I upgraded this from a two star to a four-star since the time I put this in myself and the Midas GM were pushing the claims department pretty hard to get it going. When I was told 24 to 48 hours that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The representative Robert was very helpful in providing me information about my claim he was great, patient and knowledgeable but as I read I pray that all goes well with my claim. I have been follow... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ I had the absolute pleasure of working with Crystal at Everything Breaks. She went above and beyond in helping me understand my benefits and resolving an issue I was having. Not only was s... See more
Company replied
I had an emergency arise, and it has financially disturbed the Apple cart so to speak, and I called and spoke to Darlene and she was able to assist me so that I could still keep my coverage and not ha... See more
Company replied
Company details
Written by the company
With 20 years of experience working in the warranty business, the head honchos at Everything Breaks know that traditional extended warranties don’t always work in the consumer’s favor. Paying a large sum upfront for extended coverage isn’t consumer-friendly, and being bound to a contract for up to 72 months is just plain unreasonable. So, they created a monthly protection program that works for you by alleviating hefty upfront payments and long-term commitments. At Everything Breaks, we always keep the customer in mind when developing new protection plans. It’s our mission and pleasure to offer great coverage at an affordable price.
Contact info
McKinnon Street 3100, 75201, Dallas, United States
- 8889940914
- support@everythingbreaks.com
- www.everythingbreaks.com
3.5
Average
439 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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Upgraded from two stars to four stars
I upgraded this from a two star to a four-star since the time I put this in myself and the Midas GM were pushing the claims department pretty hard to get it going. When I was told 24 to 48 hours that time frame was just unacceptable as I'm stuck paying for hotels. Once we were able to get directly to the claims person they were able to process what they would pay for and so now my Jeep is getting worked on and be ready tomorrow morning. Props to whoever was monitoring these reviews that you responded. If your emergency breakdowns take 24 to 48 hours you either got to shorten that time or educate your Frontline staff that breakdowns can be processed within a shorter period of time.
November 17, 2025
Unprompted review
Reply from Everything Breaks
Thank you for taking the time to update your review—we truly appreciate it. We’re glad we were able to work with you and the Midas team to get your claim moving and your Jeep back in the shop. We understand how stressful and costly delays can be, especially when you’re dealing with hotel expenses, and we apologize for the frustration you experienced.
Your feedback about communication and timelines is extremely valuable. We are actively reviewing your comments to ensure our frontline team is better prepared to guide customers during breakdown situations and to improve the overall turnaround time where possible.
Thank you again for giving us the opportunity to make things right, and we’re happy to hear your vehicle will be ready soon.
-The Everything Breaks Team
Thank you for sharing your feedback, and we are sorry for the frustration this experience caused. We understand how stressful it is to have your Jeep down—especially when timing and transportation are critical. We appreciate you taking the time to explain what happened. Your experience is important, and feedback like this helps us identify where the process can be improved so customers aren’t left in difficult situations.
We would be happy to look into this further if you could provide your name or policy number for reference.
-The Everything Breaks Team
All I can say about this company…is thumbs down👎🏿
All I can say about this company everything breaks do not do not purchase any warranty with them they are liars I feel like they scammed me been paying my payment since April 2024 now that I need help with my car of course they’re only gonna cover a certain amount They’re just horrible please I mean I could’ve even understood that but they don’t even call you back about your claim my car has been sitting in the shop since November 3rd talked to one guy thought he was really gonna help me which lied to me too never called me back or emailed me back anyway if I could prevent anybody else from going through what I went through please please do not purchase a policy with Everything Breaks.
November 3, 2025
Unprompted review
Reply from Everything Breaks
Thank you for bringing this matter to our attention. We regret the inconvenience you experienced and appreciate the opportunity to clarify the situation.
Our records indicate that the repair facility you selected required parts to be purchased directly from Nissan. Under the terms of your service contract, we are required to source parts through our approved suppliers whenever available. These may include new, remanufactured, or used parts of like kind and quality. Because Nissan declined to accept parts from third-party suppliers, we were unable to proceed with the repair at that specific location.
Regarding the $185 charge, this was the facility’s diagnostic fee. This fee would have been covered as part of your claim had the repair been completed and paid.
We also reviewed your billing history and confirmed that a refund was issued to your credit card for the duplicate charge that occurred in August 2025.
Our goal is to provide transparent communication and reliable service, and we remain committed to assisting you. If you are willing to take your vehicle to a repair facility that accepts parts from our approved suppliers, we would be happy to continue processing your claim.
Thank you again for the opportunity to address your concerns.
Deborah helped me with my problem
Deborah helped me with my problem. She was very helpful and explained everything.
November 10, 2025
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re glad to hear that our representative was able to help and clearly explain everything. We appreciate your feedback and are always here if you need assistance!
-The Everything Breaks Team
Mr Rob Hicks was a joy to talk to
Mr Rob Hicks was a joy to talk to. He made that everything was good and he also has a great sense of humor! Thank you so much for you assistance today 11/07/25 I truly hope you guys have a great day and weekend!!
November 7, 2025
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re delighted to hear that our representative made your experience enjoyable and brought some humor along the way. We appreciate your kind words and hope you have a fantastic day and weekend as well!
-The Everything Breaks Team
Jessica White made my experience fantastic. She was super professional.....even to the point of actually establishing a relationship with me. She is definitely an asset to your team.
Jessica White made my experience fantastic!~ Total professional!
November 7, 2025
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re thrilled to hear that our representative made your experience fantastic and took the time to build such a positive connection. She’s truly an asset to our team, and we appreciate your kind words!
-The Everything Breaks Team
Crystal broke down my coverage I am so…
Crystal broke down my coverage I am so impressed with the service I received today . Made me feel like the company really cares, They are there to help
November 6, 2025
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review! We’re so glad to hear that our representative explained your coverage clearly and made you feel valued. We appreciate your feedback and are always here to help whenever you need us!
-The Everything Breaks Team
Marco was very knowledgeable and and…
Marco was very knowledgeable and and attentive to my needs
November 3, 2025
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review and for your feedback! We’re delighted to hear that our representative was knowledgeable and attentive to your needs. We truly appreciate you taking the time to share your positive experience!
— The Everything Breaks Team
My elderly mother purchased a vehicle…
My elderly mother purchased a vehicle service policy from a company called Everything Breaks. She paid her monthly premiums as required. When her vehicle needed repairs, the company denied coverage because she did not have an oil change done by a “licensed maintenance facility” during the eight months she owned the vehicle.
This requirement was never made clear at the time of purchase. Most people perform oil changes themselves or use small local shops that are not “licensed facilities.” Miraculously she did actually get an oil change and save the reciept and submitted it. Now they say she reported the wrong mileage intially, without emphasizing the importance of being exact, current mileage is 5000 miles less than she estimated when she started her coverage. The company’s refusal to cover repairs seems like an unfair and deceptive practice — taking money for a policy but then using unreasonable technicalities to deny legitimate claims.
Contract# Ebepa000455
November 1, 2025
Unprompted review
Reply from Everything Breaks
We’re truly sorry to hear about this experience. At Everything Breaks, we take concerns like these very seriously—especially when it involves the well-being of a loved one. Unfortunately, we’re unable to locate an account under the name listed in this review, and no contract holder or account number was provided.
If this is regarding an actual account with us, we genuinely want to help. Customer care is our top priority, and we’d appreciate the opportunity to look into this properly.
Thank you for providing the policy number. The contract was registered with a starting mileage of 130,000. However, the reported claim lists the vehicle mileage as 128,539. The service representative has requested that the contract holder provide service records or other documentation to help verify the correct starting mileage. Someone from our claims department will be contacting Ms. Blackburn about the repair.
We acknowledge the customer’s frustration and appreciate their understanding. However, we are obligated to follow the same contractual provisions for all policyholders.
The repairs have not been denied, and the claim has been approved. We simply requested verification of the vehicle’s current mileage and maintenance records, such as oil change receipts, in line with the policy requirements.
Per the service contract, customers are required to maintain proper documentation and verifiable receipts from the vehicle’s original purchase date. These records must include the year, make, and model of the vehicle, the Vehicle Identification Number (VIN), the current mileage at the time of service, and the date on which the maintenance or repairs were performed.
These documentation requirements are in place to ensure that all covered components have been properly maintained over time, which is essential for validating future claims. In this case, a mileage discrepancy was identified between the mileage reported at the time of contract purchase (130,000 miles) and the mileage at the time of claim (128,539 miles). To clarify this inconsistency, we requested a copy of a maintenance record to better determine the accurate mileage at the time the policy was purchased.
We encourage all customers to retain verifiable maintenance and repair records to help ensure that covered claims can be reviewed and processed efficiently in the future.
Very helpful Marco was and helped me…
Very helpful Marco was and helped me get my ach account
November 3, 2025
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review and your feedback! We’re glad to hear our representative was very helpful and assisted you in getting your ACH account set up. We appreciate you taking the time to share your positive experience!
— The Everything Breaks Team
Mr keenon was very professional he…
Mr keenon was very professional he took care of issues definitely was satisfied with his help and knowledge of my needs
October 31, 2025
Unprompted review
Reply from Everything Breaks
Thank you for your kind feedback! We’re happy to hear that our representative provided professional and knowledgeable assistance and was able to address your needs. We appreciate you taking the time to share your experience!
— The Everything Breaks Team
Reply from Everything Breaks
Thank you for your 5-star review and sharing your feedback! We are glad to hear that our representative was patient and provided good service. We appreciate you taking the time to share your experience!
— The Everything Breaks Team
Everything Breaks Representee Assistance
Miss Higgins was courteous and professional
and showed sincere interest in resolving my issues
She demonstrates how customer service should be !
October 31, 2025
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review and sharing your feedback! We’re delighted to hear that our representative provided courteous and professional service and took genuine interest in resolving your concerns. We appreciate you being part of the Everything Breaks family.
— The Everything Breaks Team
Marco was able to assist me in exactly…
Marco was able to assist me in exactly what I needed. Great job Man thank you, Marco.
October 30, 2025
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review! We’re thrilled to hear that our representative was able to assist you with exactly what you needed! Thank you for your kind words and for recognizing his great work — we’ll be sure to share your appreciation with him. Your appreciation means a lot and we appreciate you being part of the Everything Breaks family.
— The Everything Breaks Team
Reply from Everything Breaks
Thank you for your 5-star review! We’re happy to hear that our representative did a great job answering your questions! Thank you for taking the time to share your experience and for giving us the opportunity to serve you.
— The Everything Breaks Team
Signed up in July
Signed up in July, and it has been a total nightmare with this company. Very rude agents and no communication with the payment department. App has never worked and sales team well there sales. Not very informative on the contract. Cancelled and a few months.
October 30, 2025
Unprompted review
Reply from Everything Breaks
We sincerely apologize for the frustrating experience you have had since signing up. Your feedback regarding our agents, communication, app functionality, and contract clarity is very concerning, and we take this seriously. We understand how disappointing this must have been and would like the opportunity to make things right. Please contact our customer services team directly at 1-888-994-0914 so we can address your concerns and resolve any outstanding issues.
— The Everything Breaks Team
Eddie is awonderful
Eddie is a wonderful, very patient, pleasant to talk to kind, wonderful human being.\n I had a great experience. And enjoyed.\n The time that he took to help me out.\n God bless you, Eddie. I'll never forget you for helping me, thank you.
October 17, 2025
Unprompted review
Reply from Everything Breaks
Thank you so much for your heartfelt 5-star review. We’re delighted to hear that our representative provided such a kind and patient experience. We’re grateful for the opportunity to assist you.
This company EVERYTHING BREAKS is…
This company EVERYTHING BREAKS is associated with LINE 5 company, both are a BIG FRAUD!!!
THEY DIDN'T WANT TO REFUND ME MY MONEY, CLAIMING TO CALL LINE 5 AND LINE 5 TO CALL EVERYTHING BREAKS. BOTH OF THESE COMPANIES ARE A BIG FRAUD!!!
October 15, 2025
Unprompted review
Reply from Everything Breaks
We’re sorry to hear about your frustration. We reviewed your account and found that your protection plan was purchased on July 8, 2025, and canceled on October 15, 2025. As outlined in the terms and conditions agreed to at the time of purchase, our plans operate on a month-to-month basis and are not eligible for refunds after coverage has been in effect.
We understand this situation can be disappointing, and we want to ensure you have a clear understanding of your coverage and cancellation terms. Please feel free to contact our customer care team directly, and we’ll be glad to go over the details and answer any remaining questions.
I upgraded my coverage and Roberto helped a lot.
I upgraded my coverage and Roberto Hernandez was very helpful in doing that for me. He knows his business and helped me understand the value of the different policies. He was very kind and helpful on the phone and I enjoyed talking to him.
October 13, 2025
Unprompted review
Reply from Everything Breaks
Thank you for your 5-star review. We’re glad our representative was able to assist you and make the upgrade process clear and pleasant. Thank you for sharing your experience!
Had to call about canceling a policy…
Had to call about canceling a policy that I paid for. Marco was very polite and was easy to communicate with helping me with any confusion that I had. Answered all my questions that I had and was able to get the task done at hand very quickly. I love their customer service!
October 8, 2025
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review. We’re glad to hear that our representative was able to assist you promptly and clearly. Providing friendly and efficient service is very important to us, and it’s great to know your request was resolved quickly. We truly appreciate your positive feedback and remain committed to maintaining high standards of service.
She saved the account by getting me…
She saved the account by getting me things fixed for me and asking questions
October 7, 2025
Unprompted review
Reply from Everything Breaks
Thank you for the 5-star review. We appreciate your positive feedback and remain committed to maintaining high standards of service.
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