Evans Halshaw - Peugeot Doncaster Reviews 

243
TrustScore 4.5 out of 5

4.5

Peugeot, Wheatley Hall Road, DN2 4LT Doncaster, GB


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See what reviewers are saying

Rated 5 out of 5 stars

This is the second car we have got from Evans Halshaw, Zoe has been amazing but I have to say the whole team are incredible. From sales to service department. Everyone is so welcoming and helpful. 5*e... See more

Company replied

Rated 5 out of 5 stars

Just collected our new Peugeot 2008 from Andrew fantastic service again would recommend to anyone who wants to buy a new or used car

Company replied

Rated 1 out of 5 stars

Arrange to look at a Mazda mx5 at their Doncaster branch on Wheatley hall road when I arrived no one had logged my visit. Car had not been prepped vinyl roof was dirty and marked appeared no one had b... See more

Company replied

Rated 5 out of 5 stars

What a lovely welcome , nothing was too much trouble . Andrew has been so helpful . Even before my new car arrived I emailed him many times with different questions , he always replied and was so pati... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Peugeot, Wheatley Hall Road, DN2 4LT, Doncaster, United Kingdom

  • 01302 303700

4.5

Excellent

TrustScore 4.5 out of 5

243 reviews

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4.5

All reviews

(243)

5,793 reviews in the last 12 months

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Rated 1 out of 5 stars

Appalling customer service after purchasing car

At first before purchasing the car they were fantastic so quick to reply to emails and arrange a viewing making sure I felt well looked after. However once I purchased the car out right and drove away with it I noticed multiple problems wrong with the car. They said everything that wasn’t right would get sorted because I paid for an extra 2 years warranty but since telling me that they have been awful. Not replying to my emails just fobbing me off telling me that they needed to speak to someone else and would get back to me, I haven’t heard anything from them for 11 days now just completely ignoring me. When I call the phone just rings and rings until I call off another number then they answer straight away but then tell me they will look into it and get back to me. I’ve had the car now for 5 weeks and still nothing has been fixed I’ve had to result in sorting it out myself and taking it to a different Evans Halshaw for it to be fixed. Absolutely appalling customer service after you’ve paid them they don’t care about anything else.

February 18, 2024
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Ellie,

Thank you for taking the time to review.

I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Very happy with the efficiency of the…

Very happy with the efficiency of the service I received

January 23, 2024
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Mark,

It is wonderful to receive such a positive review!

All the best!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Be warned

Arrange to look at a Mazda mx5 at their Doncaster branch on Wheatley hall road when I arrived no one had logged my visit. Car had not been prepped vinyl roof was dirty and marked appeared no one had bothered to clean then sales person tried to start vehicle would not start not impressed totally unprofessional told him not to bother walked away my advice steer clear

January 13, 2024
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Michael,

Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Terrible service

Terrible service, Rude staff and no consideration to send updates or advise time scales etc. I love the car even though I had problems with it but getting the problems sorted has been a nightmare. I would not recommend Evans Halshaw Doncaster.

January 2, 2024
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi,

Thank you for taking the time to review.

Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.

I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

The video is very helpful and…

The video is very helpful and informative.

December 22, 2023
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi,

Thank you so much for leaving us this great review.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Excellent service from Andrew I would…

Excellent service from Andrew I would highly recommend Peugeot Doncaster just ask for Andrew

December 14, 2023
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Rosemary,

Andrew will appreciate this positive review.

Thank you, and happy motoring!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Shocking

Shocking. Only garage in doncaster that can do a job that needs coding so can charge what they like and do!! Couldn't get it in for weeks, so couldn't use car (was in limp mode)! Tried to force me to pay £110 for diagnostic that I had already had done at 2 other garages (free of charge). Recommended work that I knew didn't need doing (as they had done the work themselves only 14 months before!). But because it was over a year, even though the car had only done 20000 miles and the part should be good for about 100000 miles, it wouldn't have been covered under their warrantee!

November 10, 2023
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Dan,

Thank you for your review.

We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.

Diagnostic fee is a standard charge from us to carry out an investigation. We do need to carry out a diagnostic ourselves to ensure that the correct fault is identified.

We will ensure that your feedback is passed over to the relevant team.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Went over and above to accommodate us

Went over and above to accommodate us! Many thanks

November 14, 2023
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Steve,

We appreciate you leaving us a review - thank you!

Have a nice day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Bought a car

Bought a car, Andrew Duffield was amazing at helping me out. Thanks

November 10, 2023
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Dan,

A big thank you for leaving a 5* review for Andrew.

Have a lovely day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Brilliance

Exellent service every thing in time

October 31, 2023
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Mourad,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Motability

Met Andrew to arrange a vehicle under the Motability scheme. He was professional and friendly from start to finish, which made our experience with Peugeot Doncaster most satisfying.

November 6, 2023
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Shaun,

Thank you for taking the time to leave us this brilliant 5* review.

Your comments have been passed to management team to ensure that Andrew receives recognition for their fantastic customer service.

Have a lovely day,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Top Dollar

Friendly, caring staff. Professional to the last letter

October 31, 2023
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster


Hi Mags,

We love receiving positive reviews; please feel free to stop by again if you need help.

Take care,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Poor service

**EDIT**
I emailed the address they have supplied and I am still waiting for a response nearly 3 weeks later.

I am now seeking legal guidance.

Sold me a car they knew had faults. Promised a repair for all faults, only authorised one, then didn’t pay the bill for the repair for nearly 3 months leaving me with no car. There was no courtesy car offered or implied. I lost work and wages. Stress and anxiety of trying to pay my bills. These guys ignored all communications.
I am now stuck with a car that needs >£3000 in repairs and feel like I’ve been mugged.

AVOID.

May 30, 2023
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Andrew,

Thank you for your review.

We're very sorry to hear that you haven't had a positive experience. We appreciate your disappointment with this and it isn't the level of customer service that we aim to provide.

If you have any outstanding issues, please contact us and we will put you in touch with the management team service.followup@pendragon.uk.com

Thank you,
Evans Halshaw Customer Services

Rated 1 out of 5 stars

poor customer service

I currently have a PCP deal and a 3 month warranty, my car has spent nearly all the warranty period in the shop with no urgency to get it fixed or even correspond with me, I have emailed the dealership and the correspondence received back is far from professional, i was told "well if you want to pick your car up and sort it yourself, you can" i still have no car and paying a large payment monthly.

September 15, 2023
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Sharon,

We're disappointed to see you haven’t had a positive experience.

Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.

Please contact us at service.followup@pendragon.uk.com and we will ensure to put you in contact with the leadership team.

Thank you,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

The usual friendly an efficient…

The usual friendly an efficient service. Health check advisory item was dealt with same day.

September 19, 2023
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hi Alan,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Rated 1 out of 5 stars

Appalling service

Appalling service! We took our car in feb 2023 told them what was wrong with it and it wouldn’t pass it’s MoT, and they said to take it it and it would get sorted. They called to say no it can’t be mot’d and they have ordered a part, so I had to re arrange, we had to call twice more to arrange another MOT. They then did not call all day, when we called at5pm they had ‘lost the car’ when he found it eventually he said it hadn’t been MoT’d so we had to wait another day no car. Collected car. No wiper working still, so took it back, they had to order another part! Spoke to manager, was going to call us back, she did and said it would get sorted! Took it back for the wiper and a new light by this point. They came and said light was smashed so couldn’t fit it but wiper had been done. Car isn’t moved, and no washers in wiper so they hadn’t checked it? And guess what…still not working! Said they would be in touch when new light arrived! 8 weeks later after getting all the jobs done at a different garage within 2 weeks, I called Doncaster back and they said ‘yeah lights in, when do you want it doing’ device is terrible and we’ve complained to manager (still waiting for a call back 6 weeks on) and now moved to another garage!

September 21, 2023
Unprompted review
Evans Halshaw - Peugeot Doncaster logo

Reply from Evans Halshaw - Peugeot Doncaster

Hello Claire,

Thank you for taking the time to review.

I’m sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.

If there are any outstanding issues you have that you need addressed, please contact us on service.followup@pendragon.uk.com.

Thank you,
Evans Halshaw Customer Services

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