Was a little worried when I never received a dispatch email, as first time ordering, and was thinking of ringing to check. However it turned up within 2 working days, packaged well and as described, s... See more
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See what reviewers are saying
Evolution Vapes in St Helens truly impressed me with their exceptional selection of vaping products. The knowledgeable and friendly staff provided personalized recommendations, ensuring I found the pe... See more
Ordered on Saturday about 2pm so plenty of time for them to get the order ready but didn't arrive till Wednesday. Such a shame because they're normally brilliant getting the orders out. Emailed shop a... See more
I do not recommend this store, I ordered a specific item, AVP PRO 4ml replacement tank and received a standard AVP pod. I called to speak with them and they basically said I ordered the wrong product... See more
Company details
Written by the company
Established in 2012, Evolution has been the go-to vape shop for the people of St Helens ever since. We offer a large selection of liquids, kits, disposables and coils, as well as the finest customer service in the area. If its your first time walking through our doors or you're a seasoned regular, we always do our best to ensure you receive honest and reliable advice so you can make the best choice for your needs. We don't use any sales tactics or pushy sales techniques. Our only goal is to be there for you and guide you towards choosing the perfect kit or liquid for you, so you can leave the store confident with your decision.
Contact info
50 North John Street, WA10 2JT, St Helens, United Kingdom
- 01744 362854
- sales@evolutionvapes.co.uk
- www.evolutioncigarettes.co.uk
The shipping was pretty long
July 16, 2022
Have been going to this shop for a few…
Have been going to this shop for a few years now. Always very friendly and helpful. There is a new store just opened that is closer to home and even the staff in there are really pleasant and polite.
July 15, 2022
Good product very good price , fast delivery
Very nice man called me to let me know about they’re stock issues with the colours of the e cigarettes very helpful
July 15, 2022
Avoid!!!
Wrong prices on the website. Was emailed and asked to give them more money, just felt like a scam. I asked them to cancel the order and fully refund me. They refunded me almost the entire amount but made sure to take some money. AVOID.
Reply: no it was the exakt same product, you just did not want to sell it for the price you listed. Also you never gave me a discount code. My options given from you; I could either pay the new expensive price or cancel the order. I chose cancel because it felt like I was being scammed. You then issued a refund for 5 sek less than i paid. I was not offered any discounts or order products, that is just a lie.
February 7, 2022
Unprompted review
Reply from Evolution Cigarettes
Thank you for taking the time to leave a review. Unfortunately, the product you had ordered from our site was not in stock so we suggested a similar product, which was slightly more expensive or you could have a refund. You were issued a full refund and a discount code for the inconvenience. We are a small business and don't hold huge amounts of stock as we focus on our local in store customers so therefore it's unfortunate that we cannot always fulfil online orders. Offering you a similar product that is more expensive doesn't mean we make anymore profit, that was an alternative that was proposed to you.
Regards
Faulty products poor after sales service
I purchased 5 disposable vapes .They came quickly. The first 2 did not work and were either empty or broken. The next 2 had leaked completely all over the packaging and I had to scrub my hands several times over the next day to get rid of the smell.I threw all 5 away because of the fact 2 of them were soaked and 2 did not work. I sent an email to ask for a refund and the company is not interested in my situation and said unless I send back the faulty, soaking wet products I cannot get a refund.DO NOT USE THIS COMPANY . I understand that they often would need to see the faulty product , my intention initially was not to complain so I threw them away. I feel that they have let me down. There are many different companies offering these products and I strongly recommend you use those companies. Faulty products and lack of trust. I buy a lot of vaping products for the family and it's the first and last time I will use this company.
256 days to reply, quality.
October 11, 2021
Unprompted review
Reply from Evolution Cigarettes
Thank you for leaving your review. As we informed you at the time we will happily replace faulty products and cover the cost of the return, however we do need the product to send back to the manufacturers. The dead on arrival rate is unfortunately high on all disposables.
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