Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more
Company replied
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Arnold Mupakasa was professional, friendly, and knowledgeable about the car I was interested in. Arnold was patient and explained each step and product clearly. We unfortunately weren't able to comple... See more
Company replied
Always a pleasure using Evans Halshaw Middlesborough for my car servicing. Angela Gardner always goes above and beyond in getting my car booked in at a date and time that suits me. I do a lot of miles... See more
Company replied
Horrendous service would defiently not recommend to anyone to use the garage. Advised that fault would be fixed with no cost, total lack of transparency from staff who kept changing the story trying... See more
Company replied
I would just like to thank the staff who carried out my annual car service and it's first MOT. I was well informed. The staff on the reception desk are always courteous friendly and knowledgeable an... See more
Company replied
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
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Every Day Low Prices
Cambridge Road, Cargo Fleet, TS3 8AG, Middlesbrough, United Kingdom
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Always a pleasure using Evans Halshaw Middlesborough for my car servicing. Angela Gardner always goes above and beyond in getting my car booked in at a date and time that suits me. I do a lot of miles so sometimes have 2 services a year. Angela always gets my car out of the workshop promptly and it’s always CLEAN which is more than most dealers do….

Reply from Evans Halshaw - Vauxhall Middlesbrough
Brilliant job as always on my car MOT and service, thankyou !

Reply from Evans Halshaw - Vauxhall Middlesbrough

Reply from Evans Halshaw - Vauxhall Middlesbrough
Horrendous service would defiently not recommend to anyone to use the garage.
Advised that fault would be fixed with no cost, total lack of transparency from staff who kept changing the story trying to get us to pay for repair. Finally got sorted after them having the car sat their for 13 days. Appalling

Reply from Evans Halshaw - Vauxhall Middlesbrough
The staff very professional and polite explained what they did on the service and I received a short video of what they did.

Reply from Evans Halshaw - Vauxhall Middlesbrough
Fantastic efficient and friendly staff ! Especially Richard and my car looked and smelt amazing thank you! Oh and the complimentary coffee was gorgeous

Reply from Evans Halshaw - Vauxhall Middlesbrough
Not Richard’s fault at all and he helped the best he could but total miss communication at sale on what’s included in guarantee and no booklet given upon sale.
Was not impressed I had to pay nearly £280 on my car when I only got in febuary and the issues it had are totally out of my control.
Quite disappointed really.
Abbie

Reply from Evans Halshaw - Vauxhall Middlesbrough
Staff always helpfull, standard of work on car, always first class, a nice touch to have car returned having had a nice cleanup.

Reply from Evans Halshaw - Vauxhall Middlesbrough

Reply from Evans Halshaw - Vauxhall Middlesbrough
Lack of communication to waiting customers about the situation of their car undergoing services.
Why is there additional payments to be made, when you agree to a service agreement plan DD monthly payments.

Reply from Evans Halshaw - Vauxhall Middlesbrough

Reply from Evans Halshaw - Vauxhall Middlesbrough
Always friendly and positive (thank you, Angela Gardner!) when I arrive, and efficient and informative as work is being done on my car.

Reply from Evans Halshaw - Vauxhall Middlesbrough
staff were very polite and let me know what was going on and very helpful

Reply from Evans Halshaw - Vauxhall Middlesbrough
Angela, the Senior Service Team Member, was absolutely amazing. Her level of Customer Service was extremely high. Angela was very efficient in her role.

Reply from Evans Halshaw - Vauxhall Middlesbrough
Extremely poor customer services, not kept updated despite reassurances, phone calls not returned would not recommend

Reply from Evans Halshaw - Vauxhall Middlesbrough
Super fast service and Angela is very helpful through everything

Reply from Evans Halshaw - Vauxhall Middlesbrough
- Excellent customer service
- Complementary car wash after service

Reply from Evans Halshaw - Vauxhall Middlesbrough

Reply from Evans Halshaw - Vauxhall Middlesbrough
Appointment ran to time, I was advised of progress throughout and staff were welcoming and respectful.

Reply from Evans Halshaw - Vauxhall Middlesbrough
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