Recently purchased my second car with Evans. Mugs was absolutely fantastic from start to finish. She made the whole process smooth, thorough and quick turn around. Customer service and communication 1... See more
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See what reviewers are saying
A smooth hassle-free experience from start to finish. We met Mughera ("Mugs") outside, whilst browsing for a used Puma. She was very knowledgeable and friendly. After a test drive we purchased an ST-L... See more
Company replied
What a smooth experience. I find car buying very stressful but Iain was super helpful and didn’t mind my constant emails and questions. The car is beautiful, and I know my old car will be well l... See more
Company replied
If you buy a used vehicle make sure all fluids are at correct level, that the valet is thorough, including behind fuel filler flap Ensure that the car is registered with the DVLA and don’t be bullie... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
258 Manchester Road, WA14 5LZ, Altrincham, United Kingdom
- 0161 929 0365
4.6
Excellent
358 reviews
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An efficient timing belt set change.
March 27, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Robert,
We appreciate your positive feedback and are glad to hear you had a positive experience with our service.
Evans Halshaw Customer Services
I recently purchased a Nissan Qashqai
I recently purchased a Nissan Qashqai. My Sales Rep Iain replied to my numerous questions via email promptly and in detail even on his day off & resolved any minor issues I had. Collecting the car was very quick & easy and the car even had some fuel added and some new car mats included.
All in all an A1 service
March 29, 2025
Unprompted review
Reply from Evans Halshaw - Ford Altrincham
Hi Steve,
We appreciate you highlighting the excellent service you received, especially the prompt and detailed responses you received from Iain.
We are also glad that you were happy with the car collection process and the additional touches like the fuel and car mats.
We strive to provide our customers with a high level of service and are committed to continuing to provide excellent service.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Altrincham
Hi Adrian,
We're delighted to hear you had a positive experience with our sales and service departments.
Evans Halshaw Customer Services
After the initial job was finished…
After the initial job was finished there was an issue and Barry on the service desk managed to get the vehicle back in to rectify the issue even though the technicians were busy
March 17, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Christopher,
We're glad to hear that Barry was able to assist you and get your vehicle back in for the necessary repairs.
We strive to provide excellent customer service and are happy to know that we met your expectations.
Evans Halshaw Customer Services
Excellent personnel
The staff are very supportive this includes the service reception team Barry, and very excellent sales team Iain Rothwell and Matt Spruce
March 24, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Leslie,
We are delighted to hear you had a positive experience with our staff, especially Barry, Iain and Matt.
We appreciate your feedback and will share it with them.
Evans Halshaw Customer Services
Great service
March 14, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Mr Long,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Amazing customer service
Roshan and Matthew were so amazing and helpful. They allowed me time to go away and think about the car i wanted to ensure i got the car i needed. They made me and my son feel very special and i will be going to this garage for all my cars in the future
March 12, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Janine,
We're so glad to hear you had such a positive experience with Roshan and Matthew!
It's wonderful to know they took the time to understand your needs and made you and your son feel special.
We strive to provide excellent customer service, and we're thrilled that you'll be returning for all your future car needs.
Evans Halshaw Customer Services
Service staffs are very helpful
March 10, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi,
Thank you for your feedback.
We're glad to hear that our staff was helpful.
Evans Halshaw Customer Services
my car had its yearly Service and M.O.T…
my car had its yearly Service and M.O.T at Evans Halshaw Altrincham ,l have an Evans Halshaw service plan that spreads the cost and is great value .Many thanks to Ben and Barry and all the service team for all the help and for picking my car up from home and returning it back to me and the great work done on my car Great Customer Service .
February 26, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Craig,
It's wonderful to know that you appreciate the convenience of our service plan and the excellent service provided by Ben, Barry, and the entire service team.
We are proud of our team's dedication to providing exceptional customer service and ensuring a smooth and hassle-free experience for our customers.
Evans Halshaw Customer Services
I have used Evan’s Halshaw for number…
I have used Evan’s Halshaw for number of years and always had excellent service for my car .
March 6, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Jac,
Thank you for your kind words and for being a loyal customer.
We're thrilled to hear you've consistently had positive experiences with our service.
Evans Halshaw Customer Services
First class service carried out in a…
First class service carried out in a friendly manner
March 5, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi John,
Thank you for your kind words.
We're delighted to hear you had a positive experience with us.
Evans Halshaw Customer Services
Fantastic new car sales team.
Edward Cox and the new car sales team have once again provided my wife and I with excellent customer service, we have been treated fairly, with respect and with our best interests in mind.
From the account review and same day test drive with Kristian, right through to collection, it’s been a fantastic customer experience, the communication in particular has been great.
We’re now very happy with our brand new Ford Explorer and have peace of mind knowing if we do have any issues or questions, that Edward and the team will be there to help.
February 28, 2025
Reply from Evans Halshaw - Ford Altrincham
Hello James,
It's wonderful to know that you were impressed with the service you received from the sales team, especially from Kristian and Edward.
We are always striving to provide the best possible customer service and it's great to hear that we are meeting your expectations.
We are glad you are happy with your new vehicle and that you have peace of mind knowing that we are here to help.
Evans Halshaw Customer Services
Customer service excellent
Customer service excellent. Friendly and always very helpful. Appreciate the follow up I receive
February 25, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Anne,
We're delighted to hear you had a positive experience with our customer service.
We appreciate your feedback and hope to see you again soon.
Evans Halshaw Customer Services
Very friendly and professional staff.
Very friendly and professional staff.
Excellent service and MOT, kept up to date when my car was ready to collect and with the health check.
Reception staff very helpful, I will take my car back to Evans Halshaw Altrincham in 12 months for my next service and MOT.
Very satisfied customer.
February 24, 2025
Reply from Evans Halshaw - Ford Altrincham
Hello Andrew,
We are thrilled to hear about your positive experience and appreciate your kind words about our staff.
We are delighted that you are a satisfied customer and look forward to welcoming you back for your next service and MOT.
Evans Halshaw Customer Services
First full service
Excellent service throughout, very good customer service, communication during the service kept me informed. The report at the end of the service gave me confidence that all necessary checks had been done. Thank you. R Green.
February 25, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi,
It's wonderful to know that you found our service, communication, and reporting to be helpful and reassuring.
We strive to provide excellent service and are glad that we were able to meet your expectations.
Evans Halshaw Customer Services
Very impressed with Evans Halshaw…
Very impressed with Evans Halshaw Altrincham. Car collected and returned to me. Superb service. Many thanks.
February 19, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi,
We're delighted to hear you were impressed with our service.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Very good customer service
Traded in my old Ford Kuga for a 3 year old used st-line 1.5 Kuga. My experience during the pre sale and collection of my car was good and I felt the salesman Obi was professional throughout. Sadly it took a few weeks for the return of my deposit, but everything now is completed and i would not hesitate to reccomend Evans Halshaw Altrinham
January 17, 2025
Unprompted review
Reply from Evans Halshaw - Ford Altrincham
Hi Graham,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Great service
Great service. Exactly what I needed and quick, professional and polite.
February 10, 2025
Reply from Evans Halshaw - Ford Altrincham
Hi Chris,
Thank you for your kind words.
We are delighted to hear that you were happy with our service.
Evans Halshaw Customer Services
Shocking customer service
Shocking customer service! Lots of unoccupied staff wandering around yet seemed incapable of coming over and asking if I needed any help. When I approached someone I was told to take a seat as the person I had my appointment with was with someone else. Sort the appointment times out or get someone else to see me - it's common sense! 15 minutes passed and I still hadn't been seen to so approached the same man and asked for my reservation fee to be returned. He went to ask management who then arranged the refund. Only then did management offer to show me the car I had arranged to view but unfortunately, first impressions are lasting. Avoid at all costs as if this is how they treat potential customers, I dread to think of the customer service once they have your money.
February 15, 2025
Unprompted review
Reply from Evans Halshaw - Ford Altrincham
Hello Rose,
We understand your frustration with the experience you had.
We strive to provide excellent customer service and it's clear that we fell short of your expectations on this occasion.
We will use your feedback to improve our processes and ensure that our customers receive the attention and service they deserve.
Evans Halshaw Customer Services
Reply from Evans Halshaw - Ford Altrincham
Hi,
Thank you for your kind words.
We're glad you were happy with the service you received.
Evans Halshaw Customer Services
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