Evans Halshaw - Citroen, Jeep, Fiat and Abarth Hull Reviews 

Booking in was easy. Video assessment of car a good idea and useful.

Was quoted £186 to diagnose excessive handbrake movement! It's a cable that needs slack/stretch adjusting. Told 'em not to bother...extortionate price for the sort of job my local garage would do as part of a service.

Disappointing experience from purchase to aftersales, with one notable exception.

I recently purchased a used Audi A3 from Evans Halshaw and unfortunately the experience has been far more difficult than I ever expected, I specifically chose to buy from a main dealer to make the process as smooth as possible but this decision has cost me my sanity over the past couple of months.

When I collected the car, several things that had either been promised or should reasonably have been addressed were not. The car had outstanding bodywork issues despite repairs having been discussed, it was not prepared to the standard I was promised, and several items were missing, including the owner’s manual, parcel shelf, boot bag hook and a silver air vent surround. I ended up purchasing a replacement vent myself for which I was promised a refund that has still to this day not been processed.

The aftersales experience has been particularly frustrating. I have spent around a month and a half repeatedly chasing outstanding issues and raising complaints, often having to follow up multiple times before receiving a response. I ultimately had to return the car to Hull for further repairs, despite having already raised the issues before and around the time of collection. The repairs have improved the car, which I appreciate, but even after returning it there are still a couple of minor cosmetic issues that have been missed.

There is also an unresolved discrepancy regarding the car’s service history. During the sales process I was specifically told that additional service history existed, but when I obtained the vehicle’s digital records directly from Audi, that history could not be substantiated. Evans Halshaw has since been unable to provide the additional records. This is particularly disappointing when purchasing a used vehicle, as service history is an important part of a car’s provenance and value.

I have also incurred additional costs as a direct result of having to return the vehicle to Hull, including fuel for the courtesy car and Humber Bridge tolls. Despite raising a goodwill request in light of the overall experience, I have still not received a substantive response regarding this.

I want to be fair and acknowledge that some of the staff I dealt with were polite and helpful, and the bodywork was ultimately improved. However, the overall experience has involved far too much chasing and inconvenience for something that should have been a straightforward used-car purchase.

One person who deserves particular recognition is Donna Stocks.

Donna happened to answer the phone when I called on the Saturday morning before collecting my car because I was understandably anxious about whether the repairs had actually been completed properly. She was incredibly kind, patient and compassionate, and unlike my previous experiences, I genuinely felt that she listened to my concerns and wanted to help.

Most importantly, Donna actually followed up as promised. She contacted the relevant people, came back to me to confirm that the car was looking good and also confirmed that the missing parcel shelf had been fitted. This was the only completely positive and reassuring interaction I had throughout the entire process, and I really hope her efforts are recognised because she demonstrated exactly what good customer service should look like.

Unfortunately, one excellent member of staff cannot outweigh the wider experience I have had with the dealership. I would strongly recommend that anyone considering purchasing a used vehicle from Evans Halshaw makes sure that every promised repair, item and piece of documentation is confirmed in writing before handing over any money, and thoroughly checks the vehicle and its history before accepting it.

I sincerely hope my remaining issues can now be resolved, but based on my experience so far, I would think very carefully before purchasing another vehicle from this dealership.

The sales team were extremely helpful from start to finish

Bought a Smart Fortwo online from S…. H…… car was delivered misdescribed and faulty. After a long fight the car was collected on the 17-6-26 Todate still no refund. I had hospital appointments which I had to cancel but they don’t care and they are aware.

The efficiency, price, customer service

If I could have give zero stars I would. The first staff i spoke to was borderline rude, and blatantly ableist.
Staff did not listen to what the issues I’ve had with my brand new vehicle, got completely the wrong end of the stick, ans went on to ridicule the notion ~ even though this was not wasn’t I’d told them at all. It was the RAC who came out to the vehicle and stated what needing doing - basically after an issue with the battery, the vehicle was left with the batter not attached for at least 7 hours. His exact words that the vehicle needed a system recalibration ~ he was stood there with a laptop, but said he wasn’t able to do it, and that some systems (like crash detection) were not working and there would be warning lights on the dash. This was not done despite us sat waiting several hours.

Very helpful staff. Nothing too much trouble. Kept me informed about my car

Issue with Evans Halshaw in Hull.

There was a recall for a C3, no appointment for several weeks. I was flexible so I combined the recall appointment with the annual service and MOT. Less than a week after the service there are several faults, and had only driven back from the service. Now I need to wait for 3 more weeks for a diagnostic appointment and I will have to pay for it!

The reception says that they can’t be sure that it’s not a problem from the service, but that they expect it is unlikely.

However, they did not listen to my concern, a concern which I think is reasonable, that they had the car for a service and, after making a mistake or simply not checking a system, less than a week later several faults are detected.

This raises serious concerns about the capacity and capability of the Evans Halshaw in Hull.

Every thing was good The lady on reception was really helpful

All round completley diferent experience, if you have been disapointed going here before, its worth giving them another go as there has been a masive change in personell which i can guarentee will change you experience

Good communication throughout and service was great

Dealing with the team at Evans Halshaw, and having a service plan.

Staff amazing and so helpful. Call when need to report an issue to let me know how much the repair will cost.

Gave 1 star because you can’t give a zero. What an absolute joke of a place. Agreed by phone with a “Dan” to purchase a car there, he texted when the car was going in to be prepped and said it’s stalled and wouldn’t start, said he would update us, heard nothing since. He has Ignored our attempts to make contact with him, assume the car if it ever started has been sold to someone else
Shocking service, have dans texts to verify this shambles 🤦‍♂️🤦‍♂️

Vehicle returned from service on time and spotlessly clean.

Once you get car that's it, if there are issues they will not respond and make you go round in circles. Do not use them

Avoid this company they sell van not right got drop off engine light was on and a noise coming from the engine so had to go back and have the cams timing chain bulletin done that should have been pick up on the prep they said its just been service to so i checked the air filter and it was black and full off dust so they don't even service them right they had it for 5 weeks FINALLY got it back i did about 50 miles and engine light came back on so rang them and ask for the head off business to ring me 4 to 5 weeks later still nothing i even been in contact with the customers complain department twice and still nothing so if you find a vehicle you like I'd go to a different company there is even a FB page all about evens halshaws rip-off

Just add to this review i have already emailed helpevenshalshaws.Com and they was the same no response back from them to and no help

Ella was very informative and extremely helpful, very happy with my new car⭐️⭐️⭐️

No communication to resolving a problem on a brand new EV jeep ,6 months had the car 4 months back at the garage to fix it appalled to say the leaat