Everyone Active - Porchester Centre Reviews 56

TrustScore 4 out of 5

3.8

Queensway, W2 5HS Bayswater, London, GB


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Rated 5 out of 5 stars

I recently signed up to Everyone Active Membership and so far so good. Good location. The venue is a pleasant environment to visit, the building has some character from original features p... See more

Rated 1 out of 5 stars

Everyone Active gym (Porchester Centre, London). Gym-in-central-London. 21st. century. Yet, I have not been able to do my whole weights programme for 2 months. Yes. TWO months. Leg curl machine or... See more

Rated 1 out of 5 stars

Porchester Leisure Centre is getting worse. (Pity) The mess continues at Porchester Leisure Centre The weekend is a day off for almost everyone but the manager at Porchester doesn't think thi... See more

Company replied

Rated 5 out of 5 stars

A visit to Porchester Spa feels slightly surreal at first, but it quickly reveals itself as a genuinely restorative place to unwind. There’s an excellent range of heated spaces to choose from: a la... See more


Company details

  1. Leisure Centre

Written by the company

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Contact info

  • Queensway, W2 5HS, Bayswater, London, United Kingdom

  • 020 7221 6118

3.8

Great

TrustScore 4 out of 5

56 reviews

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Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great Experience at Everyone Active, Porchester Centre

I recently signed up to Everyone Active Membership and so far so good.

Good location. The venue is a pleasant environment to visit, the building has some character from original features preserved, which are well-balanced with modern facilities. A good range of fitness classes, polite and welcoming staff.

I feel comfortable going to this centre. It’s inviting and doesn’t have a community centre feel but more of a private members club vibe, which I like. It has class.

I love that it has a female only gym, and a decent temporary gym set up while the new gym area is under construction. Lots to look forward to when it finished and open to members in May (2026).

The Everyone Active app is user friendly and the induction was satisfactory.

I would definitely recommend, but only to quality people who would maintain the calibre of the Porchester Centre experience.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great beautiful Porcester Spa. Highly recommend!

A visit to Porchester Spa feels slightly surreal at first, but it quickly reveals itself as a genuinely restorative place to unwind. There’s an excellent range of heated spaces to choose from: a large sauna, a large steam room, a smaller steam room and three generously sized hot rooms, plus a bracing cold plunge pool. Wonderful art deco space. A near-lost treasure of London.
I loved the heritage elements to the place- original elements/signs, fixtures and fittings. And the authentic glazed tiles.
Steam room system works exceptionally well, and the steam smells v v clean. Sauna is good and hot. The three hot rooms: caldariun, laconium, and tepidarium all very relaxing spaces.
The spa is men-only on Mondays, Wednesdays and Saturdays — I visited last Saturday again. While the building retains many of its original features and shows its old heritage in places, it remains full of character. The showers are lock-free (complete with polite “please knock” signs), and there’s often a chatty group occupying the smaller steam room. Crucially, the spa is well staffed, calm and geared towards complete relaxation. Clothing is optional, and the focus is firmly on rest and wellbeing. Friendly atmosphere, men of all ages and backgrounds around. All in all, it’s a distinctive and deeply relaxing experience — and one I’d happily recommend.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I just love Porchester Baths

I just love Porchester Baths, have been going there for decades but had a gap, now so good to be back.
It is such a great asset for London as an affordable tool for our health.
Not to mention the stunning architecture of the interiors, there is nowhere quite like it.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

I just paid a year in full and was…

recently paid for a full year’s membership and was looking forward to using the spa and pool facilities. Unfortunately, I experienced an incident today that was both distressing and disappointing.
After showering and prior to a scheduled massage, I attempted to use the pool and was informed by a staff member that access was not permitted without a white ticket. As I had already showered, I did not wish to return to reception and walk through the facility wet. Despite this, the staff member refused me access for the remainder of the day and handled the matter in a confrontational and public manner, causing unnecessary embarrassment.

I later learned from another guest that she was able to access the pool without being asked for a ticket, which raised concerns about inconsistency. Although the staff member stated that he was a manager, his conduct was unprofessional and degrading. As a result of this experience, I now feel uncomfortable returning, which is extremely disappointing given my recent commitment to a full-year membership

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great gym! Thank you!

The gym is clean and modern, the staff are professional and helpful and the fitness instructors always go above and beyond! I didn’t expect this place to be so good! Thank you for two great years of fitness classes! (HIIT, body combat and body pump!); also some very relaxing swimming sessions!

December 6, 2025
Unprompted review
Rated 1 out of 5 stars

Everyone Active gym (Porchester Centre

Everyone Active gym (Porchester Centre, London).

Gym-in-central-London. 21st. century. Yet, I have not been able to do my whole weights programme for 2 months. Yes. TWO months. Leg curl machine or leg extension machines out of order since the 3rd of August 2025. That’s doesn’t meet the standards of my ULTIMATE + membership. It’s pure inefficiency. I’ve filmed in remote locations of this Planet where repairs are done quicker than that. I’ve—and other customers—complained so many times; maybe I should ask Santa all I want for Xmas is a fully working gym because gym management do nothing about it.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone Active

A descent leisure centre, I only use the gym, spa and swimming pool.
Kept clean all the time however, can get very busy.
Highly recommended if you live locally

November 1, 2024
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hi Fahd,

Thanks for sharing your experience of the gym, spa and pool at Porchester.

It's great to read that the site is kept clean even though as you say it does get busy at times.

Thanks for the recommendation and we hope you have a lovely weekend.

Rated 4 out of 5 stars

Therapeutic Spa benefits

Porchester Spa,
The best relaxing Spa day London has to offer.
You would be amazed of the many healing benifits to be gained in the most pleasurable way.
A goldmine of body awareness healing to be discovered.
Nerve damage and inflammation are conditions i have treated at the Spa with excellent results.
The experience is so affordable.
Thank you for making these facilities available.

April 22, 2025
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hi Carol,

Well thank you so much for your wonderful review and for sharing your experience at Porchester Spa.

It's absolutely wonderful to read that you have had excellent result for your conditions and that you also find it affordable.

We will pass this back to the relevant manager at site - have a lovely week.

Rated 4 out of 5 stars

Love this local gym and pool

Love this local gym and pool, the staff are very obliging and and facilities are good.

April 22, 2025
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hello Darthanya,

We love the fact that you love the gym and pool at Porchester - thank you so much for sharing.

We hope you have a lovely weekend.

Rated 5 out of 5 stars

Beautiful Gym & The Staff Are Awesome &…

Beautiful Gym & The Staff Are Awesome & Thoughtful Enjoyed My 2 Years & Still Going Strong Many Thanks Also To The Gym Instructor's A+

April 17, 2025
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hi Brenda,

Thank you so much for your lovely words! We're thrilled you've enjoyed your two years with us and are still going strong. Our team truly appreciates your support—especially our instructors! 💪😊

Have a great week ahead.

Rated 5 out of 5 stars

Kudos to Noelia for her efficiency &…

Kudos to Noelia for her efficiency & dedication

February 17, 2025
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hello Maryam,

Thanks for the special mention of Noelia, and for the 5 stars, its appreciated, we will pass this on to the team at Porchester.

Rated 5 out of 5 stars

Best swimming pool in London

Beautiful building with a fantastic swimming pool. Staff are very helpful and the atmosphere is very inclusive and welcoming.

January 10, 2025
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hello Genevieve,

Thanks for sharing your experience at Porchester hall, its always lovely to read that the site and colleagues are having a positive impact within the community.

Rated 5 out of 5 stars

The pool is extremely clean and a great…

The pool is extremely clean and a great temperature. The facility is clean and far from being crowded. A great value. And I appreciate the ability to pay a drop in fee for a swim. I swim a lot as an American senior master swimmer and this is one of the nicest pools. I have swum in. Very helpful reception staff.

December 17, 2024
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hi Phil,

Lovely review of Porchester Hall pool, thanks for sharing, we love reading that the facilities and colleagues are having such a wonderful impact on our customer's health and well being journey.

We look forward to welcoming back to site very soon.

Rated 1 out of 5 stars

Staff Harrassment and bullies . a shocking experience

1) I am going be very candid in expressing my nightmarish experience at the Porchester Spa ( Bayswater)

2) I use the spa since the 90's where there was a true trust and unity among local communities including good staff.

3) I have been abroad for the last 15 years and on my return to London, I decided to have a day spa.

4) today, Saturday 7th November 2024, I noticed major changes at the Spa.

5) first I have to mention that I am a member of the LGBTQ+ community and I was an advocate for victims of racism, discrimination , homophobia and tranphobia for years. I still am.

6) soonest I have walked in, there was a black guy ,tall slim stirring at me. I thought that was rude. I saw him doing some cleaning around and very grumpy looking guy. I ignored him. I went into the spa wearing my towel robe as I did not realise the rules have changed, the spa does not provide no towels not even that piece of cloth we use to put around our hips.

7) an hour later as I came out from the Hot Room, still wearing my towel robe, I went into the cold room the one near the steam room, I hanged my robe, and was soaping my loofa to get a wash.

8) the same guy ( staff member) followed me into the room, he pretended cleaning the floor where I was sitting naked soaping with foam. he looked at me and told me that I am not allowed to sit anywhere without either towel or boxers . I said well, I dont have a towel other than the towel robe, he rudely responded by saying " well find something in your cloth you can use such as your briefs or shorts" I said ok.

9) while trying to think what have I got in my locker, I was also thinking of getting into the shower to rinse off the soap.

10) 2 minutes later, the same guy ( staff) followed me to the shower and insisted that I should put short on.

11) I nearly lost my temper, but calmly I asked him to leave me alone and stop harassing me. he was in fact picking on me, and he made slip of a tongue by saying I am not picking on you but you must go up and put shorts on.

11) I was shaky, afraid, and felt harassed. I lost that very moment of peace I needed and to enjoy peace and quite.

12) I went upstairs looking for a manager, his colleague, also a black guy, told me that he is the manager. (big lie) so I felt they both were not interested in assuring me safety and peace. even when I went to my locker to check my phone, he came running towards me telling me I am not allowed to use my phone. I was shocked and I regretted my visit to the spa.

13) I cut my leisure therapy spa short and left the premises feeling shocked at the homophobic attack. The spa was once a sanctuary has become almost like a prison being followed by security member of staff who pretends to be cleaners, watching us, following us around, and telling us how to act and what to do.

14) I am known as someone of utmost integrity and of deeply caring spirit, fair and just and always ready to serve victims of racial attacks and the vulnerable.

December 7, 2024
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hi Andre,

We are so very sorry to read that you seem to not have had a great experience whilst visiting the Spa, and perhaps some rules have changed since you have not visited in a while.

We will pass this on to a relevant manager at site who can look into your issue further.

Rated 1 out of 5 stars

Porchester Leisure Centre is getting…

Porchester Leisure Centre is getting worse. (Pity)
The mess continues at Porchester Leisure Centre
The weekend is a day off for almost everyone
but the manager at Porchester doesn't think this way.
so on Saturday the pool is closed from 11am to 2pm.
It's not easy for members how we can pay for having such a bad service. That's a huge lack of consideration for members.
The summer was another mess, the pool was not open all the time.
After the summer I was at Porchester Leisure, the ladies toilet had a horrible smell and the toilet had leakage heavily.
Porchester Leisure doesn't have an efficient team, why?
What information are requesting me l can take picture or video, to send to as l proof what l am talking about?

November 2, 2024
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Hello,

Thank you for bringing your concerns to our attention.

We are very sorry that you are experiencing some issues at Porchester. We have requested some further info from you through trust pilot, so we can look into this further for you.

Rated 1 out of 5 stars

Regarding the impudent and unprofessional manager

I had a phone conversation with the manager of the Porchester Swim Center, and I found her to be extremely rude and disrespectful. During our discussion, she claimed she would put me on hold, but failed to do so. Regrettably, I overheard her speaking ill of me to other staff members, referring to me as an "idiot" and admitting to her rude behaviour.

When I confronted her about what I had overheard, she became defensive and denied making those remarks. She even dared to ask what I wanted. Furthermore, when I expressed my intention to take further action, she offered to me give her name as if she had no fear of repercussions. This self-confidence gives me the impression that she feels emboldened to mistreat customers, including resorting to name-calling.

Rest assured, I will be pursuing the appropriate course of action to address this unacceptable behaviour.

July 2, 2024
Unprompted review
Everyone Active - Porchester Centre logo

Reply from Everyone Active - Porchester Centre

Thank you for bringing this to our attention. We are so sorry to hear about your experience and would appreciate it if you could provide us with more information. Please know that we have already forwarded this to the appropriate teams for further investigation.

Rated 1 out of 5 stars

I paid for the whole year £560

I paid for the whole year £560
But discovered taking £55 for six months, direct debit, I went to the porchester center for a refund, very rude unhelpful absolutely disappointed, please make sure you check your accounts regularly

June 21, 2024
Unprompted review
Rated 4 out of 5 stars

Booked Morrocan Body Scrub with…

Booked Morrocan Body Scrub with Vanessa. Very professional lovely person. M skin feels amazing, included was use of sauna pool very good value. Beautiful building.
Will book again for sure.
Thanks to Vanessa.

March 21, 2024
Unprompted review

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