Despite unfortunately being unable to complete the transaction with yourselves at Evans Halshaw Wolverhampton we would like to thank Jordan and Jon so much for going above and beyond in an attemp... See more
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See what reviewers are saying
Honestly, a bit of a sh*t show tbh. I booked in for my MOT & major service 2 weeks in advance online, had my confirmation to hand, but when I arrived, my booking wasn't in the system. Becky was ver... See more
Company replied
Went to look and possibly purchase a secondhand car at Evans Haleshaw Wolverhampton we spoke with Mark who spoke to us about a new car deal that was so exceptional that we ended up driving away in a b... See more
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Recently purchased a used car from Evans Halshaw, Wolverhampton. I don't change my car very often, in fact the last time was 10 years ago, so I was concerned about any pitfalls or issues. The sales e... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
FordStore, 57-73 Birmingham Road, WV2 3LS, Wolverhampton, United Kingdom
- 01902 875400
3.6
Average
518 reviews
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NIGHTMARE AT EVANS HALSHAW FORD WOLVERHAMPTON;never again
Bought car from Evans Halshaw Ford on 30th Jan.Did not receive car till 13th February and not informed what was happening throughout this period even though i rang manager and salesperson repeatedly.Upon receiving at FORD WOLVERHAMPTON i drove half way home before realising the car folder and particulars had not been put in car.They promised to send still waiting.In addition on 30th Jan i purchased minor damage insurance policy and now on 24th FEB have still not received the policy details electronically or in hard copy.This contravenes my 14 day cancellation rights even though i have telephoned the branch in WOLVERHAMPTON to ascertain where my policy is.
January 30, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Peter,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Good experience all round
Had appointment to view a used car. All went well so discussed part exchange as well as buying outright. Liz Woolley was very helpful and discussed all options, including the service plan. Collected car 2 days later. A week on I'm very happy with my new car.
February 15, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Melissa,
Thank you for your kind words and 5-star rating.
We are thrilled to hear that you had a positive experience with us and that you are happy with your new car.
We appreciate your feedback and are glad you were pleased with the service you received from Liz.
Evans Halshaw Customer Services
Really poor service
Really poor service and has to take car back after 48 hours for repairs for a fault that the salesman said to ignore!
February 17, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Fredrick
We strive to provide excellent customer experiences and are disappointed to hear that your expectations were not met.
We value your feedback and will use it to improve our processes and ensure that our customers receive the best possible service.
Evans Halshaw Customer Services
Kaitlin my used car sales was excellent…
Kaitlin my used car sales was excellent but the condition of the car wasn't up to my standard - the interior stinks of tabacoo and I'm Asthmatic.
February 15, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Phil,
We appreciate you taking the time to share your experience.
We understand that the condition of the vehicle was not up to your standards, and we apologise for the inconvenience this caused.
We value your feedback and will use it to improve our processes.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Tracy,
We're delighted to hear you had a positive experience with us.
Evans Halshaw Customer Services
Service department was friendly and…
Service department was friendly and helpful, and their pick up and delivery service great.
February 13, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Mr Jones,
We are delighted to hear that you had a positive experience with our service department.
Evans Halshaw Customer Services
Staff helpful and knowledgable
Staff helpful and knowledgable, the whole experience went smoothly
February 1, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Sarah,
Thank you for your kind words.
We are delighted to hear that you had a positive experience with our staff and service.
Evans Halshaw Customer Services
Service and Mot
Really knowledgeable staff, very helpful great service would definitely recommend to family and friends 10/10
February 11, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Mark,
Thank you for your kind words and 5-star rating!
We're thrilled to hear that you had a positive experience and appreciate your recommendation.
Evans Halshaw Customer Services
Great service for a new customer.
I am a recent new customer to Evans Halshaw Ford and I have received brilliant service.
It has been welcoming, friendly, thorough and professional which was very reassuring, with a special mention to Dan on Reception who was very helpful.
February 10, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Ian,
We are delighted to hear about your positive experience and appreciate your recognition of our team's welcoming, friendly, thorough, and professional service.
We strive to provide a reassuring experience for all our customers.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Wolverhampton
Hi David,
Thank you for choosing Ford Wolverhampton.
All the best!
Evans Halshaw Customer Services
My car was due its service
My car was due its service. I called and booked asked if they could pick up and return my car. Process efficient and easy. Work carried out to a high standard. Thank you
February 10, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Carla,
Thank you for your kind review.
We are delighted to hear that you were happy with the service you received.
We appreciate your feedback and are glad that you found the process efficient and easy.
Evans Halshaw Customer Services
Very poor
Very poor communication, don't ever return calls without you having to chase and complain. Took way longer than they agreed for me to receive my car, 12 days instead of the 2/3 we agreed. Massively delayed and slow with returning my cash back. Staff friendly and polite but overall service extremely poor. Definitely felt like we weren't a priority as we weren't buying a 30 thousand pound car.
January 31, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi,
We understand your frustration with the delays and communication issues you experienced.
We strive to provide excellent service to all our customers, and we are disappointed to hear that your experience fell short of your expectations.
We value your feedback and will use it to improve our processes and ensure that our customers receive the service they deserve.
Evans Halshaw Customer Services
Found the staff to be very professional…
Found the staff to be very professional and could not have been more helpful
Enjoyable experience will use again
February 5, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Paul,
Thank you for your kind words and 5-star rating!
We're delighted to hear you had a positive experience and appreciate your recommendation.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Michael,
We are so glad to hear that you had a positive experience.
We appreciate your kind words about our service.
Evans Halshaw Customer Services
A warm welcome received by all the…
A warm welcome received by all the staff on our initial visit. Very professional and lots of patience whilst making our final decision.
February 2, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Mr Azzopardi,
Thank you for your kind words and 5-star rating.
We are delighted to hear you had a positive experience with our staff.
We appreciate your feedback.
Evans Halshaw Customer Services
Mark and the team .
February 1, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Jenny,
We are thrilled to hear that you had a positive experience with Mark and the team.
Evans Halshaw Customer Services
Nick Perry from parts department
Needed a part for my car and got in touch with the parts department and spoke to Nick Perry.
He was very helpful and got me the part within 2 days.
He called me when the part was ready for collection.
His customer service was excellent.
Thank you!
January 31, 2025
Unprompted review
Reply from Evans Halshaw - FordStore Wolverhampton
Hi Daniel,
Thank you for your kind words and 5-star rating!
We are delighted to hear that you had a positive experience and that you are happy with the service you received.
We appreciate your feedback and are glad that you found Nick to be helpful.
Evans Halshaw Customer Services
Friendly members of staff
January 29, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi,
We're so glad to hear you had a positive experience with our staff.
Evans Halshaw Customer Services
The staff were helpful and knowledgeable
The staff were helpful and knowledgeable and made the whole process easy.
January 22, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hi,
Thank you for your kind words.
We're happy to hear you had a positive experience.
Evans Halshaw Customer Services
My experience with them was great
My experience with them was great! They did a fantastic job.
January 10, 2025
Reply from Evans Halshaw - FordStore Wolverhampton
Hello Emmanuel,
We appreciate your kind words and are thrilled to hear you had a positive experience.
Evans Halshaw Customer Services
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