Evolve Home Energy Solutions Reviews 595

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, informative, and professional, often highlighting their politeness and friendliness. The service provided is frequently described as excellent, with many people appreciating the efficiency, thoroughness, and the care taken to leave homes tidy and clean after work is completed. Reviewers also commend the customer service for clear explanations, quick responses, and a professional approach, making the overall user experience very positive. However, some people were dissatisfied with communication, mentioning issues like being fobbed off, unanswered calls, and a lack of clarity regarding project timelines. There were also occasional concerns about delays in work completion and the need for multiple surveys for the same job.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individuals for their politeness,... See more

Service

People report positive experiences with service, with many customers recommending the company to friends and... See more

Customer service

Customers had positive experiences with customer service, often praising the helpfulness and quick responses... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as excellent and very... See more

Customer communications

Users describe ambiguous interactions with contact, with some customers reporting positive experiences, such... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied

Rated 5 out of 5 stars

Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Created damp walls and refused to communicate

This company installed CWI into a property that was unsuitable for it because it is a coastal property in an area of high rainfall in south west Wales. This has caused excessive damp in all external walls which was not present prior to the installation. I have tried to discuss this failed installation with them on numerous occasions as I want them to extract the damp rubble, but they refuse to return my calls. Very disappointed with the customer service of this company and would definitely not recommend them.

July 3, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re sorry to hear you feel this way. We take all customer feedback seriously and have followed the correct process by involving The IAA to assess your concerns.

An inspection by the IAA confirmed there are no internal damp issues or evidence that the insulation is causing any problems. A small amount of debris was identified, and we attended to carry out the recommended remedial work, but this was declined.

We remain willing to complete the agreed work in line with the inspection findings and will continue to work with the IAA to reach a resolution.

Rated 5 out of 5 stars

Great experience

Great experience. Tom and Dave worked hard all day in the heat to install solar panels. Thank you!

July 25, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We’re delighted to hear you had a great experience. We'll be sure to pass on your thanks!

Rated 5 out of 5 stars

Really friendly and competent…

Really friendly and competent engineers. They came and left on time. They cleared up and generally did a high quality job.

July 25, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We're pleased to hear that the engineers were friendly, punctual, and carried out the work to a high standard. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Callum is a top geezer

Callum is a top geezer. Did all his bits quick sharp and was very jolly going about it.

July 21, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thanks for the great feedback! We're glad to hear Callum made a positive impression. We’ll be sure to pass your comments on to him.

Rated 5 out of 5 stars

Credit to the company Daz p, Nebo,

The lads were very knowledgeable of the job they were doing. Explained everything what was going to be done that day. They did a great job. Tidyed-up everything not any mess left at all, filled and painted all the holes they had drilled. A credit to the company. Would highly recommend.

July 17, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for your kind feedback! We're really pleased to hear that the team were informative, tidy, and completed the job to a high standard. We'll be sure to pass your comments on to the team!

Rated 5 out of 5 stars

All round good experience

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done. They put dust sheets down and tidied up and cleaned up afterwards leaving the house cleaner than it was before they came!

July 14, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your kind feedback! We're glad to hear Ross and Carl did such a great job and left everything spotless. We'll be sure to pass your comments on to them.

Rated 1 out of 5 stars

They didn't work around me I had to…

They didn't work around me I had to work around them, told me dates when work would be done but never was and didn't inform me that it wasn't happening wasting my time. Turned my gas off for days and didn't turn it back on because I worked until 5 and they left at 3 and if I turned on myself I could go to jail as I was told.

July 14, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We're really sorry to hear about your experience and the inconvenience caused. This is certainly not the level of service we aim to provide. Clear communication and respect for your time are extremely important.

We’d like the opportunity to look into this further. Please feel free to reach out to us directly so we can address your concerns properly.

Rated 5 out of 5 stars

Excellent service!

Callum was very friendly, courteous and knowledgable. Explained everything well, answering any questions I had. Top service!

July 14, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for the great review!

Rated 5 out of 5 stars

Good experience for quotation

Rhys came out to our property for an assessment for cavity wall insulation V's External Wall Insulation. He answered all of our questions and took all the necessary photos, measurement etc...to inform the quote. Very helpful and experienced.

July 11, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your lovely feedback! We're glad Rhys was able to assist you through the process and we'll be sure to pass on your kind words.

Rated 5 out of 5 stars

Once again Evolve Home energy. Have proved they can deliver. again Evolve Home energy have done…

Once again Evolve Home energy have done an amazing job, there workers were brilliant, hard working, polite . Unintrusive, answered any questions. Standard of work was high and left things very neat and tidy . Guilhevbe Arede and Paulo Almeida deserve. To be told they are doing a good job and work very hard .

July 10, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We're so pleased to hear you were happy with our service again! We'll make sure to pass on your praise to Guilhevbe and Paulo, they'll be delighted to know their hard work is appreciated. Thanks again for choosing Evolve Home Energy Solutions!

Rated 5 out of 5 stars

Had Callum to do my survey today

Had Callum to do my survey today. Very professional, informative when questions were asked. Nothing was too much trouble. Impressed with the service.

July 3, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to leave us a review! We're thrilled to hear about your experience with Callum and we’ll be sure to pass your feedback on.

Rated 5 out of 5 stars

If only all tradespeople were like Joe

If only all tradespeople were like Joe! Efficient, explained what was going to happen and cleaned up after himself.
Happy days

July 2, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your feedback, we’ll be sure to pass it on to the relevant team. We really appreciate your support!

Rated 5 out of 5 stars

Joe was polite

Joe was polite, friendly and professional. He explained what he was going to do at all stages. He did a neat, efficient job. He was tidy, not leaving tools lying around, and cleaned up afterwards. Highly recommended.

June 30, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

We really appreciate you taking the time to leave this review. Your feedback will be shared with the team thank you again for your support.

Rated 5 out of 5 stars

Great

Friendly, on time and very professional. Thanks, Bailey!

June 20, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for the great review we will pass this on!

Rated 5 out of 5 stars

Bailey was great from the get-go

Bailey was great from the get-go. He greeted me with a smile, and was knowledgeable and helpful throughout the survey.

June 17, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you, we will pass this over to Bailey.

Rated 5 out of 5 stars

I spoke with Sian Shepherd who was both…

I spoke with Sian Shepherd who was both confident and knowledgeable and did exactly as she promised.

June 11, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to leave a review. I will pass this on to Sian.

Rated 5 out of 5 stars

First class from start to finish.

A very simplistic process from first call to loft insulation fitting. All staff were very polite and helpful, the guys that came today were excellent. Arriving on time, professional and left everything clean and tidy.
Already looking now at solar options.

June 10, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to leave us a review!

Rated 5 out of 5 stars

Great service

Kai, the chap who did our window vents etc was excellent at explaining what he was doing and efficient at doing it .

June 10, 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to leave us a review, I will make sure this is passed to Kai. Thank you

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look