Everything Breaks Reviews 439

Darnell Thacker was great to work with. Very patient and knowledgeable when answering my questions and addressing my concerns. 10/10 representative.

HATE TO EVEN GIVE 1 STAR, WE ARE A REPAIR FACILITY, BEEN ON PHONE FOR OVER 1 HOUR, THEY HAVE NOT PAID THEIR END OF PAYMENT FOR OUR CUSTOMER, THIS COMPANY SUCKS BIG TIME, BEWARE, WE WILL NOT ACCEPT THIS INSURANCE EVER AGAIN!! DO NOT PURCHASE FROM THIS COMPANY

Excellence

Buyer beware this company will not cover anything…. I purchased a policy for $95 a month on my older model Nissan knowing that “Everything Breaks”… my daughter hydroplaned over a median and needed to have some repairs done. They denied all the following services… so my question is what will you cover…..
Engine Oil Pan Replace
Brake Service Cleaning
Battery Service/Cleaning
Headlight Restoration
Serpentine Belt
Front end alignment
Remove/Replace suspension control arm
Literally declined everything… so what am I paying for. When I called in was told oooo we can’t cover any of it due to hydroplane. I said ok some of these things have nothing to do with the hydroplane. He agreed picked 2 things that are typically covered and still denied claim. I had been a customer for 10months I could’ve paid for 1/2 my repairs with the premium I paid to them.

Added Note: The company had a chance to make it right during the call. The Oil pan (Which is covered) would've been a $300 fix and they would still have customer. I got a verification message 10/7 here comes the same justification you see on every review. People have a pleasant experience purchasing the policy and an awful one when it's time to use it.

Ms. Lauren was a great help...super nice...very detailed...made me wanna add another vehicle to my plan...awesome job Ms. Lauren

Brittany is literally the best and helps with picking the right package.

Sorry I will give no rate for this company, please save your money no explanation it will be long God bless...

Excellent customer service salesman was very helpful and courteous.

I was also bamboozle by this company. I had a push rod on my engine. I had to pay $4500 my pocket because they will not pay the claim all the oil changes done. I had a new Cadillac Escalade this company is bogus. no one need to use this company They are a scam Please do not use this company. They should have a one rating. Everyone should get together and put a lawsuit in against this company. I am ready just let me know. My vehicle stayed in the shop for three months waiting on just for Everything Breaks to process my claim.

I wouldn't even give this company 1 star. They tried to sell me a plan but after I told them I could not make the decision without my spouse the representative told me to call my husband at work. Then I told them he can not get calls at work. The sales rep then proceeded to reprimand me saying - "why didn't you tell me this is the 1st place." They wanted a decision right then. After he hung up on me , I called back to make a complaint- got transferred to "a manager" and this person also told me that I was being rude because I asked them to repeat themselves because I didn't comprehend the 1st time what he was saying. AND I told them their sales people suck after all that.
So buyer beware! They are just after your monthly payment. I was also reading reviews online and they say that they deny claims all the time and they don't pay the mechanics.
Update- their comment is false. He did hang up on me.

Latosha was very nice and helpful!!!

Buyer Beware of this scam warranty . Auto Shops also beware. They do not pay the repair shops. They gave me a authorization number to perform the work.When I call themto inquire about the payment i was put me on hold 4 times for a period of 1 1/2 hours each time to be told the check is in the mail. 3 weeks later i called back to see why the check has not gotten here and they hung up on me. I do alot of warranty work for other warranty companies with nothing like this ever Everything breaks company BEWARE THEY DO NOT PAY THEY ClAIM THEY WERE HACKED WHEN MICROSOFT HAD THERE PROBLEMS THE WORST WARRANTY OUT THERE I have been in business for over 25 years working with many of warranties with no problems like this.

I called everthing breaks and was told I have the best coverage. So I went to a AAA recommended mechanic. The place said they would work with my EB warranty. However, after getting the price for the part and giving car pics, they denied the whole claim!
I paid into EB for over a year and was using them for the very first time. They pretty much denied my whole claim and now i’m out over $1300. I’m going to cancel them bc that’s about how much I paid to that company! This is such a scam. I feel lied to and upset.

My rep Jamal was very informative explained everything to me in great detail. Was very professional knew his company to the letter. I didn’t even want to sign today but he convinced me so I had to get the minimal coverage even though in had no plan to buy none just wanted a price. Thanks !!!

Ryan Smith provided exceptional service on the call. Which I greatly appreciate

I'm a repair facility and have done repairs for a customer with approval from everything breaks.
Now the repair is done and customer has the car, I can't get the company to pay me. Been 4 weeks and they say it could be 6 to 8 weeks longer. CAUTION REPAIR SHOPS... Don't accept this insurance.

I had this service for a year and didn't use it. When I ordered it from a live sales rep, he said he would check the box that it did not renew after a year. Well, that was wrong, they automatically charged my credit card $357.20 and when I tried to call them, they gave all kinds of excuses like the person to talk to was out, They would call back at odd hours. I tried calling them back and had to hold for almost an hour without talking to anyone. I finally hung up and reported them as fraud to my credit card company, which made it they cancelled the card and I had to wait for over a week for a new card. I called Everything Breaks back again, was on hold for so long I gave up. This company is a nightmare! I do not recommend them.

Tim Baker was able to provide the information that I needed to make choices not only for my Car, but also for my Home and Apliances at one decreased price for all.

I own a repair facility and made the mistake of accepting this warranty for one of my customers. I first called to start a claim I was instructed to start a claim online. This first call was not answered for 40 minutes. I created an account and submitted the claim within ten minutes. When I did not receive a call back the next day, I called back. Again I was on hold instantly and waited for over 45 minutes to be answered. This representative informed me that by submitting online, they have up to 72 hours just to call back. He told me I should have started the claim over the phone. Thankfully I had uploaded several estimates and proof of all of the needed repairs when I filed electronically. The adjuster was able to pull up the quote and approve the claim on this call. This call took over one hour and ten minutes. We had the parts ordered and car repaired the very next day. We would have still been waiting for the original call back. We submitted the faxed copy, signed by the customer, that same day. After two days of not being paid, I decided to call in again. Every call at this point has been well over 45 minutes, just to be answered. Always a different excuse. Too busy, understaffed, phone problems and now security issues on credit card payments. I have been calling every day for over two weeks! All calls to customer service, claims or payments take over 30 minutes to be picked up! 888-994-0914. I called the warranty sales number three times and it is always picked up on the second ring. 866-924-4773 This did not help in my situation as they just transfer you to customer service to wait an hour again. Still currently on hold as I write this review fo one hour and ten minutes. Had to inform my customer that I will never take this warranty again!

I'm not sure what to do now - continue my coverage or cancel it. Seems every signing up review is excellent but every claims reviews is horrible. I don't want the nightmares I'm reading about.