Evans Halshaw - Citroen and Peugeot Cardiff Reviews 

Called up to book a van in for service warrenty repair, guy is playing mind games and being really rude and weird. Hung up and called Bassets. If any management reading, listen into call Friday 14th at 13.30 to the number ending 645. I am only posting as I would want to know if this guy was dealing with my customers.

I recently bought my car from Evans Halshaw Cardiff and had a brilliant experience. Tom looked after me throughout the whole process — friendly, patient, and genuinely helpful. He made everything straightforward and stress‑free, and I’m really pleased with my new car. Thanks again to Tom and the team

Went to an agreed appointment at their Cardiff branch to Meet Mike C in used car sales to test drive a car we were interested in.
We were waiting 40 minutes over our time, with no offer of a drink or apology.
We finally approached another member of staff to help, he prompted Mike who then stated he was ready.
Once we sat down, there was no apology for keeping us waiting, he called us by the wrong name and then proceeded to tell us that the car we were to test drive was still in the body shop!
We drove an hour for this appointment.
I asked why he didn’t call to let us know and he said he didn’t know!!
Extremely unprofessional and a could not care less attitude.
Such a shame, as we made the trip to actually make the purchase, as long as we were happy with the test drive.
Think customer service training is in order for this particular individual

SHOCKING!!! Please look through their recent reviews and not just the star rating..

Awful service disgusting attitude from start to finish! Too many things went wrong to mention and worse was the awful attitude from the staff member that I was dealing with. Insult to injury they have asked for my feedback several times and despite leaving them a 1 star huge cause for concern response. Their response each time has been that they are pleased I am happy with their service!! What a joke.!

The customer service we received from Jordan at the Citroen service department was outstanding. He advised taking out a service plan for my Citroen EC4 which saves us money. He kept us updated on the arrival of the part needed for my car and the part was fitted the same day. He was polite and courteous and was understanding of our frustration of having to wait weeks for the part. Thank you Jordan. You made a frustrating situation less stressful with your calm approach.

If we could leave 0 stars, we would. My partner had her service at the Citroen Service Centre and when picking up her car, the guy who was there was unbelievably rude to her. She couldn’t remember their opening times, so she googled it- both the website and google stated their opening times were 8am-6pm for that day. She got there at 5:30pm and the person there complained to her about the time she was getting there. She said sorry to him and told him that the opening times online show as 8am-6pm- his response was, “Well it’s been like that since Covid don’t believe the website believe the people who work here”. It was weird, rude, intimidating and upsetting. Won’t be returning.

Great service from Dan - many thanks!

Like to thank DAN WILKIE for making our experience buying on line from evans halshaw vauxhall cardiff a smooth process. Dan was patient, honest and answered all our questions we were concerned about.
From start to finish .
Car was delivered to us from cardiff to north london ,and was exactly how Dan had said.
Wouldn't hesitate to recommend Dan and E H to anyone wanting to buy a car ,especially on line.
Thanks again Dan for all your help.
Be in touch when we need another car .

Excellent service by Dan Wilkie. Very friendly and explained everything to me throughout the whole process

Excellent experience with Evans Halshaw, Cardiff Vauxhall. Dan Wilkie was helpful, transparent and went above and beyond to help meet our needs. We’re really grateful for Dan’s professionalism and the time he took to answer all our questions. Both Dan and James were really patient and understanding with our 8 month old, who definitely added noise to our car buying experience! Highly recommend.

I always return to Evan’s Halshaw as I known they will look after me. Daniel Wilkie has been an absolute star. So much help and support from him.

Dan was amazing at helping me find the car that was right for me. He made the process so easy and made sure I understood and was happy with everything. Thank you Dan!

Fantastic experience. My wife and I arrived on site, we're left to roam the lot in peace and only approached once it was clear we had finished browsing.

Daniel Wilkie was very professional, helpful and most importantly not pushy.

We were very happy with our purchase.

Polite and not pushing guarantees, helpful with all documentation.

Great service, amazing deal. 1 happy customer :-) Thanks Dan W

Dans the man. Nice easy process

Sale of car was easy and straightforward. Optional extras were offered and clearly explained, with no pressure. Polite and friendly service.

Had the pleasure of dealing with Dan when looking to buy our new car. He was friendly and patient whilst he identified the perfect car for us, guided us and advised us through the whole process without any pressure. Would highly recommend to anyone looking to change their car

Dan provided excellent service, such an easy process. Thank you.

Dan was very helpful right from the first, when I phoned to see if the car I wanted was still available. We were able to agree everything for me to pick the car up barely a day later. Extremely pleased!