excess-baggage.com Reviews 352

Rovilena is an amazing person anf was so helpful

Lost my bag and Rovilena was super helpful and helped me locate my bag.

Thank you so much!

We sent a suitcase of personal belongings from Heathrow airport to our hotel in France. Excess Baggage did all the paperwork and now French Customs via DHL are demanding a further €800 before they will release our suitcase. Excess baggage have provided no assistance and cannot be contacted. We are now having to buy replacement clothes and ski gear for our holiday. Very expensive mistake using this company.

Thank you the manager Gabriel for kindness and fairness. It made my day! Merry Christmas to Excess Baggage company! Love you

Indeed a 5 star. When you cone to the Stansted airport, there are 2 wrap stations, make sure to look for the one where Gaby is stationed. Very accommodating!

Great service from the team at Stansted Airport

Good quick and fast service from Steven. Very helpfull. Completely happy with the quick service.

Lovely customer service from a very helpful guy called Kai in Manchester. Big thanks.

Rovilena is so friendly and very helpful. We had a good laugh and she helped me get back my items.
Thank you rovilena.

Rovilena was super helpful and understanding. She went beyond expectations in returning my lost property. I am so grateful for all the efforts.

Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office.
They picked our bag and left it with excess baggage.
Lady at desk was amazing and so helpful.
Very happy with jet park and customer service.

Professional and very courteous.
Excellent service recovering my item left in Security.
Thank you Ruanita ( not certain of spelling) and team at Stansted.

Fantastic advice and customer support from Mohan Poudel and team. I had to get luggage delivered to another airport and then stored for a few days. Dependable and communicative through the whole process.

Fighting to get my Apple AirPods back from Lost Property (Excess Baggage) at Helsinki Airport. They’re geolocating to the premises for over a week and are being used by someone. Very disappointed by the complete lack of engagement - am escalating until I get them back.

First time using Excess Baggage at London Bridge and had positive expectations after booking and paying online.

When I dropped my bag off, the staff member incorrectly asked for my QR code and scanned it.

When I returned to collect my bag, the different staff member on duty told me the QR code had already been claimed, and forced me to pay again in order to access my bag.

This was despite me explaining to him what had happened, showing evidence I had paid online and my bag still being there, clearly unclaimed until now.

When I challenged this, Security were called. It was a stressful and unpleasant experience, particularly as a lone female traveller.

There is no manager available at weekends to resolve issues, and I found today (Monday) that there are no customer service staff available, the manager is working from home, and appears to be ignoring emails.

I would have expected the issue to be resolved onsite on Saturday, however the staff member told me he would be made to pay for my case if I didn't pay again.

If this is true, this did not seem to me to be a fair way to run a company for either customers or staff.

I will use alternative services in future.

Being honest, and newly unemployed, I was appalled to be charged £20 for two bags (£10 per bag) and for just 3 hours' storage but there was no way I'd be taking my suitcase up Calton Hill to its café. I kept two lighter handbags on my person. In London the last quote I saw recently was £6 per bag.
The first staff were rather indifferent. There was a wait both when dropping off and picking up. And I was relieved nothing had fallen out of a shopping bag as they didn't seem to take the most care.
The man who dealt with the return was much more friendly and professional but overall this was disappointing.

Great customers service TAT
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