First time swimming for years and first adult swimming lesson. Instructor, Hannah, was very good, keen to know what i felt comfortable with. She was very encouraging. Had a great first lesson and real... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff here are very helpful and go out of their way to make sure that you are happy with the facilities. They offer assistance just in case you need help. The pool temperature is great. The Gym f... See more
Company replied
Fanshawe pool ware have taken my deposit two weeks ago of £35 but still it’s saying I’m not a member spoke to manager several times emailed press office message admin team 10 times still no response... See more
Company replied
Kirkby Leisure centre is fabulous. I really enjoyed my Aqua Aerobic class as I am a little challenged with my fitness levels and this class was brilliant for me. I thought I couldn’t book until 5 days... See more
Company replied
Company details
Written by the company
We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.
Contact info
Park Road, SG12 0DP, Ware, Herts, United Kingdom
- 01920 466967
3.8
Great
6 reviews
Replied to 33% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time swimming for years and first…
First time swimming for years and first adult swimming lesson. Instructor, Hannah, was very good, keen to know what i felt comfortable with. She was very encouraging. Had a great first lesson and really enjoyed it.
September 10, 2024
Unprompted review
Reply from Everyone Active - Fanshawe Pool and Gym
Hi Sandra,
Thank for the amazing 5 stars and for the instructor feedback. We will pass this on to the relevant team at Fanshawe to ensure Hannah hears what a great job she did.
Enjoy the rest of your week.
Fanshawe pool ware have taken my…
Fanshawe pool ware have taken my deposit two weeks ago of £35 but still it’s saying I’m not a member spoke to manager several times emailed press office message admin team 10 times still no response everyone active please sort
September 3, 2023
Unprompted review
Reply from Everyone Active - Fanshawe Pool and Gym
I apologise for the inconvenience caused by the issue with your account. It might be helpful to check with reception to see if there is any chance of having a duplicate account, which could be the reason for displaying the incorrect membership status. Rest assured, we have already escalated this matter to the appropriate parties for further investigation.
The pool was very good and not many…
The pool was very good and not many people in there so won’t crowded.
July 27, 2023
Unprompted review
Reply from Everyone Active - Fanshawe Pool and Gym
We're so glad you had a great time swimming. We look forward to seeing you again soon. Thank you
Great pool and parking is so easy.
May 10, 2023
Unprompted review
Reply from Everyone Active - Fanshawe Pool and Gym
That is great to hear. We hope you continue to enjoy swimming with us and appreciate you taking the time to feedback.
The staff and facilities are great
The staff here are very helpful and go out of their way to make sure that you are happy with the facilities. They offer assistance just in case you need help.
The pool temperature is great. The Gym facility has a good choice of equipment. I have now used both the pool and Gym twice and seen different staff on both occasions and they are all very helpful and nice.
March 12, 2023
Unprompted review
Reply from Everyone Active - Fanshawe Pool and Gym
Thank you for taking the time to feedback. Your kind words about our staff are appreciated. We are glad you enjoy the facilities and hope to continue to support you as you enjoy your time at Fanshawe.
Fabulous new Kirkby Leisure Centre
Kirkby Leisure centre is fabulous. I really enjoyed my Aqua Aerobic class as I am a little challenged with my fitness levels and this class was brilliant for me. I thought I couldn’t book until 5 days before the next class but there is already 30 on the waiting list this morning for a class on 20 Sept! Please try and arrange more Aqua Aerobic classes at Kirkby. The instructor was great by the way.
September 13, 2022
Unprompted review
Reply from Everyone Active - Fanshawe Pool and Gym
Thank you for your lovely review. It's great to hear you are enjoying the centre and the Aqua classes. Please don't hesitate to contact reception to clarify how far in advance you can book, as there are multiple options, to maximise the opportunity to get a space. Your request has been passed onto the appropriate parties for you
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.