Exclusive Mirrors Reviews 

839
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Reading the bad reviews you must of got act together ordered huge mirror Grecian style took two to hang that's how big and heavy omg, beside that every thing went like clockwork well done.Exclusive m... See more

Rated 5 out of 5 stars

I’ve read some negative reviews on here and I have to disagree with them. My mirror came by next day delivery for no extra cost in fact it was free delivery . The packaging was incredible - a box with... See more

Rated 1 out of 5 stars

Extremely poor customer service and delivery! Mirror arrived badly damaged and they took 5 weeks to refund after threatening to involve Trading Srandards. I hope someone actually reads this and takes... See more

Rated 5 out of 5 stars

I couldn’t get my order to go through online so I rang through. I was helped through the whole process and my delivery came so well packed I shouldn’t have worried that there would be any damage. I wa... See more

Company details

  1. Interior Designer

Information provided by various external sources

Exclusive Mirrors are one of the largest and best respected online mirror stores in the UK. At Exclusive Mirrors we are aware that you want to find your dream mirror without spending a fortune, therefore we ensure our prices are the best anywhere on the web. We are a family run business that is passionate about interior design and believe our customers deserve the finest quality at affordable prices.


Contact info

4.0

Great

TrustScore 4 out of 5

839 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(839)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID

AVOID! Ordered a mirror 3 months ago! No one answers the phone or emails. Disputed charge with CC company.

September 17, 2020
Unprompted review
Rated 1 out of 5 stars

Beautiful mirror - no delivery though

I ordered a made to order mirror on 28th June. It’s now 15 September and I have not received my mirror. £135 wasted. It was the only missing piece in my renovated living room. No contact from the company except one time only to say it is still in the production period of 8 weeks. I contacted them after 8 weeks completed and no response on Instagram / Twitter / email.

September 15, 2020
Unprompted review
Rated 1 out of 5 stars

Just avoid

Just avoid. First mirror arrived damged, inadequately packaged for such a large and heavy breakable item. A new one sent, and was told to just throw the other one away ! - The mirror itself is poor quality. They NEVER answer their phones, EVER ! - and respond to emails after about a week or so, if you are lucky.

September 14, 2020
Unprompted review
Rated 1 out of 5 stars

Not happy

Not happy! Ordered a mirror at the start of August, it was advised it will be delivered 28th August which I was happy to wait. When all I received was an email confirming my payment had gone through but nothing about my delivery date, I decided to call and find out the situation. I found out that the order has been delayed until the end of september / start of october. I advised I cannot wait that long and requested a refund, after 3-5 working days had past I called back up asking where my refund was. The woman on the phone advised it will be 5 working days which I told her it is actually 6 working days on that day I called, she said she will get the refund over to me that day! I AM STILL WAITING FOR MY REFUND 2 WEEKS LATER! Ridiculous how I received the email to confirm my payment but nothing to confirm the cancellation or refund ... sneaky! I will be ringing back in the morning and if this isnt refunded I will be taking this further!!! Disgusted with the level of customer service

September 10, 2020
Unprompted review
Rated 5 out of 5 stars

I couldn’t get my order to go through…

I couldn’t get my order to go through online so I rang through. I was helped through the whole process and my delivery came so well packed I shouldn’t have worried that there would be any damage. I was helped by a lovely person called Jade when I was unable to unpack within the stipulated 24 hours. There was no problem and I felt that my shopping experience was enjoyable. The mirror itself is stunning and was a fantastic price. I will be using Exclusive Mirrors again and will recommend to my friends.

August 6, 2020
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

We have just taken receipt Of our mirror, it was an easy order system, prompt delivery & VERY well packaged so NO damage .
Value for money, quality & so many choices.
We love it, highly recommend This company.
Mr & Mrs Buckle

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a mirror which when it…

I ordered a mirror which when it arrived to unfortunately had a crack in it. I contacted Exclusive mirrors who were full of apologies and within two days I had a replacement. The service I got was absolutely brilliant and I would definitely recommend them and use them again

July 22, 2020
Unprompted review
Rated 5 out of 5 stars

Glad I ordered with Exclusive Mirrors!!!

Was a little apprehensive booking as I had read mixed reviews... however ... I am impressed with my mirror. Arrived within a few days and looks so nice and really good price. Would 100% recommend! Don’t pay over the odds when you can get a beautiful mirror from here! Love mine :)

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Great Mirror and Great Service

I ordered a large glass framed mirror. Unfortunately, the first one arrived with a crack in the corner. The mirror had been very securely packaged so I can only assume that it had been dropped on its corner in transit. I emailed Exclusive Mirrors and a new mirror was dispatched the same day. The arrived and was perfect.
A fantastic mirror for a great price - just what we were looking for.

July 16, 2020
Unprompted review
Rated 5 out of 5 stars

Allende round gold swirl hall mirror

I ordered the Allende Swirl Mirror for a very competitive price. Unfortunately the first mirror arrived slightly damaged but Exclusive Mirrors immediately arranged for the mirror to be collected and a replacement mirror to be delivered at the same time. The replacement mirror is perfect as was the service I received. I have just moved house and will be buying all the mirrors for my new home from Exclusive Mirrors.

July 15, 2020
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS!!

Order delivered smashed so was immediately return by couriers. No reply to phone calls, mailbox always full on phone so can’t accept messages. No reply to emails. Got all the hallmarks of a company that’s either going into receivership but still taking orders or complete scammers. DO NOT ORDER FROM HERE!!

July 6, 2020
Unprompted review
Rated 5 out of 5 stars

Ordered a large fan mirror

Ordered a large fan mirror. Easy to order and arrived in a timely fashion. It is fab and I love it. Looks great above my mantle piece. Would definitely recommend this company.

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

My order never turned up

My order never turned up

I've had to go via my credit card provider to get a refund.

I don't understand how they are still trading...if the 'new owners' have bought all the assets (website...) why not honour and fulfil customer's orders? Shameful

June 4, 2020
Unprompted review

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