Evike.com Reviews 8,242

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products and the wide selection available, making it easy to find what they need. Many people highlight the fast shipping and the careful packaging, ensuring items arrive in great condition. Reviewers also appreciate the helpful and responsive customer service, often noting quick resolutions to their inquiries. However, some customers experienced issues with order fulfillment, including missing items or incorrect products, and occasional delays in delivery. A few other people also felt that customer service response times were slow or unhelpful in certain situations, particularly regarding returns or technical support.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the wide selection of in-stock gear and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising fast shipping times,... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing satisfaction with the ordering... See more

Quality

Consumers find quality to be positive, with many reviewers stating that products arrived in great or... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would order a lot MORE, freely, if the return/exchange policy were a bit less "heavy" for me. I would love to see a better return/exchange method in place. I know Evike.com will have a very good... See more

Rated 4 out of 5 stars

I would say that my experience was good but not exceptional. The package was not delivered on time, but after calling support and clearing up the issue with delivery driver not knowing where to delive... See more

Rated 5 out of 5 stars

I bought an ak-105 from them and the gun is great. Although unfortunately I bought the wrong bbs and the wrong battery for it since i'm new to owning my own airsoft guns. The customer support guy I ta... See more

Rated 5 out of 5 stars

Evike.com did me a solid! They shipped my package out priority express mail because of a hoilday that would've delayed the package more. I feel like this is not only a company who serves with its... See more


Company details

  1. Hobby Store

Information provided by various external sources

Offering our customers the perfect experience is our never-ending goal. To achieve our vision, we vow to become the most successful and most respected business in America. We have become the leader in the industry because of our hard work, dedication to our customers, thirst for perfection, integrity, vision, and willingness to invest back into the industry. For over a decade, Evike.com Inc. has been the world's most trusted, leading distributor, innovator, and developer of Airsoft training equipment. We are also the exclusive representation, service center, and maker of many of the premier Airsoft brands in the sporting, training and commercial markets. At our core, our passion for quality, innovation, safety, and a personal touch in customer support make us second to none. Our international array of strategic partners span the globe in countries such as the U.S., Hong Kong, China, Taiwan, Japan, Europe, Canada and South America. In the U.S., we are proud to have the largest staff, high-end Airsoft distribution network, warehouse, Airsoft convention, and showroom in the world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing airsoft store with amazing customer support

I bought an ak-105 from them and the gun is great. Although unfortunately I bought the wrong bbs and the wrong battery for it since i'm new to owning my own airsoft guns. The customer support guy I talked to got the restock fee dropped despite the battery being opened. I'm absolutely shopping there again in the future, amazing company

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Everything seems to be in great order…

Everything seems to be in great order on the website. The prices are very reasonable. I was afraid of red tape when it comes to shipping to Guam. But the experience was just as great as ordering from international companies. No constructive comments I can think of. The plastic mold that held the gun in place in the box was breaking apart and was brittle in places. I'll not speculate on it. It did its job and the gun is in fine shape and function. Thanks again. I will be purchasing again.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

The airsoft gun I bought came with a broken iron sight right out of the box. After exchanging a few emails back and forth with the customer support team they sent me out a brand new one that’s way better quality than the original. The og it came with was plastic but the replacement they sent is metal and feels 10x better than the one it came with. It took a little while for responses and for the replacement to arrive but it was right around Christmas so I don’t fault them for that. Over all I couldn’t be more satisfied.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

True and trusted

I’ve been a follower of Evike since I was a kid. I was obsessed with tac gear, the community, the brother/sisterhood, tactical movements etc. Wasn’t until I was an adult I could afford these things that I loved so much. These guys are great and more. I must say they take care of the customer. I had an issue with a Black Friday order and the address was off and was sent back to the retailer. First they gave me a full refund and that’s an easier and most companies return policy. I reached out express how much I was let down by missing out on the Black Friday sales and is there anyway you can honor it and could just repurchase the items that were returned. After consulting with their team they contacted me and said it would be no problem at all. They took care of me and they will take care of you. Thank you again Evike! 🤙🏼

December 19, 2025
Unprompted review
Rated 3 out of 5 stars

Battery acid in package

Cool looking red dot sight but came with three battery acid covered batteries that I barely could remove because they were so crusted together. This was from inside the sealed plastic package.

December 18, 2025
Unprompted review
Rated 4 out of 5 stars

Good products and good service

Evike has great products and service. This order had a malfunctioning magazine and I am still working through getting a replacement. Was placed 11/29/25 as a Christmas gift. So far process has been smooth.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Box was awesome!

Ordered the box of awesomeness for my son over Thanksgiving. He knew I ordered it which made making him wait till Christmas incredibly fun, for me. Christmas finally came and he tore into it. The items in the box totaled over $1,200 (new) and everything works! Thank you Evike for helping me make Christmas more fun! I'm basically a hero now.

November 28, 2025
Unprompted review
Rated 4 out of 5 stars

Good customer service.

Didn’t receive the entire order on first shipment. Called customer service, and it was fixed. Got it just in time for our family Christmas. Thank you!

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible warranty / return policy

Overall, evike.com has a great inventory but they get 1-star because they have a terrible terrible return policy. I ordered a gun that came out of the box with a faulty safety. My RMA was approved which means they recognized the faulty gun. However, their "server" messed up and did not provide me a shipping label. I was instead sent a prompt that I should ship out the item at my own expense and a label would not be provided. After I dropped the box off I decided to call customer service and inquire about it. They told me their system messed up and that I should have been given a label and that I should reach out through the RMA email chain for a refund. Instead of owning up to their mistake, they blamed me and said I should have reached out to them for a label instead of shipping at my own expense (even though their instructions told me to). 2 weeks later of super sluggish email responses, they refused to cover the full charge of shipping that I paid even though this was 100% their fault. Extremely frustrated by the entire experience and will never buy from them again.

December 23, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look