Everyone Active - Taro Leisure Centre Reviews 25

TrustScore 2 out of 5

2.2

Penns Place, GU31 4EX Petersfield, East Hants, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The gym facilities are well stocked, sufficiently wide ranging for my needs and clean, essential in making you feel safe in recent years. The staff are always very instructive, supportive, approachabl... See more

Rated 1 out of 5 stars

Petersfield location Serious fly infestation problem in the swimming pool complex - showers, toilets, changing cubicles infested with weird small flies for months now. I’ve seen the same flies sitt... See more

Rated 4 out of 5 stars

I went back to the taro and they have taken on board my comments. They were cleaning the changing rooms and pool area when I arrived, it was considerably cleaner than when I’ve been before. I will loo... See more

Company replied

Rated 4 out of 5 stars

I only use the gym at this centre. Good range of equipment, apart from mat space for floor excercise. There's not enough of it. The staff are friendly. Much cheaper than the alternatives I checked ou... See more


Company details

  1. Leisure Centre

Written by the company

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Contact info

  • Penns Place, GU31 4EX, Petersfield, East Hants, United Kingdom

  • 01730 263996

2.2

Poor

TrustScore 2 out of 5

25 reviews

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1-star

Replied to 34% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Petersfield location

Petersfield location
Serious fly infestation problem in the swimming pool complex - showers, toilets, changing cubicles infested with weird small flies for months now. I’ve seen the same flies sitting on unflushed poo in the toilet and then flying off to sit on walls and off to changing cubicles. Yuk. Raised with management multiple times. Each time told the problem is in the drains/sewage system and nothing they can do. Yet they raise membership fees several times a year. Hygiene levels are very poor all around. Same poo marks on toilet cubicle walls and mould in the shower month after month, year after year. Most hairdryers have been broken for months now.

Farnham location - most shower cubicles in the female changing rooms have a ton of black mould at the back of the door - you can only see it if you are in the shower cubicle with its door shut as doors open inward. Raised multiple times…I guess it’s impossible to get mould remover products nowadays.

April 24, 2026
Unprompted review
Rated 3 out of 5 stars

Management needs to take an interest…

It’s time the management did something about the majority of complaints here and on Google if they want to keep customers. There are other gym/pool facilities in area. The main pool is grubby with unknown dark debris at bottom of pool. Surely the pool should be properly vacuumed every day at the bottom? Can’t vouch for the gym facilities but the pool area needs an over haul. Some locker keys have broken straps so are useless too. Management should look round every morning to see what needs to be done.

January 13, 2026
Unprompted review
Rated 1 out of 5 stars

Miserably cold swim for family session

We attended a family swimming session today and the conditions were extremely poor. The water temperature was freezing (more than usual) hot tub not on, the air temperature was also very cold, and the facility area were uncomfortably cold.

Many other swimmers were saying the same thing and clearly uncomfortable as well. It was completely unenjoyable and honestly miserable, especially for children. This is not what we paid for and not acceptable for a family session.

Standards need to improve if this facility expects families to return.

January 4, 2026
Unprompted review
Rated 1 out of 5 stars

Smelly, dirty

This unfortunately is our local pool. It's dirty, smelly, and no one seems to care.
Bins not empty in the changing area and stink in the heat, filthy around the side of the pool, especially for kids classes; parents not enforced to remove shoes before going poolside.

Black mould in between tiles on the floor, rusty water drips everywhere.
Filthy changing rooms and awful shower facilities.

If you don't have to, don't waste your time or money here; go to Alton or Bordon.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Completely shocked at the state of the…

Completely shocked at the state of the taro now days!! Dirty nappies on the floor in the toilets. For AT LEAST 2 HOURS! Plasters floating in the pool staff was made aware but weren’t at all bothered. The rust in the baby pool and other areas. Vile! The sides and bottom of the pools were geeen!!! Algae green! Won’t be surprised if me and my kids are poorly tomorrow!! 25 years of using the taro. Ended! I will never visit again!! Shameful.

June 29, 2025
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Hi Raechel,

We are really sorry to read that this has been your experience and thank you for bringing to our attention.

We have passed back to teh relevant manager who will look into your comments further.

Apologies again and we hope you have a good week.

Rated 1 out of 5 stars

No music

No music! No motivation! The worst idea Everyone active could have had ! This has changed the whole experience and if instructors and customers don’t like this change, I fail to see why it’s not revoked now.

May 13, 2025
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Hello Joanna,

Thank you so much for the review and sharing your thoughts regards the music on classes at Taro.

We will send this over to the relevant manager who can look into this further.

Please have a great weekend.

Rated 1 out of 5 stars

Rubbish music!

Everyone active centers from May 1st have not renewed their music licence. The music the instructors have to play for all classes is just awful!!!! Instructors can only use their own play lists if they resign and go self employed. Thus cost cutting is disgusting with the rise in NI used as an excuse. My membership has just gone up too. Music is so important when exercising. No thought given to members at all.

May 1, 2025
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Hello Marina,

Thank you so much for sharing your experience of your classes and the music. We appreciate you bringing this to our attention.

We have passed this on to the relevant manager at site to gain a better understanding of the situation.

Have a lovely weekend.

Rated 4 out of 5 stars

I have a personal trainer

I have a personal trainer, Mike, who is really putting me through my paces, great fun and good value

April 29, 2025
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Hello Brigitte,

Thank you so much for sharing your experience of your PT Mike and its great to read that you find it great value for money too.

Have a lovely weekend.

Rated 4 out of 5 stars

Great facilities

Great facilities. Excellent selection of activities. Highly recommend.

April 17, 2025
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Hello Victoria,

Thank you so much for sharing your feedback of Taro and we are so glad to read that you are finding the facilities great and thanks for recommending us.

Have a great week.

Rated 1 out of 5 stars

Very poor on every level

Very poor on every level. The equipment is very dated, but it would not be too bad if it was clean. And the pool and health suit area are just disgusting.

December 1, 2024
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Hi Ian,

We are so sorry to read about your experience at Taro. Thanks for making us aware and we will pass this on to the relevant manager at site to look into further.

Rated 4 out of 5 stars

Petersfield leisure centre

Petersfield leisure centre

Decent enough gym but could do with some new equipment. Calve raise machine, hack squat machine to name a few.

March 17, 2024
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Thank you for your feedback we will pass on your suggestions.

Rated 2 out of 5 stars

Petersfield Taro

This review is regarding the Petersfield Leisure Centre.
Whilst the staff are nice, the centre is old and tired. Constant roof leaks in the gym when it rains and dated equipment.
The gym is on the 1st floor, so whenever anyone does deadlifts it shakes the whole gym floor and causes an awful racket below where the reception is situated. I’ve even seen children cry in the play area because of the noise.
The gym toilets have not been updated in decades and the shower rooms are dirty with blocked shower heads.
Lucky for this leisure centre, there are no other gyms close by so they do not have any competition, however I am hoping a new gym opens in the area soon, as it is simply not up to scratch.

March 12, 2024
Unprompted review
Rated 4 out of 5 stars

Much cleaner

I went back to the taro and they have taken on board my comments. They were cleaning the changing rooms and pool area when I arrived, it was considerably cleaner than when I’ve been before. I will look forward to my next visit

August 18, 2023
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

We sincerely appreciate your valuable feedback regarding the improvements in our cleaning. It brings us happiness to hear that our efforts to enhance our cleaning schedule is yielding positive results. We are committed to maintaining this progress and and look forward to seeing you again.

Rated 5 out of 5 stars

Swimming

Booking very easy reception polite clean changing rooms perfect

August 21, 2023
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Thank you we are so pleased you had a good time.

Rated 5 out of 5 stars

Friendly relaxed place to get fit

Friendly relaxed place to get fit, swim do classes and relax depending on what you want!

April 18, 2023
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Thanks for taking the time to feedback, we are so glad you enjoy spending time here at Taro.

Rated 2 out of 5 stars

Infuriating on line processes

I have been visiting my local leisure centre for over 30 years. t helps me to keep fit both in the gym and through swimming; first with children and now with grandchildren. BUT the recent insistence that I must do everything online is driving me to distraction. This morning, for a simple swimming session, I wasted more than an hour grappling with the app. I can't change my credit card details on it, I can't change the password, it keeps playing music at me which I can't stop. I realise that Everyoneactive has to save overheads by getting rid of staff and making the customer do the work but far from encouraging me to keep fit - an everyone active aim - their discriminatory use of online bookings is driving over 70s like me away.

April 12, 2023
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Thank you for bringing this to our attention and taking the time to highlight where we need to improve. I am sorry to hear the app is causing so many issues. Your concerns have been passed onto appropriate parties for further investigation.

Rated 5 out of 5 stars

Easily accessible with friendly service.

Easy parking at Center, easy to book in and friendly staff. The

January 12, 2023
Unprompted review
Everyone Active - Taro Leisure Centre logo

Reply from Everyone Active - Taro Leisure Centre

Thank you for taking the time to feedback. Your kind words about our staff are appreciated and we are glad you enjoy our facilities.

Rated 5 out of 5 stars

The gym facilities.

The gym facilities are well stocked, sufficiently wide ranging for my needs and clean, essential in making you feel safe in recent years. The staff are always very instructive, supportive, approachable and personable. You always feel welcome.

December 14, 2022
Unprompted review
Rated 3 out of 5 stars

Good centre

Good centre. Need more tutor led classes. Too many video classes.
More choice. But overall a good experience

November 23, 2022
Unprompted review
Rated 4 out of 5 stars

Gym Review

I only use the gym at this centre. Good range of equipment, apart from mat space for floor excercise. There's not enough of it. The staff are friendly. Much cheaper than the alternatives I checked out in London.

November 21, 2022
Unprompted review

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