Evans Halshaw - Renault Durham Reviews 

Took one month to repair our vehicle. Always needing extra items. Like they didn't know what they were doing. The customer service teams attitude was disgusting. They were not interested and did not help once over the phone. One time when we called for an update we got told 'you have been told all this before'.

Would never use them again!!

Took my Stepway in for 1st service (12 months), 6,500 miles. Despite all conventional wisdom stating that oil and filter should be changed at least annually, particularly on an engine with a turbo and especially at 1st service, they didn't do so. I was told not until 10,000 miles. Part of this service included a wash which was half done. You could see lines where they hadn't touched it. Of more concern however was a potential warranty problem I raised, a non mechanical issue, which they failed to investigate thoroughly and when politely I expressed my concern accused me of being intimidating. The car has been fine in the 13 months I've owned it but I doubt I'd buy another Dacia if this branch is typical of the dealer network. Thankfully I have a good local independent garage for future servicing. Incidentally, they agree that engine oil and filter should be changed at least every 12 months, irrespective of mileage. The 2 stars are because the car has been very good despite Evans Halshaw.

made welcome and staff very friendly car was Serviced and given a MOT

Fantastic service from Gina. Felt very comfortable and talked me through everything in detail. Would definitely recommend to anyone in the future.

From our first visit several days ago until we picked up our new car today the buying experience has been brilliant.
The salesman Callum was excellent in performing his job, showing us all of the cars we were considering and answering our many and varied questions. In no way did we feel pressurised to buy and he was very professional and friendly WELL DONE!

Everything was faultless and very professional

Very poor customer service. Disappointed as this is not the first time this has happened at this site.

I highly recommend this business.
The sales team is extremely knowledgeable and helpful, it is a delight to work with them.

Excellent experience from start to finish. Walked in Wednesday decided on the car we wanted, Josh had the finance sorted, the favourable part exchange done, all documents signed and sealed and handover of our Dacia Duster less than 24 hours later. He pulled out all the stops to have it valeted and ready to go 24 hours later. Couldn’t ask for more 😊 very happy customer.

The customer service was amazing, the team were phenomenal and they keep you in the loop every step of the way, I will be back anytime I need anything for my car

Courtney the Service Receptionist and Jo the Service Manager were really great, so friendly and professional when I left the car and picked up Courtesy Zoe. Courtney explained the controls and made sure I was confident to drive off.
When I collected the car it had been valeted and ready in the car park.
Courtney explained the service costs and Jo made sure I was happy with everything the Service department had done for me.
I have had my car's serviced there before and will continue to take my car's in the future.
Kind regards
Derek Randell

An excellent service all round staff are very helpful and knowledgeable, Amanda was very helpful and made my purchase a flawless transaction and would recommend this garage to anyone looking to buy a new or used vehicle 100% ,fantastic service in all departments

Bought a car in December last for my wife, we sat with sale's person and did the necessary paper work at the end we were advised to because we were only keeping the car for 2 years we could have trouble free motoring with a 2 year premier warranty which cost about £700. Had a knocking noise on left front wheel booked the car in only to be told it was a drop link and not covered in warranty as it was wear and tear, as the car was a 2016 model when we purchased it only 7 months ago most parts will already be subject to wear and tear I feel we have been well and truly been mis-sold badly advised when sold this warranty, I have bought many cars from this company in the passed but will never again

we purchased in December

My visit for a car service was made straightforward by the performance and helpfulness of all staff.

Loved every bit about evans halshaw, everybody was friendly and greeting. Jake sold me my Renault captur and was great with giving me information about the car itself. Extremely happy with the car itself. Thank you for the help.

Clear, concise and very professional.

I booked a service and MOT through BookMyGarage and got a very competitive price. The staff att at Evans Halshaw were very professional and helpfil, and the feedback from the vehicle health check, they also performed, very valuable. I'm going to have them service my other car too. A big thanks to the team at Evans Halshaw Renault Durham.

The level of feedback and the standard of service.