Evans Halshaw - FordStore Bedford Reviews 

Friendly, helpful and knowledgeable!

Polite and friendly staff, was able to help with exactly what I needed

Friendly and professional staff

Great customer service from James Richardson.

Booked my car in for the Ford Essential Service yesterday. On the Ford website when booking it clearly says Ford Motorcraft parts and oil used in the service, however on return of the vehicle I have been told generic parts (off brand) and oil have been used. When querying this a female service staff member said that you don't get Ford parts/oil with this service package. I have read all the fine print and pdfs from the Ford website regarding the Essential Service and it clearly stipulates Ford Motocraft parts and oil are used, in fact it seems to be the major selling point. I also ordered a Ford Micron cabin filter through the Ford website and again a generic off brand cabin filter was fitted. I have escalated this issue to Elon Farrell at the service desk who says he will discuss the issue with his manager when he is back from holiday on 08/02/2025.

Other issues: I brought my service book with me to the service to get it stamped however on collecting the vehicle I was told there was no stamp available and that I would have to come back another day to get the my book stamped. I was told I should have left it on the seat for it to get stamped during the service, however I was not informed this on arrival, nor is it written on the booking email. I have had to drive in again today just to get the book stamped.

I was told I would get a complementary car wash on check in, however no car wash was done on the vehicle.

Overall not happy with the service. I would expect a lot more from a main Ford Dealership.

Amazing service thank you Brandon. From walking into Evans Halshaw and collecting car today everything was smooth and hassle free. Your service was fantastic making me feel like a valued customer. Nothing was to much trouble, thank you and love my car .

Explain v well, answer to our questions.
V kind

Really polite & friendly staff really good service you get show rooms are allways clean & tidy

Just the usual great service again at Evans Halshaw

It's really very nice as a customer I really appreciate the service and had great experience.
Thanks

Members of staff a pleasure to deal with, and they treated my vehicle well.

update from previous review after being asked to give a review directly after sale on 22/01/2025. Absolutely terrible experience with Evans halshaw Bedford, where to even start, purchased a 2019 bmw 3 series which I was told was in great condition and had just received a full heath check and inspection, which was not the case on the drive home to Birmingham 60 miles in the engine light appeared on the dashboard, so spoke with dealership, who arranged recovery a week later and said it was fine to continue driving the car until they could arrange collection, car went back and was given a replacement battery after the “ex bmw specialist technician” said he’s seen the issue multiple times on that model car. and to my surprise after travelling from Birmingham to Bedford to collect the car, on the drive home the engine light reappeared. They arranged once again for the vehicle to be collected which took a few days at which point they sent out the wrong courtesy car to me with a courier with different details to the insurance agreement I had signed a day before delivery. turns out they had sent me a car that was to go another customer, I was sent a different car 3 days later. The bmw was kept for 3 weeks whilst they investigated the issue leaving me phoning constantly for an update and when I actually did get my call answered I found myself being fobbed off from one sales rep to another telling me that the sales rep responsible is not here in is on a call or in a meeting and would return my call which never happened. This went on for just over 3 weeks, so i raised my concerns with a manager and told him I would like to return the vehicle. he apologised for the experience and offered me a goodwill gesture via email of £500 on the basis I keep the car and let them rectify the issue, I agreed. Eventually I was called and told of a diagnostic of a faulty NOX sensor and grille shutter switch, I was told the car has had a Brand new sensor and grille fitted, when I received the car back I inspected the car myself after delivery to see that is was the exact same grill and was even missing the t30 bolt that secured it to the car, after driving the car for around another 7-10 days on the way home from work the car started smoking from the engine bay and had overheated and the dash was illuminated like a Christmas tree I had to have the car recovered home as it went into a safety limp mode, i tried phoning multiple times and when I did get through to someone I was told the person dealing with the car and myself of course was in a meeting and would get back to me eventually they did sort out a courtesy car to be dropped off to me 2 days later and recovered the vehicle to have it inspected after another 3 weeks with the so called experienced bmw mechanic they finally diagnosed it the crankshaft pulley had failed along with the auxiliary belt that had snapped hence the overheating and loss of power steering etc, a week later when the parts where fitted it was told the car would taken on an extended test drive across the weekend to make sure of no further fault, I was contacted on Monday to say the car is fixed and has been on out all weekend being test driven but unbeknownst to them the car was connect the the MY BMW app which shows previous miles and trips etc and showed the car had been out once on Friday and driven 13 miles down an A road which in my experience is not even enough to get the car to operating temperature, at this point I’d just had enough id been dealing with all this headache and stress and being fobbed off from pillar to post for way to long I asked for full refund, within my rights purchasing a finance vehicle which is faulty, they agreed understandably but asked for the £500 “goodwill gesture” back! after saying it was unclear as what the payment was for even through the email was titled goodwill gesture. A long winded post I know but no where close the stress and back and forth this caused for over 10 plus weeks! and I am still waiting for my deposit back from them and ofcourse they are not answering any calls from me, I would never purchase a vehicle from Evan’s halashaw in future after this experience and I hope nobody else has to deal with this issue with this dealership.

Very good service. On time, very helpfull

Brandon is very friendly and helpful. He took time to explain the additional options that were offerable to me as I was buying a used car from them. Truly good service!

Great service

AVOID - not interested once the car is purchased and extended warranty is worthless as although items are included the response is always that the issue is not covered.

Car went in for an annual service and told problems wrong with my vehicle with hefty charges when actually the issue was due to frozen parts due to the weather. No real apology and no calls back when advised. have lost total faith in this garage!

I sent my ford ranger for the spanner light on my dashboard and they charged me 140£ to tell me it’s the service light , and they reset my service light to 10000 miles without doing the service (they dint change oil and filters they reset only ) and I have done my service there last 2 years and now I’m not sure if they have done it properly , very bad service a will never go back there .

Had a slow puncture and it was dealt with efficiently, promptly and in a very friendly way.