Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more
Company replied
Rhys checked out our loft insulation on behalf of the housing association. He was polite and informative and shared his findings with us. Rhys also shared the next steps with us. All in all a positive... See more
Company replied
First class service from the whole team from start to finish, Jason got the ball rolling then Dan completed a survey, the scaffold went up and then the installation team polished off a fabulous job.... See more
Company replied
Company details
Written by the company
Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.
Contact info
Wyastone Business Park, NP25 3SR, Monmouth, United Kingdom
- info@evolvehes.co.uk
- www.evolvehes.co.uk
4.8
Excellent
594 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly, prompt & efficient
Shane & Mike were bang on time, friendly and really efficient. Conscientious of not wearing shoes on a new carpet and careful to not make any mess in the house.
Thoroughly recommend.
December 4, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We’re really pleased to hear that Shane and Mike arrived on time and made the experience smooth and stress-free for you. It’s great to know their care, efficiency, and respect for your home made such a positive impression. Thank you for choosing Evolve!
Mike and Shane did a good job and…
Mike and Shane did a good job and pleased with the quality of work .
Worked was very tidy and explained everything well
November 16, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback! We’re glad to hear that Mike and Shane delivered a great service!
Fab service from Shane and Mike
Shane and Mike were very friendly and explained everything they were doing as well as giving extra advice on how to save money with heating bills. Thanks guys!
December 3, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We're pleased to hear that Mike and Shane did a great job and that you’re happy with the quality of their work.
We’re also glad the extra advice on saving money on heating bills was helpful — our teams always aims to go that extra mile.
Loft and cavity wall insulation.
Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install our cavity wall insulation and didn’t grab the names of the loft insulation team but all teams worked professionally and left the house tidy.
November 25, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for taking the time to share your experience with us. We're really pleased to hear that from the first visit you found the Evolve team helpful, informative, and efficient.
If you need anything in the future, please don’t hesitate to get in touch - thank you again for choosing Evolve!
Had Rhys Morgan out for a Loft Survey…
Had Rhys Morgan out for a Loft Survey this afternoon, real friendly guy, loft was abit of a nightmare to access but he went out of his way to get in and do everything he needed. Wouldn’t hesitate to recommend
December 1, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We're really pleased to hear Rhys provided a great service and went the extra mile during your loft survey. We appreciate the recommendation — thank you for choosing us!
So far so good
So far so good, just awaiting 2nd assessment then we should have a date for installation. Rhys was polite, professional and quick to make suitable recommendations. Looking forward to having a cosy home again.
November 20, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We’re glad to hear Rhys was polite, professional and helpful with his recommendations. We’re looking forward to completing the next steps for you.
Thank you for choosing us!
Happy Customer
We had our cottage filled with cavity wall insulation by Evolve just recently. Shane and Mike were very professional in their attitude and carried out the work to a high standard. I would recommend Evolve to anyone considering cavity wall insulation using expanded polystyrene beads.
November 26, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review and recommendation! We’re delighted to hear Shane and Mike delivered a professional service. We really appreciate you choosing Evolve!
Shane and Mike were excellent
Shane and Mike were excellent, explained what was going to happen,they did want needed to be done without causing me any bother.
Cleaned everything and put back all things they needed to move.
Highly recommend.Thank you .
November 27, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We’re really pleased to hear Shane and Mike provided an excellent service and made the process hassle-free. We appreciate the recommendation — thank you for choosing us!
Great friendly service
First inspection booked in—George came out and he was great: very friendly and informative. He explained the whole process clearly and what would happen next. A really thorough inspection and excellent service overall.
November 27, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback! We're glad to hear George provided a friendly, informative and thorough inspection. We look forward to continuing the process with you.
Very polite staff
Very polite staff, shane and mike made sure i was happy with the works done. Cleaned up behind themselves . Highly recommend.
November 27, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We’re pleased to hear Shane and Mike provided a polite, thorough service and left everything clean. We really appreciate your recommendation!
Loft insulation (Almeley)
We received excellent service from tis company. Everyone was polite, pleasant and extremely efficient, including Lewis (sales), Rhys (the surveyor) and the fitters Ross and his mate. Thank you.
November 21, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We’re really pleased to hear that you received excellent service across all of our teams. Lewis, Rhys, Ross on behalf of the Evolve team will be thrilled. Thanks again!
Stellar solar installation
Tom & Theo came to install a solar power system over two days. They were polite and respectful, both to me and my home. My property does not have easy access but they took this in their stride. Tom answered my numerous questions and set me up as a first-time solar user. Before leaving, they tidied up ...even returning tea mugs to the kitchen!
November 18, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your great review. We’re really pleased to hear that Tom and Theo provided a professional installation experience.
It’s great to know that Tom was able to answer all your questions and help you feel confident as a first-time solar user!
Thank you again for choosing Evolve and for taking the time to share your feedback.
Great work
Came in, on time, checked everything properly to make sure no leaks.
Filled holes as they went and tidied up before leaving.
Very professional and great job, done very quickly.
November 14, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for taking the time to share your feedback. We’re pleased to hear that our team arrived on time and ensured everything was left clean and tidy as they found it!
Still waiting for certificate
Still waiting for certificate, 9 months on. Just being fobbed off by them constantly. Found open wires they need to come back and mend. But they just don't care. They could come back seal the wire and give me the certificate same time. But they never get back or return calls. Just get fobbed off.
November 7, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We’re very sorry to hear about the experience you’ve had. Although we weren’t the installer for the measure at your property, the documentation should have been provided by the third party. We’ve reached out to them on your behalf and supported them in getting the correct documentation prepared for you. You should have received this now.
We hope this resolves everything, but if you have any further questions or need additional help, please don’t hesitate to let us know.
Shane and Mike were fantastic
Shane and Mike were fantastic! Polite, industrious and left everything immaculate.
November 13, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for your review! It's great to hear Shane and Mike delivered a top service
Polite and efficient over the phone
November 11, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review!
Shane and Mike attended.
Shane and Mike attended on time, worked efficiently and cleaned up afterwards. Same as previous good reviews, friendly, respectful of house etc. Thanks guys!
November 8, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We're really pleased to hear that Shane and Mike provided a professional service.
Excellent work
Excellent work. pleasant and helpful. Tidy work and they cleaned up afterwards. They explained everything they were doing. Would highly recommend.
November 6, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your lovely feedback! We’re really pleased you were happy with the job and that our team made the process clear for you
Shane and Mike were absolutely…
Shane and Mike were absolutely brilliant, cracked on with the job and got everything done quickly and efficiently. Also took the time to clean up after themselves!
November 5, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We really appreciate you taking the time to share your experience. It's great to hear Shane and Mike completed the work efficiently and left everything spotless — we’ll make sure they get your feedback!
Shane Mike fitted my wall cavity…Exellent job done
Shane Mike fitted my wall cavity instulation they both worked very hard to complete their work fitted everything needed and cleaned up after them, I would recomened them to all.
November 3, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your review! We're really pleased to hear that Shane and Mike provided such a thorough and professional service. It’s great to know they completed everything to a high standard and left your home tidy. We really appreciate your recommendation!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.