Picked up a lovely looking car a couple of weeks ago. Runs fine, customer service ok whilst at the garage. Afterwards not so great. Got car home to realise how dirty it actually was. Personal b... See more
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See what reviewers are saying
Attended Evans Halshaw in Sunderland to purchase a new car. We were assisted by James Richardson, a lovely professional, welcoming and hassle free experience. We exchanged our car and collected our n... See more
Company replied
I had an excellent experience with Evans Halshaw from start to finish. perry was very professional, friendly, and knowledgeable, and he made the whole car-buying process smooth and stress-free. He too... See more
Company replied
I'm really pleased with my experience at Evans Halshaw Renault and Dacia Sunderland. James and Lauren provided exceptional customer service; they were very helpful and informative.
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Riverside Road, SR5 3JG, Sunderland, United Kingdom
- 0191 549 9762
3.5
Average
8 reviews
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Picked up a lovely looking car a couple…
Picked up a lovely looking car a couple of weeks ago. Runs fine, customer service ok whilst at the garage.
Afterwards not so great.
Got car home to realise how dirty it actually was. Personal belongings found inside from previous owner. Seats and all trims hadn’t been cleaned.
Contacted Evan’s halshaw by email. No response.
Make sure you check throughly inside your car before taking it away is my advice.
July 11, 2026
Unprompted review
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hello, Denise
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
We understand that a three-star rating can indicate a neutral experience, and we're committed to improving. To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at help@evanshalshaw.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Evans Halshaw Brand Customer Services
Terrible Customer service
When you buy a car someone is always calling you happy to help but when you have a complaint about finding the car had some previous accident damage not repaired to industry standards botched up!!! they offer to buy the car back, tried calling to accept the offer never get a call back when you call the Sunderland service number it constantly rings, raised a complaint through the website and after a week still no call, live chatted an agent today someone will call you still waiting what do you have to do absolutely appalling customer service what was supposed to my sons 1st experience of buying a car had been terrible can someone call us
July 4, 2026
Unprompted review
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hi Mark,
Thanks for leaving us this feedback.
Please accept my apologies for the lack of communication you have received from the dealership, I will ensure that this is addressed internally.
Thank you,
Evans Halshaw Brand Customer Services
Fantastic experience at the Sunderland…
Fantastic experience at the Sunderland Evans Halshaw. Perrie has exceptional customer service, amazing communication. What a lovely guy! Thank you Perrie!
March 4, 2026
Unprompted review
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hello Helen,
Perrie will appreciate you leaving this a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
I had an excellent experience with…
I had an excellent experience with Evans Halshaw from start to finish. perry was very professional, friendly, and knowledgeable, and he made the whole car-buying process smooth and stress-free. He took the time to explain all the options clearly and answered all my questions without any pressure. The vehicle was prepared to a high standard and delivered exactly as promised. I really appreciated the great customer service and would highly recommend Evans Halshaw to anyone looking for a reliable dealership. I would definitely return in the future 🚗⭐
February 19, 2026
Unprompted review
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hi Kimberley,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Perry at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Evans Halshaw in Sunderland to…
Attended Evans Halshaw in Sunderland to purchase a new car. We were assisted by James Richardson, a lovely professional, welcoming and hassle free experience. We exchanged our car and collected our new one within two days. We will definitely be back in the future..
Thank you, Allison
August 23, 2025
Unprompted review
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hello Allison,
We're happy to hear that you had a lovely, professional, and hassle-free experience purchasing your new car.
We appreciate your kind words about James and are so glad we could help you.
We look forward to seeing you again in the future.
Evans Halshaw Customer Services
I'm really pleased with my experience…
I'm really pleased with my experience at Evans Halshaw Renault and Dacia Sunderland. James and Lauren provided exceptional customer service; they were very helpful and informative.
July 1, 2025
Unprompted review
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hi Charlie,
We're really happy to hear about the exceptional service you received.
It's great to know that James and Lauren were so helpful and informative.
Thank you for your positive feedback!
Evans Halshaw Customer Services
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hi Bob,
We strive to provide a smooth and efficient experience for all our customers.
Evans Halshaw Customer Services
Made an appointment on line to sell my…
Made an appointment on line to sell my car and when I arrived I was told by the lady that she could not do the appointment because she was on annual leave. I found this strange because she was stood in front of me and obviously at work she then told me to come back tomorrow obviously could not be bothered safe to say I will not be returning waste of time and money traveling to them avoid these jokers.
November 2, 2024
Unprompted review
Reply from Evans Halshaw - Vehicle Preparation Centre Sunderland
Hello Tony,
We sincerely apologise for the inconvenience you experienced during your visit.
It's frustrating when appointments are missed, and we understand your disappointment.
We will investigate this matter further to ensure that such incidents are avoided in the future.
Thank you for bringing this to our attention.
Evans Halshaw Customer Services
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