Evans Halshaw - Ford Transit Centre Hull Reviews 

If I could give zero stars, I would.
Never in my life have I experienced such diabolical treatment as a consumer — and I’ve worked in customer relations for over 35 years.

We tried for over a month to return a faulty, damaged vehicle to Evans Halshaw Hull for a full refund under the Consumer Rights Act 2015. Despite the fact that they were at fault for selling a substandard vehicle, I was told we would either have to deliver it back ourselves (almost a 300-mile round trip, at our expense), and pay them an “admin fee” . Completely unacceptable.

Over the course of this ordeal I made between 40–50 phone calls, with only a fraction ever returned. Emails to the branch manager went unanswered. When the vehicle was finally collected, I was told three days later “we only got the van back this morning.” So a company of this size let their driver keep a customer’s vehicle for three days without so much as chasing him. Unbelievable.

Then came the refund debacle. Once again, no updates, no communication — I had to chase them, making a further 12 phone calls before finally getting anywhere.

The van was sold to us by a pleasant enough salesperson, and the so-called aftercare was handled between the enigmas that manage the place. One even admitted to me: “we will sort this for you as it will mean the difference between a good Google review and a bad one.” And yes, he really did say that. This tells you everything about their attitude to customers.
I make no apologies for leaving this honest review.

Had Evans Halshaw done even the bare minimum due diligence before selling this vehicle, they would have spotted the damage, the engine issue, and the outstanding recall. They failed on all counts.

My husband, who is self-employed, has lost more than a week’s work because of this mess. The stress and toll on his mental health has been huge — something EH clearly couldn’t care less about.

Evans Halshaw Hull, you have shown nothing but incompetence, indifference, and contempt for your customers.

Avoid at all costs.

Excellent service by Evans Halshaw Ford Transit Centre Hull, Sales executive Tom was very knowledgable on the new commercial vehicles that Ford have available, in particular MS-RT and their fantastic line up of next generation performance enhanced vans and trucks.

Very helpful sales executives that go above and beyond! Knowledgable and best in the business when it comes to commercial vehicles. Highly Recommended.

From walking into Evans Halshaw to leaving I got the best service anyone could ask for, buying a car was as easy as it should be.

Mike Rymer was an absolute superstar and could t have been more helpful if he tried. All wrapped up in less than 2 hours (that’s with me chatting and asking questions) 100% Mike is what a sales guy should be.