Evans Halshaw - Dacia Durham Reviews 

58
TrustScore 4.5 out of 5

4.7

20 Alma Place, Gilesgate Moore, DH1 2HN Durham, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I came in looking to swap my car and was helped straight away, Jake was dealing with my car and he was great. He kept me up to date with what was happening and sorted everything out for me. Really a... See more

Company replied

Rated 1 out of 5 stars

Withholding my deposit there policy states 3/5 day refund it’s been 17 days now with no deposit because I got a better deal elsewhere they think it’s ok to hold my money this is theft

Company replied

Rated 5 out of 5 stars

Brilliant experience from start to finish. I've purchased a Dacia in the past from here so when ee decided to upgrade we new where to go. Josh Wilkinson helped us all the way the was through and was... See more

Company replied

Rated 5 out of 5 stars

Just bought a nearly new Dacia Duster from Evans Halshaw, Durham and must compliment them on the excellent service I received from their professional and friendly staff. Went to see the car I bought o... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • 20 Alma Place, Gilesgate Moore, DH1 2HN, Durham, United Kingdom

  • 0191 332 4600

4.7

Excellent

TrustScore 4.5 out of 5

58 reviews

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4.7

All reviews

(58)

5,467 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought my new used car for here staff…

Bought my new used car for here staff are excellent very helpful and made my purchase easy

January 9, 2024
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Carl,

At Evans Halshaw we sincerely value your review.

Thanks for such a positive rating!

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Gina at the Durham branch was extremely…

Gina at the Durham branch was extremely helpful when we purchased our new Dacia.

November 10, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Deborah,

Gina will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great Service

Great help from Josh on the quick sale of a vehicle and the handover from Jake

October 20, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Ben,

Thank you for reviewing us!

Josh and Jake will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Gone the extra mile

After a disappointment over the original car I’d wanted to test drive, I was able to test another - and bought it on the spot! Callum took me through all the details needed to buy and arranged the part exchange on my old car with minimal issues. Fantastic service from Callum and the team, for once it was an absolute pleasure to deal with a car dealership and I’d highly recommend the team at Evans Halshaw Durham

October 7, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hello Sue,

Thank you for taking the time to post about your recent experience.

I’m pleased to hear that you had a 5* experience and we’re very grateful for your recommendation.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My partner purchased a new dacia from…

My partner purchased a new dacia from the dealer in Durham the service was brilliant, the staff were very friendly and attentive towards our needs. Buying a new car is not always straight forward but every time we have been to the Durham garage its been fantastic service. We were undecided on the colour but the staff took there time and were very patient thank you for putting us, we will be back for servicing and repairs, and in the future for second car. Thank you again

September 1, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Diane,

We are happy to see that your recent visit to Evans Halshaw has been a positive one!

The dealership is always available for any assistance that you may need.

Thank you for taking the time to leave us your rating!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service with a smile

Excellent service with a smile, thank you. Professional, friendly and efficient service department. Have total trust in the service you provide. Always a pleasure doing business with you. See you again soon.

September 1, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Ryan,

Thank you so much for taking the time to review your experience with us.

We are absolutely thrilled that you have rated us so highly!

Kindest regards.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

I recently purchased a Dacia from the…

I recently purchased a Dacia from the Durham branch, I could not be happier with the service I received. The staff were friendly and more than happy to help with my needs. It was the first car I had purchased for over ten years so I was more than happy with the choice of makes and models available. At no point did I feel pressured. The whole thing from start to finish was smooth, very easy going. All of the staff very understanding and very helpful. I would definitely recommend the Durham dealership and will going back to have my car serviced. Thanks again for brilliant service I love my new car.

August 29, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hello Brenda,

We love receiving positive feedback and we appreciate your positive review of your recent visit to the Dacia dealership in Durham.

We hope you'll consider us again in the future with your automotive needs!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very polite and accommodating service…

Very polite and accommodating service from Amanda, from start to finish. Helped clear up a mistake by hpi, and even offered surprisingly good tea and coffee while we waited.
Thanks for a great experience!

August 27, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hello Richard,

Thanks so much for the review!

Amanda and the management team take pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service and experience

Amanda has been fantastic, helpful and supportive. I'm really happy with the service from online quote to finalising the paperwork at Dacia Durham. Highly recommend the buy your car service from Evans Halshaw. Thanks. :)

August 27, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Hazel,

Thank you for reviewing us!

Amanda will really appreciate you taking the time to do this.

We hope you have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Too Easy

Sold my car to these through carwow it was too easy I couldn’t believe it!! Definitely use next time

March 23, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Steven,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Had an amazing experience from start to…

Had an amazing experience from start to finish, the whole dealership was lovely and so helpful. Fair to say I’ll be returning again!

February 24, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Nicole,

Thank you for the review!

Your positive rating means a lot to us here at Evans Halshaw.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliant service from Jake at Dacia…

Brilliant service from Jake at Dacia Durham branch. He made the process simple and clear from start to finish Thank you.

January 9, 2023
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent, knowledgeable customer service from Callum Smith while buying a second hand four wheel drive Dacia Duster, and part exchange for our Hyundai i10. Able to drive away in the new car within a couple of hours of test drive. Recommended

December 28, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Jacob,

A huge thanks for taking the time to rate your recent experience with us.

The leadership team love to see such great feedback!

Have a nice day.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service from Rachel and Callum…

Great service from Rachel and Callum when buying a new car. Helpful, informative and good communication. The car delivery time was delayed, but that's due to the worldwide shortages

November 21, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hello Liz,

Thank you for taking the time to leave us this positive review!

It’s lovely to see you had a great experience with us!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Awful experience

Recently made a virtual car purchase from Evans Halshaw Durham branch. I was very reluctant at first if it was right for me. Very disappointing and stressful experience. I was given a choice of delivery dates. On choosing one I rescheduled some work commitments to be contacted on the day of delivery by Evans Halshaw to be told there were problems contacting the delivery company and there had been problems in the past with the same company. Beggars belief…….why use them. After numerous phone calls. Eventually the car arrived @ 3.10pm. The poor delivery guy was on a very tight schedule as he still had a delivery in Scotland. There wasn’t really a car handover. I dropped him off at the nearest station as I felt for the guy. That was the first time driving the car. The smell inside it was absolutely horrendous. Definite dog odour…..it was rancid. On complaining I was asked by the poor sales advisor ‘what could she do’. I’m 100 miles/ 3.5hr journey away from the branch. Had to keep in the garage with the windows down and boot open. The car is now full of air fresheners. Odour not for going anytime soon. Haven’t heard from the branch since. Will never purchase a car this way again. Certainly not from this company. 1*

November 16, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Jennifer,

We truly value feedback at Evans Halshaw and are disappointed to see we didn't meet your expectations this time.

Please contact us at service.followup@pendragon.uk.com if there are any outstanding issues that you have and we will ensure to put you in contact with the leadership team.

Thanks,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Evans Halshaw Durham

Booked service and MOT. Courtney was very helpful explaining the options available. The collection/delivery service by Shaun was completed well. All communication by email , text and phone was was done clearly and efficiently. The final payment by email link worked well.

November 15, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi John,

Thank you so much for your great review!

Your review is very important to us, as our goal is to deliver an outstanding customer experience.

Best wishes,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very helpful always pleasant

November 10, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Keith,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great dealership and staff

Jake was fantastic. New whip in 2 weeks. No smarm just great service.

November 7, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham


Hi Kerry,

Thank you for taking the time to post this review.

Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at Dacia Durham.

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Callum made the process very easy

Callum made the process very easy. He was very accessible and helpful.

November 5, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi Mrs Vine,

Thank you for the positive review!

I will be sure to share it with the team here at Evans Halshaw.

Take care!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Happy happy

Callum sold us a jam jar of a car today. So happy I had to have a whip around

November 4, 2022
Unprompted review
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Reply from Evans Halshaw - Dacia Durham

Hi,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

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