Evans Halshaw - Ford Merthyr Tydfil Reviews 

Bought a car here in April 2025 and after 8 or 9 attempts at resolving the same fault, with the drivers airbag deployment system, they have been unable to fix it and are refusing to offer a refund or suitable resolution. All emails are now being ignored from staff that have always responded and the 2 sales managers have refused to acknowledge any emails or offer a response. Currently speaking to citizens advice who have advised to action a section 75 claim through my credit card, as I always put part payment on credit card, to cover me in case of situations like this. I have raised a formal complaint through head office but despite an automated email saying I would get a response in 48 hours, after almost a week I have heard nothing. Absolutely shocking treatment after spending a large amount of money here, their aftersales leaves a lot to be desired, will never buy another car from the Merthyr Branch. Never had a minutes trouble with Treforest branch and absolutely gutted it was closed down.

Perfect service! Amazing and easy

Dealt with Adam for the purchase of my newest car - He was super helpful along each step of the way and made the process really easy.

I would have no issues recommending purchasing a car from here

I have just picked up my Ford Kuga from Adam at Evans Halshaw and it was first class service for Adam and the team
Thanks to you all

Visited the Merthyr Tydfil branch in Febuary 2026 as I was interested in one of the used cars. Adam was amazing with the support he gave. He answered all queries about the car and ensured that I was happy with my purchase. After having the car for a month, I am extremely happy.

Great service and knowledge from Adam, an asset to the Merthyr Tydfil branch.

What a cracking team. This was my 3rd car from these guys and the best experience yet. All I asked was done. Very professional indeed. New sales manager lovely guy Spurs fan tho, I have loads of respect for him as he could have supported Man U or Liverpool. I think I’m one of the last people to have a new Ford Focus and I love mine. I was looked after by Arvind and this guy did everything for me. So kind,polite and a pleasure to be with. As a sales team you deserve a lot of credit,always a pleasure and always a smile and kind words. Thanks a million Mike.

Perfect experience, helped with everything. Walked away with a lovely new car. All staff were very helpful especially Tyrone and Matt

Great customer service. I usually dislike the process of buying and selling cars. However, on this occasion it was very pleasant. Adam was excellent, courteous, efficient, business like and made the transactions of buying and trading my car extremely easy and seamless. A pleasure to do business with. Would highly recommend Evans Halshaw Merthyr Ford.

Great service and experience, Merthyr staff always friendly staff, and will use the team again

Fantastic customer service. Cameron was very professional and friendly.
Made the deal really easy and I had just what i wanted for my trade in.

Excellent service at Evans Halshaw Merthyr yet again, Tyrone extremely helpful through the purchasing process and very personable.

Positive experience buying a used Puma from this dealership at a fair price. We found Cameron very helpful and made the process straightforward as possible with no surprises.

excellent service would recommend to anyone looking to buy a used Ford, Adam Panniers at Merthyr Tydfil could not have been more helpful would certainly use them again

Excellent customer service from Cameron, nice coffee and good value

Purchased a 72 plate ford puma.
Adam was our sales person and we thank him for his help and advise. No pressure to add on any extras and everything went smoothly.
Highly recommend.

Tyrone has been fantastic as usual.

Great service from Tyrone. This is the 5th car the family has purchased at this dealership and it’s always an amazing experience! Keep up the hard work😄

Poor customer service. Picked up car on Saturday and it was presented in a really nice condition with paintwork touched in as agreed. Satnav required card which was due in Wednesday. Unfortunately this didn't happen and it took several emails and calls to finally get one about 2 weeks later. The service history took about the same time. A door speaker failed and I'm still waiting for an update. Had a nice email asking how things were going the day a wheel sensor failed which was ironic.
No reply to either problem so I gave up and did the wheel sensor myself and I'll leave the speaker till the summer. Its not what you expect from a main dealer leaving me feeling like they had the money and walked away. Glad I didn't take the extended warranty as I saved money there.
Thanks for your automated reply.
It shows how little your bothered by customer feedback.

Very friendly and helpful service by Cameron Jones whilst purchasing a new car. Made the process nice and smooth with great communication throughout.

Had an amazing experience, Tyrone was more than helpful! Found my dream car and had the car ready for me in days! Highly recommend