was so dark which made any complete inspection impossible. I had to waste 45 minutes uploading multiple photos of damage with no auditable way to show evidence that I had done so.

I have hired many cars in my life and this was the worst experience ever. Shambolic and contemptuous. I expect better from the EuropCar brand. I am dreading dropping off the vehicle at the end of the stay.

To add insult to injury, the complaints form doesn't work. You get an error message. EuropCar simply don't want to know about your problems or the devious practices of their agents.

This operation should be reported to both the German trading standards authorities and the airport for malpractice.

We booked to rent a car in Naxos Greece months ago. The day came and no one showed up at 10:30, we waited and then started calling and emailing and texting them on whatsap and no one answered. We had to ask a rep from hertz to help us and still couldnt get anyone to answer the phone. We finally went back to our airbnb just before 12pm. We called again and finally someone answered and told us the rep would be there in 10 mins so back we went. Then we were told that hubby had to have a credit card which he does not so we had to pay an extra $435 euros because we needed the full insurance since he had no credit card. Why were we not told this months before? Then we were charged an additional 70 euros as now they needed me to be the official driver and him to be the 2nd driver as he was the one who was going to drive the car. Then i received our bill which was in total $2326.78 cdn for a 2 week rental that was suppose to be $1379.90 canadian. We paid almost $1000 more and were stuck as all other cars on the island were already taken. Im outraged and will never rent a car again from europcar.

Europcar falsely claimed I cancelled my booking – then refused to honor it

I made a confirmed reservation (#1190191091) with Europcar. Everything was fine — until I suddenly received an email saying I had cancelled the booking. That was a blatant lie — I did no such thing.

When I contacted them, they admitted that it was actually cancelled on their side due to a so-called “pricing error” — but instead of taking responsibility, they blamed the customer.

This kind of behavior is not only unacceptable, it’s unethical. They then offered me a 25% discount on a future rental — which I find insulting, given the time and effort I spent trying to resolve this.

I booked in good faith at a reasonable price (€419), received a confirmation, and was counting on that car. Europcar simply walked away from the deal and covered it up with a false excuse.

Be warned: even a confirmed reservation may be cancelled without reason — and you might be blamed for it.

I had rented a car from Europcar in Flensborg, I returned the car with 1/4 tank of gas and of course wanted to pay for it to be filled up.
but I got a shock when I got the bill it cost 4.12 euros per liter and it was 206 euros in total (1545 Danish kroner).
I think Europcar should be ashamed I will NEVER rent from them again

Wrong invoice and no solution after one month:after we returned our can in Inverness airport with no incident, we received a wrong invoice and was charged 100 pounds more. Emailed the customer service and chased several times but after one month there is still no apology and no solution. Totally unhappy!

When I came to pick up the booked car from Europcar at Manchester Airport the guy in the office told me I have to leave a deposit of 39.000 Pounds or contract an additional insurance. Instead of 276 Pounds they made me pay 610 +700 Pounds. I disagreed for one hour.
Later they told me I would have asked and signed this change in contract, but they actually forced me to do so.
Be careful of fraud.

Update 2025.08.04
Europcar confirmed that they ask for a deposit of 39.000 Pounds (depending on the car model) if the car has not an insurance directly with Europcar themself. You need to contract an additional insurance with Europcar for any damage to their car of 16 Pounds a day if you booked the car on a third party website. A liability and car insurance with a self payment of 1500 pounds is not enough and they will not give out the car.

At the BER airport station i was handed a car that wasn't fit for driving, because it ran out of motor oil within 300km due tue an overdue regular inspection (1500km service overdue message popped up).

Had to pay for the motor oil myself.

Poor costumer service:
-on the day of the problem they couldn't tell me which type of engine oil the car needed
-didn't respond to my written claim for 3 weeks
-phone operators hung up on me twice and didn't resolve my refund claim

Requested a refund, which has been ignored so far.

Hassle-free pick-up if you reserve the vehicle online or through the Europcar app.
Frankfurt Hahn Airport is quiet and not crowded, which made the process even smoother.

But be careful! When returning the car, no one inspected it on the spot. The next morning, I received an email claiming there was a scratch over 15 cm long in a tricky spot—almost underneath the vehicle. I honestly don’t recall causing any damage, and being asked to fill out an insurance form for something I didn’t do felt wrong. Luckily, I had full insurance, so I won’t be paying anything. Still, the situation didn’t sit well with me.
The car WV was new, though.

Having booked a car with the cheapest option, I was not able to later change the collection date. Europcar thinks it is perfectly OK to take the full payment for a service that will never be used. Simply delaying the collection date will result in a complete loss with no compensation at all! This is not what I call customer service.

Slow process at pick and felt pressurised to take the enhanced insurance which was a lot more than the hire cost. Told not worry about checking the vehicle as was covered, there was an existing scratch which they were aware of. The car was not what I expected, had been well used and not the car referenced and was damaged, scratch and broken back shelf holder. They tried to pressure me to take prepaid fuel offer, which would be more expensive than full to full. At drop off they identified the scratch that had already been there at pick up and suggested it was my fault. I think if I had not been covered they would have charged me for this. The car was picked up in Belfast and the cross-border insurance charge was huge - I compared with a friend that picked up a car with Avis in the same week, was over double.

I got scammed to pay damage fees
No managers to explain situation , just an email where I talk to some unresponsive people that where not helpful

I had a very small tiny scratch on the front car bumper where I had no accident or damage record I remember myself, I did not took photos because I trusted the “international professional” company

Rental was in Frankfurt airport, while returning véhicule, the guy told me he will just take photo and send report and after they will call me, surprisingly! I found that they took more than 1500 euros because they had access to my account

Shame on such company !

Picked up from the airport in a minibus that was waiting. Car was not there but offered an upgrade for extra €90 - this was dropped to €70 when we declined, which we then accepted. Delighted with the new car. New hybrid Volvo. Drove lovely. Very comfortable and good on fuel.
Had to leave €1800 deposit which was refunded about five days after return, plus purchase insurance at the desk as the insurance previously brought through website on booking was not deemed acceptable.
On return Jordan was great, helpful and reassuring as I had concerns after reading different reviews. He even sorted us a taxi into Dublin.
I accidentally left something in the vehicle and Mary was extremely helpful in getting it back. Over all good experience for us.

Be very careful. The representative will try to saddle you with everything from upgrades to insurances, I ended up paying for double full insurance for the car (over 200 euro) because the salesperson claimed we were uninsured, plus extra miles for about 300 euro, this even though the salesperson assured us there would be no extra fees. I do not recommend this, and I will not be returning myself, as I ended up spending over 800 euros on a car, that we had pre-booked with everything included for less than 400 euros. I have complained with their customer service but they will not own up to, nor make good on their little scam. The ECC offer little help, as it is Europcars word against ours. I hope they sleep well at night.

I booked and paid for a vehicle several days in advance. The day before pick-up, Europcar unilaterally cancelled my reservation without any proper explanation or even a phone call.

As a result, I’m left without a car, without any compensation, and forced to wait for a refund with no clear timeline.

Customer service has been completely absent, providing only automated, generic replies.

This is unprofessional and unacceptable. I will be filing an official complaint and reporting this practice to the relevant authorities.

Avoid this company if you expect reliable service.

Be very careful booking with Europcar.
Got there about an hour before the scheduled time, but the representative said the car is not even there and immediately offered I would purchase an upgrade to a car that is there and "ready". I felt pressured into a higher spend since the team was not ready on time. The upgraded car still needed some recleaning after I pointed out some mess and the smell of smoking.
Post return of the car, the support team did not seem to car about customer satisfaction and integrity, as their website suggests.

🚫 Avoid Europcar – Dishonest Damage Charges!

DO NOT book with Europcar. I was charged for a non-existent scratch after a full joint inspection with their staff, where I was clearly told the car was in perfect condition.

Later, they billed me for supposed "damage" with no evidence — a clear case of post-rental fraud.

This isn't an isolated incident. Europcar has previously been investigated by the UK Competition and Markets Authority (CMA) for similar practices — including charging customers for damage without providing proof of repairs.

This kind of dishonest billing needs to stop. I’m sharing my experience so others don’t fall into the same trap.