Evans Halshaw - Vauxhall Falkirk Reviews 

414
TrustScore 3.5 out of 5

3.5

Laurieston Road, Grangemouth, FK3 8XX Falkirk, GB


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Rated 5 out of 5 stars

What a great experience from beginning to end with Bryan! Quick call back after an online enquiry. Appointment set, nice greeting on arrival, no wait. Bryan knew his stuff, listened to what we wanted,... See more

Company replied

Rated 5 out of 5 stars

Reception staff very friendly and helpful. Full health check carried out which I wasn’t expecting as van was recalled for a timing belt/chain issue. Very impressed with level of service.

Company replied

Rated 5 out of 5 stars

I had my 3rd servicing at Grangemouth branch. Immediately seen to. Option to stay in the lounge area or go to local cafe, which I did. All went top plan. Took 2 hours which they said in advance... See more

Company replied

Rated 5 out of 5 stars

Outstanding help and advice from Bryan McKee with my next Motability car, who went over and above all expectations to help me this week. He literally moved mountains for me to get the car I needed (Va... See more

Company replied


Company details

  1. Car Dealer

Written by the company

About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.

Evans Halshaw

Written by the company

Buy your way
Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
Sell your car
We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
Online booking
Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.

Price Guarantee

Every Day Low Prices

At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.

Contact info

  • Laurieston Road, Grangemouth, FK3 8XX, Falkirk, United Kingdom

  • 01324 673300

3.5

Average

TrustScore 3.5 out of 5

414 reviews

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3.5

All reviews

(414)

5,470 reviews in the last 12 months

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Rated 5 out of 5 stars

Booked my car in for its m o t

Booked my car in for its m o t
Chose to wait for it.
Unfortunately it failed but they were really quick at resolving the issue and retesting. I'm very happy with the service and this is my 2nd mot with them. Only had to been there a couple of hours then I could get on with my day

November 1, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Elizabeth,

Thanks so much for the review!

Our team takes pride in providing excellent customer service.

Take care,
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Booked a service with Evans Halshaw

Booked a service with Evans Halshaw, the process was simple and very straightforward. Usual good service by the staff, the mechanic even explained something I had in my head.

October 30, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello James,

Thank you for your kind review.

We are pleased to hear that you had a positive experience with our service.

We appreciate your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Always gone to Evans Halshaw

Booked my car in for an MOT. It was a straightforward process and was kept informed along the was. They even washed and vacuumed the car. Great job.

October 30, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Marie,

We appreciate your kind words and are glad to hear you had a positive experience.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Was able to complete service in a time…

Was able to complete service in a time frame that suited me, great communication als

October 29, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Lindsay,

Thank you for your feedback.

We are pleased to hear that you were happy with the service you received.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Bought 2 cars from Evan’s Halshaw and…

Bought 2 cars from Evan’s Halshaw and wouldn’t go anywhere else to buy a car or to get any services or Mot’s. Staff are amazing and couldn’t be more helpful, extremely reliable and every Mot & service I’ve had done has been first class. Highly recommend!

October 25, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Keri,

Thank you for your kind words and 5-star rating.

We are thrilled to hear that you have had such positive experiences with us.

We appreciate your loyalty and are proud of our team for providing excellent service.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Bought car from Tommy great service…

Bought car from Tommy great service left same day with the cr.

October 24, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Jane,

We appreciate your feedback and are glad you had a positive experience with Tommy.

We strive to provide our customers with the best possible service.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

That time of year again for car…

That time of year again for car service. Car collected from door, video sent of progress then car brought back. The service Evans Halshaw in Falkirk is first class, highly recommended. Thank you once again guys, keep up the good work.

October 23, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Jan,

Thank you for your kind words and for taking the time to share your positive experience.

We're delighted to hear that you were pleased with our service and that you highly recommend us.

We appreciate your continued support and will strive to maintain the high standards you've come to expect.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car was in for software faults staff…

Car was in for software faults staff were very friendly and it is a great service you get from this garage.

October 22, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Allan,

Thank you for your kind words!

We're happy to hear you had a positive experience with our team.

We appreciate your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Car was in for a service staff all very…

Car was in for a service staff all very pleasant was sent a video of my car being serviced very professionally done keep up the brilliant work Falkirk staff

October 21, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Sharon,

Thank you for your kind words.

We're delighted to hear you had a positive experience and appreciate your feedback.
Evans Halshaw Customer Services

Rated 1 out of 5 stars

2 days after delivery to pay for a vehicle.

Sold my car to Evan’s Halshaw Falkirk branch through Carwow and it was collected 4th October. Told it would take 2 days for payment to be made, so taking the weekend in to account I would be paid by end of play Tuesday.
Tuesday came and went with no payment made, even though Carwow assured me I’d receive payment that evening.
Contacted the branch directly Wednesday and was told they would look in to it.
Thursday I spoke with the manager who only just found an issue with the National Mileage Register and explained that it would be resolved by midnight and a faster payment would be made the next morning.
Faster payment is instant but by 3pm still no payment. When I asked what would happen if the payment didn’t appear that evening he got irate and tried to tell me that he was going “above and beyond” and hung up on me. Surely the basics are that they pay for the vehicle they have had for over a week! No car would leave the forecourt, I’m sure unless payment was made! So why the delay in payment when purchasing a car?
No explanation, no responsibility and certainly no apology from anyone.
Just typical car salesman with their b*ll**it patter!
Promises to call me back with updates which never came. Appalling customer service.
Payment was finally made.
Contacted the company via their website “Contact Us” page. A week later and still no reply.
Avoid this bunch at all costs.

October 11, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Mark,

We understand your frustration with the delay in payment and the lack of communication you experienced.

We apologise that our service did not meet your expectations.

We value your feedback and take it seriously. We will use your experience to improve our processes and ensure that our customers receive timely and accurate information.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great customer service

Great customer service, very satisfied with the job!

October 7, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Steven,

Thank you very much for leaving a 5* review.

We really appreciate it!

Have a great day!
Evans Halshaw Customer Services

Rated 5 out of 5 stars

My car was in for a service

My car was in for a service, lovely staff, Kirsty & louise kept me upto date regarding the service,would highly recommend,lovely ladies.

October 4, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Megan,

Thank you for your kind words.

We're delighted to hear you had a positive experience with Kirsty and Louise and appreciate your feedback.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Good service and friendly support for…

Good service and friendly support for my new car by Bryan

September 30, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Molly,

Thank you for your kind words about Bryan.

We appreciate your feedback.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Daniel our salesman went up and above all expectation to get the right car for us. Our car wouldn't be ready until we came back from 4 weeks in Australia and gave us a courtesy car to try out before we headed on on holiday. The day we arrived back he came to our house to deliver the car himself.

August 31, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Robert,

We are thrilled to hear about your positive experience!

It's wonderful to know that you were so impressed with the service you received.

We are proud of Daniel being part of our team and their dedication to providing exceptional customer service.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Great experience

Great experience

September 20, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi Chloe,

Thanks for the great rating!

We are always happy to help.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Salesman Stephen at Falkirk showroom…

Salesman Stephen at Falkirk showroom couldn't do enough for me, would recommend to anyone looking for a new car. thanks again

September 22, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hi,

We're thrilled to hear about your positive experience with Stephen.

His dedication to providing excellent customer service is truly appreciated.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Fantastic Service

I bought my car from this store a few years ago and have continued to bring it back with any queries, services etc. This is because I feel very comfortable speaking with staff and have confidence that my car is getting the best service.
Stephens professionalism, knowledge and fantastic customer care is one of the best car salesman experience I've had. Thank you!

August 31, 2024
Unprompted review
Evans Halshaw - Vauxhall Falkirk logo

Reply from Evans Halshaw - Vauxhall Falkirk

Hi,

Thank you for taking the time to share your positive experience.

We're delighted to hear that you've been a loyal customer and appreciate your kind words about Stephen.

We're proud to have a team that provides excellent customer service and expertise.
Evans Halshaw Customer Services

Rated 5 out of 5 stars

Went to Falkirk garage was allowed to…

Went to Falkirk garage was allowed to look around the cars, sales team not pushy ended up buying Kia Ceed on finance with tyre and alloy protection which I have never been offered before.

September 19, 2024
Unprompted review
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Reply from Evans Halshaw - Vauxhall Falkirk

Hello Malcolm,

We appreciate you taking the time to share your positive experience.

We're glad you found our sales team helpful and that you were able to find the perfect car for you.

Evans Halshaw Customer Services

Rated 5 out of 5 stars

Daniel was lovely, knowledgeable and friendly.

I was speaking Daniel about a used car. He was very knowledgeable about the car and very pleasant to speak to.

September 16, 2024
Unprompted review
Evans Halshaw - Vauxhall Falkirk logo

Reply from Evans Halshaw - Vauxhall Falkirk

Hi,

We're so glad you had a positive experience with Daniel.

We appreciate your kind words about his knowledge and pleasant demeanor.
Evans Halshaw Customer Services

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