Evans Halshaw - DS Salon York Reviews 

Well after a spur of the moment visit to the only DS retailer near me back in April the car advertised on auto trader a Ds 7 I was interested in, I was told had gone to head office as a company car? , Told them still on auto trader and it was still on weeks later,anyway saw one in the showroom which I liked and when I mentioned I'd seen one at Arnold Clark , they said they could price match , and source what I wanted , saw a Ds4 in lacquered grey colour asked if they could source in this colour , said it was popular but would try , I said either that or black, deal done , slightly more than the price match promise but still a reasonable deal, few weeks later was told couldn't source the grey I wanted , asked about black, was told none , but they had a different grey ,the same new shape I'd seen at the showroom, so said ok, more forms sent and signed to change the order, weeks go by no news eventually get a call saying car was at dealer but was a problem, it was the old model but registered as a new car , said to them , hadn't they checked as I want the new shape and didn't want it, said I'd looked online and a factory order could come August , agreed to a factory order in original grey I wanted agreed to a free service and a set of car mats as a gesture and waited again.... Nearly 2 weeks ago was told car finally at dealer and they would send me a video to show it's what I wanted ,new shape and colour, no video sent , they asked for new settlement and mileage so I sent them revised finance settlement agreement from BMW as requested and silence... emailed again as no details and still no video so still in limbo, don't know if it's correct one and Nearly 2 weeks to Pdi and register it ??? Emailed yesterday and still no response, as previous people have written shocking service compared to BMW, Audi and Volvo whom I've dealt with previously.

Warning! Do not buy a new car from Evans Halshaw in York. If you have any phone calls with them record them because they will deny conversations which did take place and invent ones that didn't. They lied to me about the date of registration of the car. I want to reject the car under the distance selling regulations as everything was done online and I did not visit the showroom but they are refusing to do this because they say it isn't a distance sale as we had a video call which they insisted I take. This is the worst experience I have ever had in 40 years of car buying. When questioned they have no valid answers. Their stock reply is "because it just does." Their attitude is appalling. It is not possible to overstate what a dreadful experience this has been.

Bought a new car from Evans Halshaw. Mislead from the outset regarding the timescales for delivery. The employee made out that the car was on its way and would arrive at the dealership within a matter of a couple of weeks. Well had he told me the truth from the outset perhaps this rating would be far greater. Well 5 months later I eventually got the car. One really poor aspect of buying a new car from Evans Halshaw is their communication with the customers. All I can say this is a poor show. Once EH have the customers money in the bank you simply ignore the client. Even after getting the car delivered to the house I was promised an after sales call to ensure everything was going smoothly, well it has been 6 weeks now and no sign of a call. Would I buy from them again based on my experience, absolutely not !

Jay made the car buying process really easy, and went above and beyond to ensure I got my dream car. Thank you!

A nightmare from the start, avoid at all costs. I purchased a DS7 in June 2022 via a distant purchase on the understanding that my car would be delivered by the end of that week. After several calls on the Friday of that week to try and get an estimated time i was informed that it wouldn't be until the Monday, the car actually arrived the following Thursday, a day after i was supposed to be on holiday. Leaving me without a car for a whole week and losing a day of holiday. When the car arrived, it was scratched, there was paint on the rear seats, tracking was off and there was water in the rear lights. None of which were highlighted to me before i brought the car. As i was supposed to be on holiday i took the car on the understanding that they will be rectified by Evans Halshaw DS York and was offered a refund for the delivery charge. After weeks and weeks of calls and emails to chase these things i finally got the £99 delivery charge refund 2 months later. I had to fix the scratches and clean the paint from the car at my expense. The water in the light issue however i needed Evans Halshaw to fix as i refused to pay the cost of that. It is now 6 months later, and after constant chasing to DS York and being passed from pillar to post they still have not been repaired.

Thank you Jacob for doing an impressive job in selling me a new car and his manager Ben for finding it! Its a really good deal and am looking forward to owning a super car - very happy. Many thanks to Jacob, Ben and Evans Halshaw in York!

I purchased a car, a Nissan Qashqai 2018 on line from Evans Halshaw York without being sent a video of the car (my fault for not realising at the time). The car was delivered without a second key or booth parcel. Managed to get a second key made after discussing with the used car sales manager but I had to pay for it initially to be reimbursed later on. The booth parcel was sent some 4 months later after numerous emails and phone calls. The car developed a heap of problems including broken air conditioning unit which was replaced under my 3 month warranty.
Fast forward to 5 months of owing the vehicle and the car started vibrating whilst stationary.
Got diagnosis from two local car garages that the fly wheel needs replacing plus recommend I change the clutch at the same time.
Citizens advice, advised me because I bought the car in the last 6 months, the law says the car must have been faulty when I purchased it.
Contacted Evans Halshaw York to advise of the faults, they agreed to get my local Evans Halshaw to inspect the car, to be told there is a fault and will revert back to the service manager Neil Lloyd at Evans Halshaw York.
Neil has now stated after liasing with my local Evans Halshaw, Blackburn, “the outcome from their inspection is that the fly wheel or any other related part does NOT need to be replaced at this time.

Therefore I’m allowed to continue to drive a car which vibrates when stationary/still which is deemed mechanically unsafe by two local independent garages.

I have recently had the misfortune to deal with the DS Department at York.
I have to say l received the worst customer ‘ service’ that l have ever experienced at any dealership.
I have purchased new BMW , Ford etc and have always been treated well.
The staff here are appalling, not bothered about calling back, not updated on availability of new cars, l was informing them of what was available.
Atrocious, l Got a new car elsewhere.
AVOID.
Whilst this might not be the experience that you are wanting to give, in reality,it IS what you are giving, l did request a call back from the sales manager, but surprise, it didn’t happen