Evans Halshaw - Renault Durham Reviews 

Excellent Service, Phone Call and E Mail making sure i did not forget time and Date, Great first contact on arriving at premises, polite and new her business.

Very helpful to get car sorted

The reception staff and the technician who carried out the job were were both excellent and knowledgeable in their work, the technician really knew his stuff and did a great job, both the reception and technician kept me informed throughout

I recently purchased a vehicle from Evans Halshaw Renault Durham, and I want to express my sincere appreciation for the exceptional service provided by Josh and Richard. From start to finish, the experience was seamless, efficient, and genuinely outstanding.
Josh demonstrated an impressive level of product knowledge and professionalism throughout the process. He took the time to understand exactly what I was looking for and went above and beyond to ensure I was completely satisfied with my choice. His clear communication and attentive approach made the entire purchase experience both smooth and enjoyable.
Richard, the sales manager, was equally excellent. His support, transparency, and commitment to securing the best possible deal contributed greatly to my confidence in the purchase. The teamwork between Josh and Richard was evident, and their dedication to customer satisfaction truly sets Evans Halshaw Renault Durham apart.
I am extremely pleased with my new car and the service I received. I would highly recommend Evans Halshaw Renault Durham—and particularly Josh and Richard—to anyone seeking a professional, customer-focused car-buying experience.

Helpful, friendly staff - good service. Very good.

I saw a car online that I wanted to look at and arranged a test drive. Took the car out and decided it wasn't the one for me but saw another I was interested in. Jake arranged for a test drive the next day and valued my car for part exchange. Very happy with the service Jake provided

Excellent customer service throughout from Josh Wilkinson. Thank you. Would definitely recommend.

Very efficient and friendly service offered by the reception staff. Used the wait for the car option, work completed within the stated timeframe.

Carole on reception was once again very helpful, but unfortunately the service from the mechanic was poor. Twice I returned to the garage because my tyre pressure light came on. Then I tried to park the car back home but the parking assistant alarm was not working. Since then my wife asked what is all the white stuff on the 2 tyres I had changed. I cannot be bothered to take the car back again. I have been using this garage for many years and this is the first time I have been disappointed.

Brilliant service as always . Friendly and welcoming

I got there to buy a car and part exchange mine. Price for their car was 18,500 so they offered for mine 2300+ 17,000 thats not 18,500 that was 19,300 so basically their manager tried to scam me with 1 grand thinking I'm retard or something. Never buy from this place. The guy who prepared the car and everything ( Mark i guess, he was a young lad ) he was very nice and polite but his fat manager trying to scam people and ripp you off. Never buy from there. 3 hours of driving and they tried to scam me thinking definitely i will accept since i drove 3 hours. AVOID !!!

Had a lovely experience purchasing my car and all thanks to Josh for making the sale so smooth and brilliant.

What an absolute breath of fresh air this Renault dealership is. Had a problem with an AdBlue issue that I was struggling to get fixed at any garage, let alone a Renault garage. As a last resort, I tried Evans Halshaw Renault in Durham, and prayed they could help. They were brilliant. After seeing the desperation on my face, they went out of their way to help. Not only did they get my can in the same day, but within an hour of me bringing it back at the time agreed, it was fixed. A rare experience of great customer care, from the efficiency of the young lady on the service desk, and the technician who sorted the fault. I couldn’t recommend these guys enough. Thank you, you saved my life, and made sure that the most important tool in my business was available for me to carry out my work. 10/10 every time.

After 9 years of being a loyal customer I won’t be going back. My car failed its MOT for a fault that had been overlooked for the past 6 years …. The TPMS light showing on the dash since I bought the car from the same dealership. I was told they told me it needed recalibrating by JEEP ( they may have told my ex not me!). Jeep can’t fit me in for another 2 months and MOT expires in 3 weeks …. Did they care ? They couldn’t get me out the door quick enough …. Luckily I’ve found a very good place who are trying their best to get me sorted ….they could teach Evans Halshaw staff what customer care really means.

Found a car on the Evans Halshaw website contacted them to check it was still in stock, they said yes I said I would come and view it on Sat morning,,, No problem bla bla bla, Sat morning drove 60 miles to see it get there,,,, sorry its in a compound and we have no staff to get it or deal with you ??? I then when online to have it moved to a dealer near to me, The same rude salesman phoned me up !!! not happy will take my money somewhere else.

Friendly helpful staff
Would have liked to talk to service manager regarding recurring problem after only 1 year.
Will it happen again @ £500 a visit

Friendly staff and very efficient and quick mechanic. Didn't have to wait all day to get the car back.

No one answers the phone when trying to get information, I tried every department with no success