Evans Reviews 

13,673
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,489 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products and good quality of items. Many people appreciate the fast and efficient delivery service, often noting items arrive quickly and well-packaged. Reviewers are also happy with the clear communication regarding order dispatch and tracking. However, some customers also noted inconsistencies with product sizing and fit, finding items either too large, too small, or poorly proportioned. A few other people also felt that the return process could be challenging, citing issues with unclear instructions, unexpected fees, or difficulties obtaining necessary reference numbers. Additionally, a small portion of people experienced problems with delivery, including parcels not arriving or tracking information not being updated.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the styles, prints, and overall quality of... See more

Quality

People report positive experiences with quality, with many customers praising the good quality cotton and... See more

Delivery service

Consumers find delivery service to be positive, with many praising quick and efficient delivery times, often... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Customers had negative experiences with the return policy, often citing difficulties and unexpected costs.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(13,673)

2,117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

This is the worst company for returns…

This is the worst company for returns so much mither to send something back.
I had much hassle with it.
I will not order anything again online.

December 5, 2025
Evans logo

Reply from Evans

We regret that you encountered difficulties with our return process. We appreciate your feedback and will review it to improve our procedures. Thanks for your time.

Rated 5 out of 5 stars

Lovely shop and ladies

I had to ring them twice and a person actually answered not a machine and answered my query when I went into the shop in the precinct the two ladies were wonderful so pleasant took my returns and was all sorted in 5 minutes a fabulous shopping experience

December 11, 2025
Rated 2 out of 5 stars

I paid for next day delivery

I paid for next day delivery, package didn't arrive until 5 days later. Unacceptable.

December 10, 2025
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Reply from Evans

We regret that your next-day delivery took longer than expected. We appreciate your feedback and we'll investigate the matter to improve our service.

Rated 4 out of 5 stars

Good variety of clothes

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to choose from but I'm happy with what I do buy tending to order different colours once I know they're fine on me.

December 10, 2025
Rated 1 out of 5 stars

Parcel still not delivered - time to ditch Evri

Parcel still not delivered after nearly three weeks since ordr and in spite of a complaint to Evans. Evri keep changing the date and then not turning up. Evans Curves products and service are great - but they are completely let down by their choice of courier.

December 2, 2025
Evans logo

Reply from Evans

We appreciate your feedback and apologize for the delivery issues you've experienced. We're sorry that the courier service has not met your expectations and caused frustration. We'll investigate this to improve our service.

Rated 3 out of 5 stars

All tops are too long and baggy

A lot of the Evans Branded tops now are so long and baggy. A couple of years ago the styles and lengths used to be just right. I have ordered from Evans for years but not sure now that they are suitable for me.

December 8, 2025
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Reply from Evans

We appreciate your long-term patronage and are sorry to hear that our current styles don't meet your expectations. We value your feedback regarding the changes in our top lengths and fit, and we'll consider it as we evolve our designs.

Rated 3 out of 5 stars

Poor quality

Poor website, delivery ok, quality poor, over priced for low quality, pay to return £5 out of pocket on just looking at the items. It’s a great shame that companies can take over high street names and cheapen brand!! Will not be using again

December 2, 2025
Evans logo

Reply from Evans

We appreciate you taking the time to share your experience. We're sorry to hear that you were not satisfied with the website, quality and price, and that the return process cost you. We'll review this feedback.

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