Evans Halshaw - Citroen Doncaster Reviews 

492
TrustScore 4.5 out of 5

4.4

Wheatley Hall Road, DN2 4PE Doncaster, GB


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Rated 5 out of 5 stars

From start to finish the experience of buying the Mini Cooper Sport was fantastic, efficient and totally without pressure. Zoe answered all questions, communicated excellently via email and phon... See more

Company replied

Rated 5 out of 5 stars

10/10 experience with this dealership I came in to buy a bmw M235i from my sales man Adam who was so helpful and kind through the whole process, I also met manger dan and lee and lees’s partner (who’... See more

Company replied

Rated 1 out of 5 stars

Purchased a car from here Nissan qashqui 2021 tekna in March paid £1000 for extra warranty car seemed great, when weather warmed up tried air con didn't get cold so took it in said they'd look at it ,... See more

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Rated 5 out of 5 stars

Ryan Winson was our sales rep a very knowledgeable guy who answered all of our questions that we threw at him he even followed up with a courtesy call the day after collection just to see that we were... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Wheatley Hall Road, DN2 4PE, Doncaster, United Kingdom

  • 01302 322222

4.4

Excellent

TrustScore 4.5 out of 5

492 reviews

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4.4

All reviews

(492)

5,580 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New car purchase

Visited the Doncaster site after finding a possible purchase online.
Ryan was the guy who helped us locate it. A nicer fella you couldn't wish for .
Helpful , informative and very patient .
We bought the car. Thank you for your time. Brian and Janet

April 16, 2026
Unprompted review
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Janet,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

ALL GOOD

ALL GOOD, EXCELLENT SERVICE, FRENDLY STAFF

April 3, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Salib,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Very helpful polite and happy to help…

Very helpful polite and happy to help with any questions that I had highly recommended

April 2, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Yvonne,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Citroen Doncaster Customer Services

Rated 5 out of 5 stars

They contacted me as soon as the…

They contacted me as soon as the service was finished

March 26, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 2 out of 5 stars

Worst experience buying a car we've ever had

(Doncaster Branch) Without a doubt the most stressful experience buying a car we've ever had.

Sales rep was extremely pushy, would not take no for an answer when trying to explain we do not want the addons - I understand that they are wanting to earn some commission, but this sales rep even tried to convince us to take finance we don't need when we made it clear we just wanted to buy a car. Asking for addons once or twice I can understand/forgive, but after being badgered 7+ times it becomes annoying and frustrating. Also poor attitude as this rep would frequently leave the desk for long periods, sometimes slamming laptop closed when doing so, the rep seemed irritated and annoyed with us just because we did not want to take any addons.

Two stars as the car (so far) seems fine and we have always been a fan of Citroen's cars. Our experience this time however would not make us eager to return to this dealer.

March 29, 2026
Unprompted review
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hi,
I am sorry to hear of your experience

It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Brilliant service

Great service. Great staff. Great timing. Great experience.

March 27, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Stephen,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Citroen Doncaster Customer Services

Rated 5 out of 5 stars

All very helpfull

March 27, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Ian,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Doncaster Customer Services

Rated 4 out of 5 stars

Work not completes fully

Please see box earlier

March 20, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Craig,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Friendly staff

Providing a good quality service

March 18, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Shazza,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Doncaster Customer Services

Rated 5 out of 5 stars

Excellent service provided

The service provided was excellent and professional; the airbag was replaced. Would recommend for any work required.

March 12, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Stacey was very helpful and efficient…

Stacey was very helpful and efficient when dealing with our Service. The Service was completed within the quoted period

March 6, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Chris,
Stacey will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Citroen Doncaster Customer Services

Rated 5 out of 5 stars

Very good service as always

Very good service as always . Friendly helpful , professional staff . Good communication through out

March 6, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Alma,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 1 out of 5 stars

KEPT REFUNDABLE RESERVATION FEE, BE WARNED, BAD MANNERS, BAD COMPANY

I used to buy from them all the time, never ever again. The refundable reservation fee of £99, have been waiting for refund getting on nearly a yr and still no refund, having to take the matters future. Be warned " returnable reservation fee " my a....

March 10, 2025
Unprompted review
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hi Tracey,

Thanks for sharing your feedback on your experience with Evans Halshaw Citroen Doncaster. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.

To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.

Thanks again for taking the time to leave your review.
Evans Halshaw Citroen Doncaster Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service

March 6, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Robert,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Marigold,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

STAFF ARE CHATTY. WELCOMING AND VERY PROFESSIONAL

First class customer service from dedicated members of staff, who are not only welcoming, but very professional in the way they spoke and dealt with me.
Only people who enjoy their work can give the feeling that your query will be looked at and sorted to your satisfaction.
I have been dealt with by many different car companies over my long years, and I can honestly say the Evan’s Halshaw, Citroen, Doncaster. are at the very top of my list.
also I can say that I do not work for this company,vI have no relatives involved in this company,band I did not buy my vehicle from them.cBut I as so glad I was advised to go to them with the electrical problem I had with my Peugeot 3008.

February 20, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Alan,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Citroen Doncaster Customer Services

Rated 1 out of 5 stars

Major Repair, No Road Test, Fault Within 24 Hours

This has been one of the most frustrating and disappointing experiences I’ve had with a dealership.

After an engine replacement, my vehicle developed a P20EE fault less than 24 hours after collection. For such a significant repair, you would expect thorough post-installation checks. However, paperwork showed the mileage had not increased between drop-off and collection — meaning no road test was carried out before returning the vehicle.

When I raised concerns, only an underbody visual inspection was performed. This does not properly assess SCR/AdBlue components, NOx sensors, engine-bay wiring, or live diagnostic data — particularly relevant given the fault code.

Despite multiple requests for written clarification about what was checked and confirmation regarding the road test, I was simply told their “original stance stands” and asked to authorise a paid diagnostic.

The most concerning part is not just the fault appearing so quickly after major work — it’s the refusal to provide transparency or properly investigate without placing the financial burden back on the customer.

I am now escalating this matter externally and arranging an independent inspection.

Extremely poor handling of what should have been resolved professionally.

February 17, 2026
Unprompted review
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hi Joshua,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service

Excellent service,Adam gave all the information needed and made the experience of buying a car easy .

February 14, 2026
Unprompted review
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

ever thing was easy

February 11, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Doreen,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

Rated 5 out of 5 stars

Car service

Having a clean area with hot drinks available, friendly staff

February 11, 2026
Evans Halshaw - Citroen Doncaster logo

Reply from Evans Halshaw - Citroen Doncaster

Hello Annette,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services

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