Evans Halshaw - FordStore Bedford Reviews 

Great experience with Brandon would 100% buy from him again

I had my car serviced by a garage and they told me that there was a leak on the gearbox and take it to Evans Halshaw as it was still under warranty.
I booked an appointment with the service department and dropped the car off, I told the service advisor about the leak. The next day she phoned to say that the leak was from the engine and running down onto the gearbox, I said that the other garage had noticed the leak and that Evans Halshaw were a professional company and don't take any notice of what other garages say.
It then took another 2 days for her to phone and tell me it was not covered by the warranty and it would cost £850 to repair, I asked if I could collect the car and she said yes but I had to pay £180 diagnostic fee.
I emailed to let her know what time I would be picking the car up, on arrival she was nowhere to be seen, I paid and the invoice mentioned about being professional, I went straight back to the other garage who put the car on the ramp and recorded under the car, showing the leak at the front from the gearbox and also the minimal leak from the engine and also photos, one of the 2 different types of oil.
I then went back and showed the recording to which they said it would not be covered by the warranty, eventually emailed and spoke to the service manager who after a few emails said he would take the £180 off and repair for £450, I once again asked about the warranty and he said it's wear and tear so not covered, had the work done even though it was finished a day later
Bedford very careful of this department, as service advisor was very rude and condescending and also once they have your phone number on the system they don't answer

Do not bother they are not interested in selling cars . Turned up looking to buy a new Ford the two women could not be bothered with us and treated us as an inconvenience whilst scrolling on her facebook. Absolute joke of a dealership.

Evans Halshaw Ampthill Road - we visited off the cuff to look at a Seat Ateca. On arrival I was questioned where I got the photo from and advised this was off the website. Car was in a pound of cars ready to be cleaned and serviced. The picture in the website did not match at all the car that was waiting to be cleaned and serviced. Clearly they only prep the cars when a deposit is paid. Would suggest off the cuff visits..

I have my car serviced at Evans Halshaw every year, always a Great and Professional Service.

Brilliant services we finally got there in the end. Thank you Jacob and Brandon much appreciated

Good service, very helpful.

Don’t bother with the commercial team, absolute joke. Had a test drive in the diary for 3weeks! Call me less than 30mins before the drive to cancel! Self employed and taken the morning off. Considering the bulk of your customers are trades people this is ridiculous. U can’t even put the right tyres on your own van!!

Booked online for an MOT. Rang on the morning to check when they wanted the car in the afternoon. On arrival they couldn’t find the booking and couldn’t have been less concerned. Suggested more than once that i might have booked Milton Keynes which we proved I hadn’t . Hopeless customer service so will not be returning

Robots....5 hour round trip to go and view a vehicle that was slightly overpriced, and with lesser spec than another seen on autotrader from a reputable dealership. Prior to travelling I had telephoned to check the spec of the vehicle and was provided with false information which was apparent on viewing the car, as it didn't have the feature id asked about and was told it had. On explaining I could buy a better spec model, same year, slightly more miles for £500 cheaper, and was willing to show them, they weren't interested with the "head office set our prices which are regularly reviewed and no movement" spiel. Not even any movement if saying you'll pay for an extended warranty etc. This was my experience, and from conversation heard by another prospective customer at desk behind. So if going there expecting, as the norm, to negotiate, forget it as they aren't interested. I had the cash, no part exchange, no finance and was willing to drive the car away today at a reasonable offer price, but no. I will never go there or even look at a vehicle advertised by them again. Be warned if thinking as I did that you'd have some negotiation/bargaining.

damaged my van - wont take responsbility!

Bedford branch has no understanding of customer service. Card machine was not working. I explained my phone was lost so as long as there was some alternative no problem. I then had to go get cash as the link didnt work for me. I then had to stand at the back of the queue again. Then they are cashless so no change available. Made me wait more than 30 minutes for a pound change. Not 1 person was able to find a pound among all the staff here. I waited on principle as I already waited for so long. There werent enough staff available regarding a sales enquiry I had also. I spoke to Elon from servicing who I had to ask for his name. Then spoke to another manager who never identified himself at all and said they should never have taken cash anyway so what exactly would have been a solution. What if an elderly person not tech savvy had been through this and then messed around like this. What has happened to good customer service? Are we living in a world that does not care anymore? On top of this I was asked about the service needed i said I'm not sure but only told me that i needed a full service after they completed the service that was booked. This means I now have to come back another time to complete this when they could have said this to me while I was waiting. Absolutely poor!

Clear pricing and communication but very difficult to get through on the phone (to the Service department)

Anyone thinking of buying a used car from Evan Halshaw Bedford Ford, just know that the 123 point inspection is nonsense. Its not done.
So make sure to carry out your own check before buying, even if that means paying for the service by an independent engineer.
I purchased a Mini last April, after the long drive home realised it didn't feel right (particularly the steering), so I took it to BMW for a proper check (£180) and found the car needed new brake pads and discs ALL ROUND, had a buckled rear-side alloy, and the steering column was faulty. I managed to get the dealer to pay for most of it (2 months of of emails) but had to replace the rear pads & discs myself (£400).
I have complained numerous times via their 'Customer care - Reputation' site and after 6 months and 5 separate complaints.......NOT ONE RESPONSE ! Avoid at all costs.
** UPDATE: 1 week after Evans Halshaw customer service commented on my review (below)....still no contact to me directly regarding my complaints. I'm lost for words at how poor they are.
** 11/02/26 UPDATE: Still NO response. Ive made 6 separate complaints now via their 'Reputation' portal. I'll keep going.
** 20/02/26 UPDATE @: Still No response or contact from customer services.

Never buy a used car from this garage. After numerous problems initially I now find out that my car purchased in Dec 2024 is still registered to the dealer. Having not needed to MOT the car and paid the garage directly for a years tax I trusted what they said and expected the V5 to arrive. On top of all the issues with the car and repairs that were not completed and having chased up periodically I now find out this car is still not registered to me. Absolutely disgusted with the excuses and lies. Expected better from what is an apparently reputable brand.

Great customer service today at Evans Halshaw Ford Bedford - MOT was sorted whilst I waited and there's a great spot to work from and have a coffee. Both staff members I dealt with were clearly experienced and knowledgeable. I won't be going anywhere else for an MOT again!

Do not use the service department here, I’ve never been in a garage so disorganised. A simple first service, took them hours from start to finish to many mess up’s to list!!!!!!!

Shocking dealership i purchased a Mazda CX30 from Ford Bedford on 3/October 25
On arrival the dealership was full of old Evans Halshaw metal rusty signs and the car I purchased was backed right up to them making it difficult to view the rear of the car
I then proceeded into the showroom doors and was met by the salesman David did not even offer tea or coffee as I had made the journey from Warwickshire I gave him my keys to the Ford Puma ST for him to inspect while he gave me the keys to the Mazda on inspection after clambering over the wet slippery old signs just chucked any where the car had no floor mats no parcel shelf no tyre repair kit , after my car was looked over I mentioned the bits missing from the Mazda his reply can give you a Ford tyre repair kit you could get other bits of EBay, then he said I have another Mazda 3 on the site so he took the tyre inflator kit etc.. from that car but the parcel shelf did not fit so we agreed to get one of EBay and they would pay, also the deposit £99 I was told that would be given back straightaway on return of the new V5 as the Puma was on my wife’s private registration
Did I get it back NO had he received it on Monday 13th October 25 and still no refund or refund for parcel shelf which I sent receipt on 11th October after many emails and broken promises and silly excuse after excuse I still have not received any payment I have emailed David many times but no reply from him I find him very rude and dishonest
Also I asked if car had been serviced he said yes but he don’t have service sheet
After a few days I noticed the front near side tire was a cheap Chinese import which is dangerous my wife takes our grand daughter in the car so it proves without any doubt the car was not given a service
Even contacted the garage manager a Mr Hunt today he did not seemed bothered and said you will receive your money today once again another excuse
I left a damming review on there website and reply was please email us with more in formation at service. followup@evanshalshaw what emails come back no such email ?
Luckily I paid the remaining balance after my part exchange by credit card and under section75 I can claim my money back on a car unfit for purchase
So buyers please be aware going to Ford Bedford they will take your money then turn there back so please be careful and if you don’t take finance use your credit card
Dale Grove

Brilliant service in every aspect, highly recommend

Very poor service from a sales representative at Bedford, was trying to buy a 15k Ford fiesta that has 7 months before the MOT is due, he refused even if I paid to put a fresh MOT on the vehicle, why not? Asked for a video so I could look around the vehicle before the 2 hour journey this was too much hassle and pointed me towards the Auto trader advert which did not show what I wanted to see ☹️ looks like I've had a lucky escape and now understand why they have so many negative reviews.