Evans Reviews 

13,673
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,489 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products and good quality of items. Many people appreciate the fast and efficient delivery service, often noting items arrive quickly and well-packaged. Reviewers are also happy with the clear communication regarding order dispatch and tracking. However, some customers also noted inconsistencies with product sizing and fit, finding items either too large, too small, or poorly proportioned. A few other people also felt that the return process could be challenging, citing issues with unclear instructions, unexpected fees, or difficulties obtaining necessary reference numbers. Additionally, a small portion of people experienced problems with delivery, including parcels not arriving or tracking information not being updated.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the styles, prints, and overall quality of... See more

Quality

People report positive experiences with quality, with many customers praising the good quality cotton and... See more

Delivery service

Consumers find delivery service to be positive, with many praising quick and efficient delivery times, often... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Customers had negative experiences with the return policy, often citing difficulties and unexpected costs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(13,673)

2,117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

due to issues with the return

due to issues with the return - goods returned in November and still not refunded by the end of December - I am glad I have done the payment with Klana pay later as this would of been a nightmare to sort - everything has been sent to Klana to prove the return

November 18, 2025
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Reply from Evans

We appreciate you sharing your experience. We're sorry to hear about the delayed refund for your returned goods. We know it can be frustrating when returns aren't processed quickly and we'll look into this.

Rated 2 out of 5 stars

Delivery was awful vowel did not bother…

Delivery was awful vowel did not bother to follow instructions and threw the package in bush by gates luckily my neighbour found it

December 9, 2025
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Reply from Evans

We regret that the delivery wasn't satisfactory and that the instructions weren't followed. We appreciate you bringing this to our attention, and we'll look into it.

Rated 1 out of 5 stars

Partial refund when I sent whole order back.

I returned four pairs of jeans and was refunded for two. They say I haven’t returned them, that they run a clear desk policy, the parcel wasn’t damaged and will only refund when they get them back. How can I send something I’ve already sent !?!
I’ve had to raise a chargeback with credit card.

December 10, 2025
Evans logo

Reply from Evans

We regret to hear about the trouble with your return. We want to look into this. Please contact us with your order details so we can investigate the missing items and help resolve this issue.

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