Eventim Reviews 102,568

Sometimes I feel that the second one is more important, since in some super expected concerts one lag can cause missing out the change to buy a ticket. In this time of massive sell out, they managed to keep stability, without disrupts.Besides, no speculations, fair price from organizators like it should. Thanks to them, managed to snatch tickets for Eminem

I’m very disappointed with my experience with Eventim.de. I purchased premium tickets for Benson Boone’s concert in Köln and paid an extra €34.90 for delivery, as the event was advertised with FanTickets on Eventim’s website and in their ticket alarm email. Instead, I received plain tickets, and customer service later told me FanTickets weren’t available for my category — something that was never highlihted to have changed as opposed to the initial advertising. Despite multiple emails and proof of the misleading promotion, my request was dismissed with generic replies, without addressing the actual issue or offering any goodwill solution — not even a refund for the unnecessary delivery charge. Very poor transparency and customer service for such a well-known company.

Tickets were issued via post. No digital tickets! When I could not attend the gig I had to use their selling platform - FanSale.de in order to sell teh tickets you need a German address. I posted tickets to a German address, added them to their selling platform, only for the sale to cancel after 24 hours, as the gig was less than 5 days away! There were FORTY people on Ticketswap looking for tickets but mine remain unsold because of the horrendous way they issue and resell tickets and make it impossible to sell via another outlet. REALLY really annoying and a total waste of nearly 200 euro. Customer service unhelpful. Never again. My advice, use a more reputable company like Ticket Master.

I have no mobile phone and need therefore a pdf ticket. Please forward it to me immediately.
I have paid 57 Euro for Mozart requiem concert 12.10.25 in Philharmonie Kammermusiksaal.
Order number 794547816

It was quick and easy to buy.

Eventim will not refund you a CANCELLED event if you don’t send back the PHYSICAL ticket. (Yes a real physical ticket, that cost 6€ shipping to you). So if you lose your ticket or throw it away since the concert is cancelled. Bye bye no refund. I hope Ticketmaster eats this company.

Very good, love this website, i always buy my concert ticket from here

You get forced to download the app and create an account to get your tickets that you paid for. This should be illegal and is insanely shitty business practices and also incredibly annoying. Use another sales channel if you can.

Thank you! Always use your service! You're way better then ticketmaster!

Concert was cancelled and the refund form doesn't work. I've tried 4 different things and still haven't gotten a refund.

It is not satisfactory that you discriminate against buyers by offering only an app that works for a limited circle of buyers to receive tickets .As suggested I was trying to download EVENTIM app , but unfortunately I get message "your device is not compatible with this version".

My tickets never delivered and I can’t contact absolutely anybody

The platform is not friendly with new people when purchasing tickets. It didn't allow me to choose the desired seats and I ended up buying something very different. Also, when I called the customer service number, no one answered, I felt like I lost my money and no one answered.

I just wanted to thank you for the way you handled my request regarding the tickets. Your communication was clear, quick, and very friendly, and you resolved my problem perfectly.

As a Dutchie with limited remembrance of his German lessons (long time ago), the experience and functionality of the website was almost perfect. I ordered tickets for Radiohead in Berlin and this was by far the best modern ticket purchase experience I ever had. Ajax can learn something from this... Well done!

Everything was clear communicated before and everything worked as expected. Much better than Oasis presale with Ticketmaster.