Evans Halshaw - Vauxhall Falkirk Reviews 

Total frustration with this dealership. Multiple faults resulting in Multiple returns to dealership. Serious faults diagnosed by local technicians resulting in car being told to drive but only under caution as likely could cause serious issues including leading to possible engine replacement. Total disregard shown yet admitting to faults. Constantly told parts required but dealership trying to source cheapest price for parts. Six months later still no fix and frustratingly despite requests for updates no returns of phone calls. On looking at reviews seems is and has been similar occurrence with other customers. Irony is after writing this I may eventually get a generic reply from customer services asking me to detail all again. Have informed dealership my next steps likely to be referring to legal intervention and get Ombudsman involved.

If i could give it no stars i would! ABSOLUTE JOKE! Had nothing but problems since i bought my car! Every time my car has been in to get something fixed(which is a lot) it comes out with a different problem it went in with! There are never the right 'technicians' in to actually fix any issues and customer service is ridiculous! Never get an update call your told you will get and when either phoning or speaking in person they never seem to know what is actually going on! Conveniently there is never a manager available when you ask to speak to them either! Was unable to drive my car for 6 MONTHS because i couldnt get booked in or was cancelled on and when i EVENTUALLY got my car in, i didnt get it back for 5 WEEKS despite being told every week i was getting it back! Because they either couldnt fix it or created a new problem! Have also put official complaints in which of course i have not had a reply to either! I will never return to this car dealership again thats for sure!

I had an amazing experience buying my Corsa and part-exchanging my Adam. I couldn’t recommend Robert enough! I was nervous about the process going in but felt completely at ease when dealing with him. There was no pressure and he genuinely cared about helping us get the best deal. He made everything about the process so easy! Won’t stop recommending him to anyone that will listen! 🙂 thank you so much, I am so happy with the service and will be back in a few years!

Poor service and selling practice. Used EV sale -> car was with sensors fault at hand over at the dealership and I notified them about it during hand over, their response "it will, resolve itself with driving and updates" -> 6 months + multiple complaints + failed attempt to fix it, after, the car presented more issues that a car that has been checked and maintained properly shouldn't present -> EH avoided liability, offered to try again to fix the sensors only, while I had to special tow my car to the official Tesla dealership where i paid for the repairs, had an amazing support and service and updates throughout the service/repairs process and even fixed the sensors as courtesy although they didnt had to as the extra faults were detected while the car was in their garage. Never again at EH for me.

I bought a used car a couple of weeks ago and the sales person who dealt with me was called Robert. I cannot be more positive about Robert’s customer service. I felt like he really cared about me and my needs, I didn’t feel as though he was just trying to get a sale but was focussed on what was going to be best for what I needed the car for. solid 10/10 from us

I bought my little fiat in October it’s had a couple of issues but the team in Falkirk have been great in helping me get it all sorted. The staff are super helpful.

Very disappointing and stressful experience.

I purchased a Honda civic 2019 and on the SAME DAY the engine management light came on. I immediately returned to the branch and asked for a refund. They refused and told me it was “just a battery issue” and reassured me it would not happen again.

The next day the engine management light came on again.

I live Manchester it was very difficult to keep traveling back. I contacted them again and asked to return the car, but they refused and said they would repair it.

I then took the car to Honda for a full diagnostic check. The official report found multiple serious problems including:
• Faulty soot sensor (engine fault)
• Air conditioning not working
• Coolant issues
• Intercooler leaking
• Driver’s window motor faulty

Total estimated repair cost: over £3,000.

Despite this, they only offered partial repair for Engine Management Light and still refused a refund. I was left with no proper solution and felt forced to swap the car and pay extra money.

Very disappointing service. Poor communication, no accountability, and no proper support when serious faults were discovered immediately after purchase.

I would not recommend this dealership. Please be careful before buying from here.

Have been to this dealer numerous times for works, van MOT and service work and all has gone very well and service commendable. On this occasion though they failed miserably in their communication. I had made a booking for an electric van to have it's MOT and received confirmation from Evans Halshaw, that the booking was for a class 7 vehicle and for MOT. Confirmation was made by them on 4th Feb for works on 2nd March, a month later.. On arrival to hand keys over at reception, I was informed that they could not carry out the MOT as van too heavy. (electric class 7). Why did they leave it till the day of service to let me know, rather than at time of booking? Seemingly this is a common occurrence for such vehicles and be that the case Evans Halshaw should have been aware of this, instead of the apathetic way they dealt with the situation. Now have to seek MOT and better service elsewhere..

The staff were very friendly and kept me up to speed with how my service and MOT were going. The vehicle was washed and hoovered before I got it back. I would certainly use them again.

I have been using Evans Halshaw for a long time for both MOT/servicing. They have been doing a great job, very professional and reliable.

Absolute joke of a company. Almost six months since we bought a ten thousand pounds car cash and its still not fixed. Customer service is virtually non existent. "We will call you back" has only happened once when its been said multiple tens of times. Save your money and buy elsewhere is my advice. I wish someone had warned us in advance. STAY CLEAR AND AVOID HEADACHE AND DISAPPOINTMENT TIME AFTER TIME!!!!!

I had my 3rd servicing at Grangemouth branch. Immediately seen to. Option to stay in the lounge area or go to local cafe, which I did. All went top plan. Took 2 hours which they said in advance woyld be the case.
Fantastic video reviewing the inspection. Finished off with my car having had a basic vacuum and wash. Top marks!
Ray

I bought a car in January 2026 from Evans Halshaw Vauxhall Falkirk. Before I bought the car, they kept calling me, and when I called them back, they answered right away. But after I signed the papers and paid for the car, the seller stopped answering my phone calls. I left a few messages with the receptionist asking the salesman to call me, but he has not returned my calls. I was going to ask about the car. Although the person answered my call and said the seller would return my call, the seller has not called back. Before the car delivery, I asked him why he didn’t call me back. He said nobody had informed him of my call. When the salesman delivered the car, he said he would call me in a few days to check in, but he hasn’t called me at all. I tried calling the salesman a few times to ask some questions about the car, and I left a message requesting his assistance to answer my questions about the car, but nobody has called me back. I asked the lady who answered the phone, who assured me the salesman or another salesperson would call me back, but no one has called me back. I have 30 days reject the car, so I will do it.

Dreadful service from start to finish

Ive never dealt with a garage that’s delivered such a bad service.

Completely unreasonable, used false advertising for a car that I’d paid a deposit on, which I called them out on resulting in them lying to cover their backs, they went back on a promise to sort an issue, then a manager referred to me as “son” on the phone when I pushed back - they promised call backs to then hear nothing, funny because when they’re trying to sell you the car the phone works… when you have an issue they always seem busy…

as I type this I am still waiting for my deposit back…

The list goes on…. I’ve never know a car garage that doesn’t hand over cars on a weekend… mind blowing they’re still in business

I’d 100% think twice about dealing with this garage - unfortunately for me its cost me 2 train tickets that I cat get a refund on - however I do have all my evidence to send to the ASA foR false advertising

Bad experience when buying a van from Falkirk branch. Paid my deposit, flew up from Birmingham to collect and the van had a dent in the back door.
I submitted a complaint online and haven’t heard anything back, also tried emailing the salesman I purchased the van from a number of times and haven’t had a reply. I haven’t been sent the service history that I was promised, also found some other damage on the van that wasn’t listed or shown to me.
Prior to purchase and after deposit I’d agreed to have the marks touched up professionally, on rear bumber and this was done with a cheap touch up pen and are still very visible. Overall poor service - made worse by being ignored and zero aftercare!

Very impressed with my experience of doing a part exchange with the folks at Evans Halshaw Vauxhall in Falkrirk.

Sooroosh in particular was fantastic.
A wonderful human, I’m really glad I landed at his desk as a walk in.

He knew right away the perfect car for me from my list of wants and priorities and yet still humoured and fully support my need to extensively consider and look at other options (both with them and other locations). In then end, he was spot on and I ended up buying a slightly lower mileage version of the first car he recommended. And after promising to get a great deal for my car as part of the deal, he definitely delivered.

However, best of all, Sooroosh and his manager fully supported my time consuming needs to test drive multiple cars, and cost up and consider multiple different add-ons and finance options. Always taking the time to fully answer my questions and concerns, not once did I feel pressured by Sooroosh as I meticulously worked through the details and options with him.

I’ve come away with exactly what I wanted and then some, and couldn’t be happier.

Top marks to Evan Halshaw in Falkirk especially Sooroosh, who went the extra mile to get our deal over the line. Very professional and friendly.

Buyer beware.
In August 2025 we ordered a new car from Evans Halshaw, Falkirk. After receiving a call to say the car was ready, we were asked to pay the deposit and arrange insurance. Only when we arrived at the dealership were we told the car had a fault and would not be handed over.

Despite this, they activated the PCP agreement **before the car had been inspected or delivered**, and finance payments began for a vehicle we never received. At no point did the dealership acknowledge this, offer to pause the finance, or explain what support was available while the car remained on their premises.

Over the following weeks, communication was extremely poor. Calls went unanswered, a courtesy car was provided for a single day after two weeks of delay, and we only received a demonstrator after repeatedly demanding a vehicle. There was no clear or proactive communication throughout.

Once the contractual 30-day delivery period had passed, we formally gave written notice (copied to head office) allowing a further 7 days to deliver the car or that the contract was void in line with their own Terms & Conditions. This was ignored.

We then contacted Stellantis directly regarding finance being taken for a car that had never been delivered. Stellantis upheld our complaint very quickly, underlining that the situation itself was clear-cut. They also stated that they had needed to contact the dealership multiple times and escalate internally before receiving a response.

What should have been a straightforward purchase became three months of unnecessary stress. We were previously regular customers, yet the lack of accountability, communication, and basic customer care was appalling.

Great customer service from Sooroosh and the team. They did what they said they would do, when they said they would do it. A very smooth transaction. Many thanks. Simon

Had car in for mot/service other day which it passed but needed new timebelt which was replaced yesterday x price wasnt too bad but paying it over 6 months with bumper,this is my 4th car with Evans Halshaw Vauxhall Falkirk never had any issues with them