Evans Halshaw - Citroen and Vauxhall Mansfield Reviews 

578
TrustScore 4 out of 5

3.9

Southwell Road West, NG18 4TR Mansfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... See more

Company replied

Rated 5 out of 5 stars

Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... See more

Company replied

Rated 5 out of 5 stars

It was excellent from walking through the door meeting Brodie to booking me in and Jason and team doing a full service and repairs thankyou to you all

Company replied

Rated 5 out of 5 stars

This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Southwell Road West, NG18 4TR, Mansfield, United Kingdom

  • 01623 789789

3.9

Great

TrustScore 4 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(578)

5,752 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service is none exsistant no one cares

I bought a Citroen c5x from here 5 weeks ago I was told there was a full service history with the car but I didn’t get any service records with the car. Also there was no rear parcel shelf. The salesman said he would sort this out he did nothing,so I tried to sort it myself but the firm they bought the car from(enterprise)said they could only confirm to me that evanshalshaw bought the car from them with 40340 miles onthe clock but if they got I touch with them they could supply EV WITHTHEHISTORY and inturn EV could email it to me. So I then spoke to 2xbuisness managers also and the salesman again. It feels like I am being ignored hoping that I will forget this and go away I can assure you that I won’t. I have got all the E mails that I have sent and got a reply to I’m sure they are trying to get out of replacing the parcel shelf and can't be bothered to get the service history for me
You're comments please

September 26, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi James,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@evanshalshaw.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Was a very easy experience with buying…

Was a very easy experience with buying a car with Citroen motors . Anthony was very helpful and was thorough throughout the whole process .

September 6, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Rachel,

We're happy to hear that your car-buying experience was easy.

We appreciate your positive feedback and are glad the process was thorough and helpful for you.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Anthony was very helpful in assisting…

Anthony was very helpful in assisting us buy our new car, really pleased with his time and explanation of everything we needed to know.

August 27, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Simon,

We're happy that the assistance you received from Anthony while buying your new car was helpful.

We appreciate you mentioning the time and explanations provided.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service with Anthony - informative and supportive.

August 24, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Danni,

We're happy to hear that you found Anthony informative and supportive.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

From start to finish, service was first rate. Anthony did a great job. Super easy

August 23, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Darren,

We appreciate you taking the time to share your positive experience; we're so glad the service you received was first rate and easy!

Evans Halshaw Customer Services

Rated 5 out of 5 stars

An excellent service

An excellent service , straight forward with information, no pressure on extras , both Lewis and Ant were exceptionally professionals and very helpful with the service they have provided 10/10 for them

August 20, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hello,

We're happy to hear that you received excellent service and straightforward information.

We appreciate that you found Lewis and Ant to be professional and helpful, with no pressure to add extras.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Good job

Good job, got everything organised and taken care of swiftly

August 18, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi,

We're happy to hear that everything was organised and taken care of swiftly.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Nice staff and lovely car

Anthony was very helpful and we are very pleased with the car.

August 17, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Phillip,

We are very happy to hear that you found Anthony helpful, and we appreciate your positive feedback on your new car.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Highly recommend

Everyone is so helpful and professional. A rare experience in that they never pressure sell or carry out unnecessary work.

August 12, 2025
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi,

We're happy to hear that you found our team helpful and professional!

We appreciate your feedback regarding our approach to providing honest and necessary service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

I can't comment on anyone except…

I can't comment on anyone except Jordan, but I have to say how good he is. I told him what I was looking for & he listened to me advised me on a suitable car. He went through all the pros & cons & I didnt feel pressed to make a decision. I've been & picked it up today & he said if there is absolutely anything to call him. He was very knowledgeable & I would recommend anyone going there to ask for him.

August 11, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hello Susan,

We're happy to hear that you had such a positive experience.

It's great to know the advice provided from Jordan was helpful, and that you felt comfortable with your decision.

We appreciate your recommendation!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Came down from scotland to purchase a…

Came down from scotland to purchase a car, dealership was excellent and staff were great, especially Anthony who dealt with my car purchace, gave me all the information I needed and cant thank him enough for his help

August 11, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hello Craig,

We're happy you had such a positive experience traveling from Scotland to purchase a car from us.

We appreciate your kind words regarding Anthony. We are grateful for your feedback and hope you enjoy your new car.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Citroen experience

The salesman, Anthony Norman was brilliant, very knowledgeable, courteous and patient, he answered all our questions thoroughly, making the whole process easy.He is a credit to the company, thank you.

August 11, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Karan,

We're happy to hear that the process was easy for you.

We appreciate your positive feedback regarding the knowledge, courtesy, and patience displayed by Anthony.

Thank you for your kind words.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish by Anthony - could not be more pleased. He has been patience, honest and a great communicator throughout the process of buying a first used car for our daughter. Highly recommended and grateful - many thanks!

August 10, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Gill,

We appreciate you sharing your positive experience with Anthony.

We're happy to hear that you were pleased with the service and the communication throughout the process of buying a car.

We value your recommendation!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Big dealer with the usual poor customer service.

Very poor customer service from such a large established dealership. I made 2 online enquiries about a car and on both occasions was totally ignored, no response or call back. They just lost a sale from me, as I would have more than likely have purchased the car if I had gotten a response. I then made another enquiry about the exact same type of car with a small independent dealer, and they responded almost instantly, with a friendly and very helpful manner. A note to Evans Halshaws, if you want sell cars, respond to enquiries!!!

July 31, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hello,

We appreciate you bringing this to our attention.

We are very sorry to hear about the lack of response to your enquiries.

We aim to provide excellent customer service, and we'll review our processes to ensure all enquiries are addressed promptly in the future.

Thank you for your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Anthony was very polite and helpful

Anthony was very polite and helpful

August 8, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Yvonne,

We're happy to hear that you found Anthony helpful and polite.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

What an easy experience we've had…

What an easy experience we've had buying a used car from Evans Halshaw. Having done our research we knew the exact car we wanted and travelled an hour to the showroom where Anthony couldn't have been more helpful. Staying well beyond closing time we were able to test drive and negotiate a satisfactory deal into the evening. No pressure selling of ad-ons although we chose to include several of them and were able to spread the cost (thank you). Between doing the deal and collecting the car a few days later Anthony was happy to communicate on his days off and answered various queries quickly and efficiently. I'd buy from here again.

August 8, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hello Peter,

We're glad you enjoyed your experience buying a used car from Anthony.

It's great to hear that the assistance you received was helpful and that you were able to negotiate a deal that met your needs.

We appreciate you recognising the communication provided and are happy we could assist you.

Thank you for your positive feedback!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Poor service management

Car booked in for Airbag recall but was messed around from day one with regards booking the appointment and they cancelled the appointment because they ran out of stock, poor planning and management on their part.

August 6, 2025
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hello Jonny,

We regret the trouble you experienced with the airbag recall appointment and the cancellation due to stock issues.

We'll review our processes to prevent this in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

fab experience

I saw the car I wanted on Autotrader on a Sunday, it was exactly what I wanted so there was no real selling involved on the salesman's part (Charlie) so it was easy for him!! Monday the car was paid for Charlie had it delivered 3 hours away to me on the Wednesday. Turn around was very quick which is what I wanted, I had a private plate on my old car and they were great about not selling it until the plate transfer had gone through. Only slight criticism, it would have been nice to have a courtesy call asking how I was getting on with the car and did I have any concerns. But apart from that very happy indeed and when it comes to changing if they have the car I want again I would definitely go back there.

July 1, 2025
Unprompted review
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hello Sarah,

We're happy to hear that the purchase and delivery process was quick and Charlie met your expectations.

We appreciate your feedback regarding a follow-up call and will use it to improve our customer service.

We look forward to assisting you again in the future.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

nice and simple

easy and well priced

July 27, 2025
Evans Halshaw - Citroen and Vauxhall Mansfield logo

Reply from Evans Halshaw - Citroen and Vauxhall Mansfield

Hi Mr Adam,

We're glad you found it easy to use and appreciate the pricing.
Evans Halshaw Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look