Evans Halshaw - BYD Milton Keynes Reviews 

No one calls you back my car needs mot on my mobility car have been let down 4 times keep calling no one knows what's going on and don't call you back also called them yesterday told they will find out what is going on i was on phone 10 minutes then cut off no call back. I am a mobility customer and I want be buying a ford again and will mention how I was treated to other mobility customers

Mahi was excellent. He answered all of our questions and was patient.
On the day he was very professional and honest. Excellent experience

Great customer service and fantastic time it took to complete my service

No one wants things to go wrong; but the service team made the process very painless: great communication, timely in resolution, and pleasant time. Thank you

Just bought a used Jaguar xe from Evans Halshaw, Mahi was extremely helpful, would recommend his help directly from this dealership, helped from the start, sending a video of the car over when I registered my interest to completing all the documents at purchase, made the whole process easy, thanks Mahi!

Sanjay and Liam were helpful from the 1st interaction to collection.

Polite staff,good service. Booking made quite fast.
Evans Halshaw - BYD Milton Keynes

I am extremely disappointed with this experience. I received a product order for a used car at BYD Milton Keynes at the agreed price and paid a deposit based on that confirmation. Before signing the contract, I specifically asked the salesman to double-check all details, including the pricing, to ensure everything was correct. He stepped away, reviewed the information, and returned to confirm that everything was accurate.
Just two hours later, I was sent a revised order from the Bury dealership, who were supplying the vehicle, showing a balance that was nearly £4,000 higher. They asked me to contact the MK dealership directly regarding this when I called them to check what was happening.
I then called the MK dealership and spoke to the manager, who informed me that the salesman with whom I bought the car, was in training. I left a message with him asking for the salesman to call me back, as I was shocked to receive the revised order. When no call came, I followed up again, only to be told by salesman that he had never received my message to call back.
At no point did the dealership proactively inform me of what had happened. I had to chase everything myself. I was then told the pricing error was due to VAT not being included by the supplying dealership. This was clearly an internal mistake, yet I was expected to accept the higher price.
It was particularly frustrating to be asked by the manager to provide my bank details for a refund, rather than receiving an apology or a clear acknowledgement of the issue. He maintained that this was not a mistake on their part and simply asked me to either choose another vehicle or accept a refund. This response felt dismissive and has significantly reduced my confidence in the dealership.
What is most concerning is that if I had not spotted this and queried it, I could have been charged additional fees later, including delivery charges upon cancellation, as per their terms. This was also reinforced to me on the phone by the manager, who stated that they reserve the right to change the vehicle price.

To make matters worse, the revised order was issued without my agreement or signature that too from another BYD (Bury) dealership.

This reflects a serious lack of transparency, communication, and accountability. Customers should not be placed at a disadvantage due to internal errors. Based on this experience, I would not recommend this dealership, and I'll now report them to Trading Standards and Motor Ombudsman.

Great staff and very good experience

Continuous update throughout the process with videos walking through what has been checked and status

Staff were friendly and kept informed of work done.

Ivan top salesman. Really great experience and always looks to help and go above and beyond. Would recommend this BYD

They were very professional and courteous. Car was sorted efficiently and quick.

First class service department.
Repair carried out to high standards

I would strongly advise avoiding this garage. My experience was absolutely shocking.

The person I believe to be the manager, Amir, treated me in a way that made me feel completely belittled. As a disabled person, I felt he looked down on me and even insinuated that I wouldn’t be able to afford the car I was interested in. His manner and attitude were extremely unprofessional and disrespectful.

I have never felt so judged or undervalued as a customer. No one should be made to feel that way when making such an important purchase.

I took my BYD for service Neil the service manager is so helpful from the moment I booked I knew that my car was in safe hands
I loved that they send you a video showing all the points of service loved been able to see what they were doing and even have a view of the underneath of my car
When I went to pick up my car Neil went through all the paperwork all the check points nothing was to much trouble and nothing was rushed I would highly recommend them for all your servicing Mot needs

"⭐️⭐️⭐️⭐️⭐️

Huge thanks to Rojhae Reid for making our purchase experience amazing! We absolutely love our BYD - couldn't be happier with the service and the car 🚗. Rojhae was super helpful and made the whole process a breeze. Highly recommend!"

Liam at Milton Keynes Evans Halshaw helped me purchase my new Volkswagen. He was super lovely, informative, genuine and knowledgeable. Would recommend him to anyone wanting a new car.

Excellent service by Sanjay and Liam, couldn’t have been better!!!