Everyone Active - Chesham Leisure Centre Reviews 16

TrustScore 4 out of 5

4.0

White Hill, HP5 1BB Chesham, Chilterns, GB


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Rated 1 out of 5 stars

Awful childrens / toddler swimming lessons. Cramming far too many into a tiny pool, it's absolute chaos. Then when asked to move class because there are too many they want you to continue paying even... See more

Company replied

Rated 5 out of 5 stars

So pleased with the service I’ve received, it’s been an absolute pleasure dealing with Abigail Ching. Highly recommended this gym and its staff

Rated 5 out of 5 stars

I’ve been coming here for coming up to a year now and have used the gym, classes and many personal training sessions and couldn’t recommend highly enough! My PT is Melanie who brings so much knowledge... See more

Company replied

Rated 1 out of 5 stars

Dirty gym and studio - floor in the studio was sticky and dusty, gym had mud everywhere likely from all the kids that were using it when I visited.

Company replied


Company details

  1. Leisure Centre

Written by the company

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Contact info

  • White Hill, HP5 1BB, Chesham, Chilterns, United Kingdom

  • 01494 791779

4.0

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very grateful!

I’ve been coming here for coming up to a year now and have used the gym, classes and many personal training sessions and couldn’t recommend highly enough! My PT is Melanie who brings so much knowledge and care to our sessions, tailoring my workouts to past injuries and present goals - she’s amazing! Very grateful we have such great staff and facilities locally.

August 29, 2025
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Hi Collette,

Thank you for your wonderful feedback. It’s great to hear how much you’ve enjoyed the gym, classes and PT sessions over the past year.

We’re especially pleased your sessions with Melanie have been so positive and tailored to your needs, we’ll be sure to share your kind words with her.

We’re very proud of our team and facilities, and it’s lovely to know you feel the same. We really appreciate your recommendation and look forward to supporting you on your fitness journey.

Enjoy the rest of the weekend.

Rated 5 out of 5 stars

Never thought going to the gym would be…

Never thought going to the gym would be for me but now I really love it. Prama with Mel is always a great experience. I’m fitter than I’ve been for a long time. I really appreciate the time Mel takes to explain and demonstrate each station and the fact that she is always watching out for posture and form. It’s hard work but in the group, we have a laugh which makes it seem easier. Mel is one of the most professional gym instructors I have come across. As long as she works there I will continue with her classes.

August 18, 2025
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Hello Deb,

Thank you for sharing your experience. It’s fantastic to hear how much you’re enjoying your fitness journey and that Prama with Mel has made such a positive difference.

We’ll be sure to pass on your kind words, as Mel will be delighted to know her support, guidance and professionalism are so valued. It’s great that the sessions are both effective and fun, and we look forward to welcoming you to many more classes.

Have a superb week.

Rated 5 out of 5 stars

Everyone welcome

Overall very kind, polite and professional attitude, easy to talk to and made me feel at ease.

July 7, 2025
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Hi Chris,

Thank you for your lovely feedback, we're so pleased to hear that you felt comfortable and well looked after.

Our team always aims to provide a kind, professional, and welcoming experience, we’re glad it made a difference for you.

Have a great week.

Rated 5 out of 5 stars

clean place

clean place, good facilities , nice helpful staff

May 13, 2025
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Hello Sebastian,

Thanks for sharing your experience and writing the review, it's great to read that you find the site clean and that the colleagues are nice and helpful.

Have a lovely weekend.

Rated 1 out of 5 stars

Awful childrens / toddler swimming…

Awful childrens / toddler swimming lessons. Cramming far too many into a tiny pool, it's absolute chaos. Then when asked to move class because there are too many they want you to continue paying even though they admit they are over subscribed. Horrible experience. (facilities also so dated)

April 26, 2025
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Hello Phil,

Thank you so much for your review of the swim lessons at Chesham, we are sorry that this was your experience and have passed this on to the relevant manager at site to look into further for you.

Have a great week.

Rated 1 out of 5 stars

Dirty gym and studio

Dirty gym and studio - floor in the studio was sticky and dusty, gym had mud everywhere likely from all the kids that were using it when I visited.

February 6, 2025
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

HI Brian,

We are sorry that your experience at Chesham gym seems to not have been as great as it should have been.

Thank you for bringing these issues to our attention, we will pass this on to the relevant manager at site who can look into this further.

Rated 4 out of 5 stars

Overall its a good gym

Gym is excellent and well equipt and kept nice and cool in the summer would be better if the staff kept the tissue didpensers full so people could wipe there sweat of the machines other than that issue the gyms excellent

August 6, 2023
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

We appreciate you reaching out to us and letting us know about the tissue dispensers. We will definitely make sure your feedback reaches the right people. It brings us joy to hear that you are enjoying your experience at the gym. Creating a comfortable atmosphere for you and all our gym members is a top priority for us so thank you.

Rated 4 out of 5 stars

nice centre would have given it 5 stars…

Nice centre friendly staff would have given it 5 stars only for the cost of badmington court £18.00+ per hour

June 28, 2023
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Thank you for your time in providing your input regarding court costs. We would like to recommend contacting the reception area to enquire about the availability of a residents card provided by the council. This card may help in covering the expenses related to court rentals. We greatly appreciate the feedback you have provided and sincerely value the positive comments you have expressed about our team.

Rated 5 out of 5 stars

I regularly go to Pilates classes run…

I regularly go to Pilates classes run by Mireille- at Chesham & Berkhampsted.I can honestly say she keeps my body working and is always friendly, positive and informative if I have any queries.
I also use the gym at Chesham which is always clean and the equipment is in good condition.

May 27, 2023
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Thank you so much for taking the time to feedback and for your kind words about our staff I have made sure to pass on your compliments and we hope you continue to enjoy attending the classes and the gym.

Rated 1 out of 5 stars

Chesham gym

I’m a member of everyone active and try to go to the gym twice a week after school with my 12 year old son. However, it’s often hard to go as my son has to book a 10 slot only 11-16 slot where the gym is supposedly supervised every day between 4pm and 6pm. We don’t need this supervision as he is with me but it’s the only way we can go and it’s the only time we prefer.
More often than not looking around the gym I hardly ever see supervisors, however as I’m with my son it wasn’t my issue. On Tuesday I felt as if there were more than the allotted 10 children in the gym. There was one boy using equipment with his socks on and his school shoes beside him. At least 3 boys in a group jumped over the barrier without tapping in.
We had nearly finished and were just going to do a few reps on the weights. I approached a machine and sat down and immediately a young boy said it was his. I replied that if he wasn’t on it, it wasn’t his to use. He continued to tell me to get off and that he had been resting! In my eyes resting is sitting on the equipment and having a small break not standing up chatting to friends. I refused to get up and he started to become quite threatening standing next to me with other friends beginning to come over towards the machine also. He told me to ‘calm down love’ which I responded don’t love me I’m old enough to be your grandmother. His response was ‘then if you’re that old why are you at the gym?’ I was absolutely disgusted. If there had been supervision at this allotted time this would not have happened. I was livid. By the time a member of staff did come in and try and sort it out I was so angry. I told him about boys jumping over the barrier and that it looked as if there were more than 10 children in the gym. He got defensive about this and said this couldn’t happen. I told him to prove it and check the supposed 10 children. He said he couldn’t. I walked out so angry and upset with the situation. I tried to contact everyone active but the only way is through a contact us on the website. I didn’t want to speak to the manager of Chesham as in all the time I have been there I’ve never seen her and it was her I wanted to complain about as it’s obviously their management that has a mainly unsupervised gym! This surely is against their insurance policy? The whole experience has left me feeling disgusted. It is now Friday and everyone active have still not contacted me!

February 7, 2023
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Thank you for taking the time to bring this to our attention. I am sorry to hear that you had such an uncomfortable and negative experience in the gym when you were just trying to spend time with your son. Thank you for providing the details for us. I have passed this onto the appropriate parties and requested further information from you to best resolve the situation.

Rated 5 out of 5 stars

Friendly gym with helpful staff

Friendly gym with helpful staff, good range of classes.

February 3, 2023
Unprompted review
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Reply from Everyone Active - Chesham Leisure Centre

Thank you for taking the time to feedback. Your kind words about our staff are appreciated and we are glad you enjoy our classes.

Rated 5 out of 5 stars

I really like this leisure center

I really like this leisure center, the equipment is good, a bit of everything you'd want to do. And if you don't fancy the gym one day, you can do classes or go swimming, all included in the price. The gym is clean and the staff are helpful. Plus you can go to any other location in the country that has the same or lower price, so really convenient.

December 3, 2022
Unprompted review
Rated 4 out of 5 stars

Just wondering when the maintenance…

Just wondering when the maintenance team are going to rectify the problem with the steps/handle holds on the north side of the pool? It's really inconvenient having to move over to the south side of the shallow end of the pool to use the steps.

April 26, 2022
Unprompted review
Rated 4 out of 5 stars

Overall very good>

Overall very good experiences in both the Gym and Swimming Pool but more attention could be given to those swimmers not adhering to swimming lane etiquette, as they cause problems to other vulnerable swimmers.

March 24, 2022
Unprompted review

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