Exclusivehockey Reviews 152

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Be careful! Potential fraud After entering the credit card information, I weirdly received an sms code to register for apple pay even though I only have an android phone. I then had to block my car... See more

Company replied

Rated 2 out of 5 stars

When I placed the order it did not tell me when my parcel would arrive, this caused me to be very stressed as I needed it for a specific date and I actually ended up having to buy a different bag from... See more

Company replied

Company details

  1. Hockey Store

Information provided by various external sources

Exclusive Hockey is a supplier of amazing hockey sticks from cool and exciting brands who put the player first. Top quality equipment at a great price. Save money without sacrificing quality with Exclusive Hockey


Contact info

1.6

Bad

TrustScore 1.5 out of 5

152 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Be careful

Be careful! Potential fraud

After entering the credit card information, I weirdly received an sms code to register for apple pay even though I only have an android phone. I then had to block my card to prevent any fraud.

September 16, 2024
Unprompted review
Exclusivehockey logo

Reply from Exclusivehockey

Hi, thanks for the message. However, you have not been dealing with us, there is a fraudulent website out there with the domain exclusivehockey.shop which has nothing to do with us. They have cloned our website. We have reported this website to google and requested it is brought down. We are sorry for your experience, it is very frustrating as you can imagine.

Rated 5 out of 5 stars

Fantastic Partnership with Clubs

Exclusive Hockey have helped both City of Birmingham Hockey Club and myself on numerous occasions over the last 2 years. Recently they supported out community activity initiative to get 30 young people into hockey during lockdown. Ash has been great and given us high quality equipment at reasonable and justifiable prices.

As a club we also now have a number of sponsored players and club merchandise and equipment from Exclusive and our partnership continues to get stronger

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable and excellent quality

Have dealt with Exclusive on many occasions over the last few years and always been provided with a professional service with high quality goods and a customer-centred approach. Would highly recommend.

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I bought a hockey bag for my son’s birthday. He was delighted with it. The order was delivered quickly and arrived in good condition. Thank you.

October 31, 2019
Unprompted review
Rated 2 out of 5 stars

Not Enough Information

When I placed the order it did not tell me when my parcel would arrive, this caused me to be very stressed as I needed it for a specific date and I actually ended up having to buy a different bag from a store the night before my travel. I also thought that the description of the bag was lacking in detail as I did not really understand what the bag was like, luckily I did end up liking it and from what I have seen so far it is of good quality. The socks I also ordered were the wrong colour.

October 30, 2019
Unprompted review
Exclusivehockey logo

Reply from Exclusivehockey

Hi Lucy, thank you for taking the time to leave a review. I feel that your 2 star review is quite harsh. You placed your order at 9.30pm on a Friday night (18th). The products were despatched on Monday morning and you were given tracking information by email. The order arrived on Wednesday. So in our opinion we feel this is a very good service. We use Hermes as our delivery service if we were to use another courier company the delivery charges would be a lot more expensive and we would lose a lot of business.
In regards to the socks being the wrong colour we massively apologise if you wanted to exchange please let us know and we will sort this out.

Rated 5 out of 5 stars

Great face masks

Was really impressed with the quality and design of the masks and even more impressed with the price and customer service. Would highly recommend.

September 24, 2019
Unprompted review
Rated 5 out of 5 stars

Aisleigh was excellent to deal with and…

Aisleigh was excellent to deal with and even though I didn’t give her much time to get the order created she had it shipped on time and exactly how I wanted. This is my second time doing this and I have been impressed both times

September 16, 2019
Unprompted review

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