Bought a used car with ~60k miles. Turbo failed after 3000 miles of ownership. Delearship refused to repair or refund despite 2 independant inspections proving the fault was present at POS. EH provide... See more
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Great service from start to finish from Ihsan . He helped me with purchasing my new car, talked me through everything I needed to know and discussed all options available to me. A pleasant experience... See more
Company replied
Mr. Ihsan and Mr. Miguele were super helpful right from the very beginning. They guided me through all the documentation and paperwork step-by-step, making everything clear and easy to understand. Th... See more
Company replied
Part exchanged my car here today and must say the service was second to none. A huge shoutout to Nick who made the sale hassle free and gave us all the time in the world to make sure we were happy.... See more
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Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Aylestone Road, LE27QN, Leicester, England, United Kingdom
- 0116 490 9880
3.7
Average
256 reviews
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They disrespect to my Car
They disrespect to my Car, I brought Car From Evans Halshaw Group in 2024 and at that time they said to If Buy Cousmer pack, we offer you in year 2 Health Check and 1 Car Washing..I brought Cousmer pack.. yesterday I was go my Car service, Health Check and washing.. Evans Halshaw Hyundai Leicester said to me, if we have time, we will washing your Car.. because of our first priority Hyundai Car..they said to look like disrespect to me in my car..
April 8, 2026
Reply from Evans Halshaw - Hyundai Leicester
Hi Pratik,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Good communication on progress of…
Good communication on progress of service and MOT, but parking could be greatly improved for drop off.
April 2, 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thanks for taking the time to leave your review. We're pleased to hear the team looked after you and that things went smoothly overall. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Hyundai Leicester Customer Services
Buying an electric car
Due to the fuel crisis we decided to buy an Hyundai electric car. We visited Evan Halshaw, Aylestone, Leicester and were assisted by Thuli Banda who was really helpful, friendly and professional. As a woman I have experienced some pretty patronising car sales guys in the past, which is why I found it so good to be assisted by a relaxed, capable and friendly woman. So, any women out there who want to buy a car might also enjoy the experience to going to Evans Halshaw to buy a great car from a woman sales person.
March 30, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello Peat,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Detailed Vehicle Service / friendly and…
Detailed Vehicle Service / friendly and professional customer service
March 30, 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello Renata,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
My car is missing
Taken car for service and mot over a week ago and no contact since day 1 . Its been 8 days now and no word
March 28, 2026
Reply from Evans Halshaw - Hyundai Leicester
Hi Harminder,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hi,
I am sorry to hear that you are struggling to get through to our dealership in Evans Halshaw Brand.
Please email us with your details to help@evanshalshaw.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Brand Customer Services
Good service
March 26, 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello Dhiraj,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Hyundai Leicester Customer Services
Exchanged a Hyundai i20 for an i10
Exchanged a Hyundai i20 for an i10 at Hyundai Leicester. Was promised a refund for the outstanding monies paid on the i20 Service Plan in accordance with the terms and conditions. 6 weeks later still waiting … been fobbed off numerous times. Totally unacceptable and I’d encourage everybody to avoid … very poor and certainly never take out a Service Plan from this disgraceful organisation
February 16, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Alastair,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to help@evanshalshaw.com OR stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Evans Halshaw Brand Customer Services
Poor service
I had an MOT booked with the Evans Halshaw on Aylestone Rd Leicester. They have improved in that you can book in online in advance , tell them if there are additional problems to deal with and authorise spending on minor repairs. On arrival at 0900 the welcome was warm and efficient. However when I came back at 1600 to collect the car (as they suggested) the car had been washed but no work done on the MOT. They eventually finished the MOT by 1700 but failed to act on the problem I had reported in advance, did not replace the split windscreen wiper (for which I had given permission in advance) and then I was charged over £100 (which the receptionist had to correct). Not happy with this service, I expect better if a good firm like EH
March 19, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Sian,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at (select as appropriate) help@evanshalshaw.com OR stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello Robert,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Great experience buying a car with…
Great experience buying a car with tariq/george.
Extremely efficient and managed to sell me a car which worked with my budget and what i wanted.
March 23, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Luke,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Tried to take advantage of an 83 Year Old Customer
The service department tried to take advantage of my 83 year old mother in law.
Her car was in for service and MOT under a contract service agreement. Someone from the service team came to her with some 'bad news'. Her clutch would need replacing at a cost of £924.00 and also her washer jets would need replacing. In all a repair bill of in excess of £1000.00. When she queried it, saying that the clutch wasn't that old, he went away and came back a while later and miraculously, the clutch could be saved with a minor adjustment and the it was the same for the washer jets.
Had she not have queried the assessment of the necessary repairs, would they have proceeded with the replacements and charged her £1000.00. I leave it with you to decide!!
They did have to replace the battery as it was the incorrect mounting for the battery, even though this was supplied by the previous Hyundai dealer that had the service contract. No invoice was supplied at the time and it took an email, two telephone calls and a further visit to the workshop to obtain the invoice.
I called the service department last week to speak to the service manager, with the promise that he would call me back by the end of the day. I am sure it will come as no surprise to read that the call never came and still has not.
March 3, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hi Andrew,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
Had previous 2 cars from Sturgess
Had previous 2 cars from Sturgess. Now taken over my Evans Halshaw in Leicester. The difference in after service is vast.
Had so many issues with just trying to arrange the service.
Which was done today. Had no choice to use the waiting option. Was told it would take around 2 hours. Took approximately 45 min. Did get it cleaned as advised that would be another hour. Didn't get told it was completed. Spotted the car myself on the forecourt.
Hyundai have been great cars and well worth looking at. But it you want decent and honest after care don't use Evans Halshaw. They don't seem to know what they are doing and just make it up as they go along. After contacting Hyundai UK I did get a call from the service manager. Im a nurse and was at work, so couldn't talk but said I finish at 3. He never bothered to try again. But this is no surprise. Nice car terrible dealership
March 23, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Dear David,
Thank you for taking the time to rate the experience you have had with Evans Halshaw Brand. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at help@evanshalshaw.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Evans Halshaw Brand Customer Services
Evans Halshaw Leicester - great experience
Evans Halshaw in Leicester, in particular Ben in the Genesis team, were great to deal with. He listened and understood my requirements and preferences, and located a vehicle that exactly fitted them. Ben was extremely helpful and effective throughout the process and I am now the satisfied owner of a new car. Thanks, Ben & Evans Halshaw!
March 20, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hi Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Ben at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello Kirit,
We appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Hyundai Leicester Customer Services
Reply from Evans Halshaw - Hyundai Leicester
Hello Rughani,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
I bought a Toyota Aygo X press from…
I bought a Toyota Aygo X press from here. Thuli Banda who was dealing with my purchase was very pleasant and was supportive throughout the whole experience.
March 19, 2026
Unprompted review
Reply from Evans Halshaw - Hyundai Leicester
Hello Faizal,
Thuli will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Lack of transparency on pricing
Lack of transparency on pricing. I would never pay for any additional work to be carried out by this garage on principle.
March 18, 2026
Reply from Evans Halshaw - Hyundai Leicester
Hello Ian,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
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