Evolve Home Energy Solutions Reviews 593

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor. The service provided is frequently described as excellent, with many people highlighting the efficiency and thoroughness of the work, as well as the clear explanations and tidiness of the teams. Reviewers are particularly impressed with the positive user experience and the ease of contact. However, some people were dissatisfied with the customer service, mentioning issues with communication, delays in work completion, and a lack of responsiveness. A few other people also felt that their property was not handled with enough care, leading to damage or inconvenience during the process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the politeness, professionalism,... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Users describe positive interactions with user experience. Customers consistently report a brilliant process... See more

Customer communications

Consumers find contact to be positive. Many reviewers praise the proactive and friendly communication, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied

Rated 5 out of 5 stars

Rhys checked out our loft insulation on behalf of the housing association. He was polite and informative and shared his findings with us. Rhys also shared the next steps with us. All in all a positive... See more

Company replied

Rated 5 out of 5 stars

First class service from the whole team from start to finish, Jason got the ball rolling then Dan completed a survey, the scaffold went up and then the installation team polished off a fabulous job.... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

593 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great service all round

Callum was professional and friendly this morning when he visited.
He carried out his work efficiently and without any disruption.
Excellent all round!

February 26, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

I met with the gentleman from Evolve…

I met with the gentleman from Evolve When the gentleman visited my home to carry out a survey ready for solar panels, I was very impressed with his politeness and professional manner throughout. After the survey was complete he explained to me as to how the Solar Panels work and how to get the most benefits from them.

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum visited today to carry out an…

Callum visited today to carry out an EPC survey after the instalation of solar panels. He was friendly, courteous and professional.

Callum took time to explain things in plain English without the need for jargon.

February 25, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

When bailey visited

When bailey visited, he made me understand what he was doing and how this would be used to decide what would be the most impactful way of keeping my home warmer! Lovely chap, can’t wait for the install

August 22, 2025
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

I had Bailey round for a loft…

I had Bailey round for a loft insulation survey and I couldn’t recommend him and Evolve HES enough. He was polite, smartly dressed and very thorough from start to finish. Look forward to the installation.

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Had callum round for an insulation…

Had callum round for an insulation survey. What a star he was from start to finish. Explained everything he was doing and even called me a week after to let me know what was happening with our survey. 5⭐️ company.

February 4, 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was really informative

Bailey was really informative, professional and cannot thank him enough for his advice when conducting my assessment for my loft

February 21, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

We had Bailey complete our initial…

We had Bailey complete our initial assessment for our loft insulation and callum completed the full assessment. What a fantastic company from start to finish and I can't thank callum and Bailey enough for how professional and efficient they were.

Would definitely recommend to anyone.

December 11, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came to my property today to…

Callum came to my property today to carry out a loft inspection. He was very knowledgeable and explained what was required very eloquently. Very trustworthy and would highly recommend.

Thank you.

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was great

Bailey was great, very professional and informative and kept me up to date on what was happening during the assessment

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Cullum from Evolve Home Energy…

Cullum from Evolve Home Energy Solutions carried out a loft assessment at my home and I am very pleased with the service.
He arrived on time and was polite and professional from start. He explained clearly what he was checking and why. He went into the loft and did a proper inspection, not rushed, and made sure everything was looked at carefully.
He answered all my questions in simple way so I understand. I felt he was honest and gave real advice, no pressure for extra work. He also respected my home and left everything clean after.
Very good experience with Cullum and Evolve Home Energy Solutions. I would recommend them if you need loft assessment or energy advice.

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Had an assessment done by Bailey,

Had an assessment done by Bailey, he was really helpful and polite in explaining what he was doing and what was to be done. No complaints :)

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Thank you to polite and respectful Callum, and Evolve!

Callum visited us today to carry out a wall insulation survey. What a polite and helpful chap! Not only did he respect my wishes of carrying out exterior work prior to inside, due to my sleeping baby.. but he then managed to sneak around inside so quietly that my baby was still asleep by the time Callum left. Any sleep deprived and exhausted parent will know that this hour or two of nap time is often GOLDEN!
Callum was very informative and I was confident that the job would be completed to a high standard.
Thank you to Evolve and the wonderful Callum! 🌟

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Rhys visited my property today for an…

Rhys visited my property today for an assessment for cavity wall insulation.
He was such a nice polite chap who explained everything to me,he was a very neat worker and even cleaned up afterwards.thank you Rhys.

February 24, 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

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