I brought my car in for a brake hose replacement as part of a recall. This was completed. On getting the car back my brakes proceeded to be faulty and having to consistently add brake fluid. When th... See more
Company replied
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See what reviewers are saying
Today I had to take my recently purchased Ford Kuga back to Merthyr Ford with a 10 inch scratch on the rear wheel arch which i had not noticed when I purchased it last week. There was no quibble about... See more
Company replied
I have just received my car back from Evans Halshaw in Merthyr Tydfil , they did an excellent repair after a tree fell on it and damaged quite a lot of my poor car. The service was excellent, com... See more
Company replied
Was seen by Tom Evans in Merthyr, very professional, made me feel at ease, was able to answer all my questions and made my experience of buying my first car in store very easy. Cannot thank Tom enough... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Pentrebach Road, CF48 1YA, Merthyr Tydfil, United Kingdom
- 01685 383689
3.2
Average
27 reviews
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Excellent.
Just had my first experience with the professional staff , very helpful and a pleasure doing business with them.
Will recommend ***** (5 stars)
March 12, 2022
Unprompted review
Reply from Evans Halshaw - Body Centre Merthyr Tydfil
Hi Chris,
A huge thanks for taking the time to rate your recent experience with us.
The leadership team love to see such great feedback!
Have a nice day,
Evans Halshaw Customer Services
Service provided in Merthyr through…
Service provided in Merthyr through Adam and Tyrone. Both were fantastic! Very helpful and supportive!
February 1, 2022
Unprompted review
Reply from Evans Halshaw - Body Centre Merthyr Tydfil
Hi Robert,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Evans Halshaw Customer Services
Would like to thank Arvind Singh and…
Would like to thank Arvind Singh and Tyron for their very professional service and very lovely welcome purchasing our new car highly recommended juliet
January 24, 2022
Unprompted review
Reply from Evans Halshaw - Body Centre Merthyr Tydfil
Hi Juliet,
Many thanks for taking the time to provide us with this review.
We love to see such great feedback!
Evans Halshaw Customer Services
Ford kuga
Had a service that was fine.more expensive than other ford dealers I'm finding out now .merthyr dealership don't offer you a ford assist after a service like most Ford's give. If you breakdown like I did it cost me £300 to get it to the dealership. Alternator broke it was repaired,now my stop/start does not work. Reception told me to take it on a 2hr drive.still not working.now they want to charge me for a battery charge up.really not happy with the service we received from Evans halshaw Merthyr Tydfil.
January 5, 2022
Unprompted review
Reply from Evans Halshaw - Body Centre Merthyr Tydfil
Hi,
Thank you for leaving this review.
The Ford Assist is a offer that comes directly from the manufacturer which we no longer offer. This unfortunately, is something beyond our control.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Terrible
I had to raise a complaint after continuously being let down and no correspondence and being told things that weren’t true to then have my car taken into the garage to be worse coming out than it was going in. In all fairness the original Evans Halshaw I did get the car from got flooded but they were then dealing with it at the merthyr branch. I didn’t hear anything at all so raised a resolver complaint and nothing was getting done.
The last correspondence I had off the resolver case was on 03/07/2020 and no one has been in touch since. The issues still need to be rectified and I was told “We will be in touch once our bodyshop reopens. Kind Regards, Amrit”. Now the situation with the shops and things, they have all been open as normal for a while now and I’ve been giving chances after chances and yet I have had no correspondence at all. This is extremely poor considering you cause the issues in the beginning! It was agreed that all 4 of my alloys would be re-done, the paintwork sorted from the scratches that were caused by yourself, and the door card that I was told they already had the part for back in February/March 2019. I am absolutely disgusted that no one has been in contact and would still like this matter resolved as the issues haven’t gone away.
November 5, 2021
Unprompted review
Reply from Evans Halshaw - Body Centre Merthyr Tydfil
Hi Lauren,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.
Evans Halshaw Customer Services
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