Eventim Reviews 102,567

Got tickets for foo fighters on pre-sale.

Smooth transaction, quick process, kept me updated on when the sale was due to begin, all in all easier to deal with than ticketmaster.

War alles super easy! Recommended 👍🏻

No digital ticket, the default is also to send through post - just to trick people into paying more.

They sent me 10 EUR coupon, which does not work. So I spent time choosing which concert to go just for nothing.

Overall as ticketing platform they are better than some others (eg TM). Usually no problems with ordering, mobile tickets available for most of events which is nice.

The stupid thing goes when you buy smth from fansale. Instead of just invalidate old ticket and issue you a new one, they force seller to send original ticket via paper mail. So annoying.

Absolute S show, event sold out, cool never mind, you can join waiting list to be notified, joined list, their stupid app, setup mail, notifications everything. Just to randomly find out that they are already selling returned tickets. Without single notification, without any order, nothing. Just refresh their page and maybe there will be something, oh but don't do it too much because they will block you. So they are incapable to notify you, incapable of using their waiting list you subscribe to, incapable to dynamically refresh the page when there is new ticket so you can just click on it, but happily block you from accessing the page because youre spamming their server.... joke

Updating my review as I got my money back. I originally thought I was purchasing tickets to a concert from Eventim, turns out they redirected me from their own website to their partner FanSale. I had no idea of this and was scammed of €150.. Got little response from FanSale & Eventim (who simply forwarded my mail onto them..) Couldn't believe in 2025 that big ticket companies like Eventim use partners like FanSale to get away with scamming people?

In the announcement, they had a different address from where the band actually performed.

I had to investigate further to find out the real location and take an extra taxi.

Concert cancelled the day before it should have gone ahead.

Eventim charge to return the tickets and take a massive chunk of the refund for themselves event hough in germany they legally can't. They stole 30€ per ticket in cancellation fees (cancellation was their end)

The tickets were exactly where we wanted them in the Stadium and the service was friendly and professional.

Webpage easy to navigate.
Payment process fast and safe.

we bought two tickets and when we arrived there was such a long line and we couldn’t get in so we wasted our money

The booking process was easy and also the presale was easily accessible.

The long waiting time on the phone to be connected to a live person for assistance was extremely agonising.

Simple, objective, clear and easy process to identify places, seats and make the reservation and purchase.
Delivery at Brazil in a short term.

Many rules were not advertised (or not visible enough) while buying the ticket:
- no bike parking allowed on the premises
- no big backpack allowed
- need for ID to enter the building even if you have a valid ticket!
- ridiculously strict security (no stickers allowed! Water bottles needed to be opened one by one etc)
- no access to bathroom after entering the building (had to wait until the first room is opened+first film is finished).
I understand there are security rules due to threats, but I would expect to read about it before buying the ticket, not at the event location.

Terrible. Just terrible. If you buy a ticket for a show in Germany, it's always Eventim. They seem to have a monopoly for concert tickets.
If I buy a ticket for let's say 25 euro, I have to pay 15 euro delivery costs, because they don't want to send tickets via e-mail. So I pay double the amount, just to get it delivered.
If you can't make it to the show, they say "oh that's too bad". But you CAN'T sell your tickets anywhere. Unless on their own platform, but that is only if you live in Germany.
Last but not least. In June a show I wanted to go to got cancelled. They DIDN'T refund anything! I could only get the refund if I sent them the ticket back! So I would have to pay 15 euro once again just to get a refund for the ticket.
Eventim is a rip off. And I refuse to buy concert tickets from them everything. I have told this to quite a few artists, and I also notice that more and more artists seem to boycot Eventim. Never again!

Dear Eventim Team,
I hope you are doing well.
I recently booked a ticket for Rishab Sharma – Sitar for Mental Health. While purchasing, there seemed to be a glitch on the website — the process happened twice, and although I applied the student discount code SMH20, it showed the discount but did not apply it in the final payment.
After completing the transaction, I noticed that I was charged €57.75, which appears to be the full amount. As a student, this is quite a significant expense for me, and I kindly request your assistance in applying the 20% student discount or refunding the difference.
Please let me know if you need any details such as the booking reference number or proof of payment — I will be happy to provide them.
Thank you very much for your understanding and support. I truly appreciate your help in resolving this issue.
Warm regards,
Mehul Chelwat

The phone glitched and I ended up buying the tickets twice. Therefore, I am frustrated with your app.

it so SO much easier to use e-tickets like almost all other events in the world! send tickets by mail?
so sorry, that is waaay in the past