Evans Reviews 

13,673
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,489 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products and good quality of items. Many people appreciate the fast and efficient delivery service, often noting items arrive quickly and well-packaged. Reviewers are also happy with the clear communication regarding order dispatch and tracking. However, some customers also noted inconsistencies with product sizing and fit, finding items either too large, too small, or poorly proportioned. A few other people also felt that the return process could be challenging, citing issues with unclear instructions, unexpected fees, or difficulties obtaining necessary reference numbers. Additionally, a small portion of people experienced problems with delivery, including parcels not arriving or tracking information not being updated.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the styles, prints, and overall quality of... See more

Quality

People report positive experiences with quality, with many customers praising the good quality cotton and... See more

Delivery service

Consumers find delivery service to be positive, with many praising quick and efficient delivery times, often... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Customers had negative experiences with the return policy, often citing difficulties and unexpected costs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(13,673)

2,117 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not delivered

The delivery firm was awful. Would not deliver to my local pickup store as they said it was shut. Then said I’d refused the delivery- I hadn’t.
No communication from firm this was all on the tracking site.
No communication from Evan’s until I complained.
Unfortunately I won’t be buying from them in future

December 7, 2025
Evans logo

Reply from Evans

We're sorry you had a negative experience with the delivery. We appreciate you bringing this to our attention. We'll investigate the lack of communication from the delivery firm and our team to improve our service. Thank you for your feedback.

Rated 1 out of 5 stars

You never sent the voucher

You never sent the voucher

December 14, 2025
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Reply from Evans

We apologize that you did not get your voucher. We'll look into why it wasn't delivered as expected.

Rated 5 out of 5 stars

Nice, useful top

Fast delivery, item well packed. Very pleased with the top, which fits well and is very practical. I'll probably buy another in a different colour.

December 14, 2025
Rated 5 out of 5 stars

The green satin top with a frilled neck…

The green satin top with a frilled neck was really lovely. It arrived quickly and in good condition. Unfortunately, although I ordered my usual size the top was very large an didn't fit me. I was disappointed.

December 9, 2025
Rated 3 out of 5 stars

Easy ordering

Easy ordering, quick delivery. Quality not as hoped for so returned

December 6, 2025
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Reply from Evans

We appreciate your order and quick delivery feedback. We're sorry the quality wasn't what you expected, and we appreciate the return.

Rated 1 out of 5 stars

Absolutely horrible bras

Absolutely horrible bras, don't hold and very saggy, quite big also, I know my size, so not on my behalf, but these were rubbish. Its christmas so to much hassle to send back.

December 12, 2025
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Reply from Evans

We're sorry the bras were not a good fit and didn't meet your expectations. We appreciate your feedback and will review the product's sizing and support.

Rated 1 out of 5 stars

This company has been totally…

This company has been totally disinterested in helping me as a customer when it failed to deliver an order and refused to do anything to put it right except refund my delivery charge. In my experience it is not interested in fulfilling its legal obligations to me by way of a further delivery or a refund

December 12, 2025
Evans logo

Reply from Evans

We regret that your order was not delivered and that our resolution did not meet your expectations. We appreciate you bringing this to our attention. We are now looking into the matter to see how we can improve our service.

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