I bought some pens and they arrived as the date was specified to Mexico. The support team reach out immediately to request some information needed for the shipment due to country requirements and co... See more
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Review summary
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Reviews shaping this summary
A first class experience fom start to finish. The whole process was very easy to follow & could not have been more impressed by the communication and delivery speed. Pricing was also very interesting... See more
Company shipped my planner quickly! I live in California and they shipped it via DHL Express. The planner was well packaged and came exactly as described. No damage inflicted during shipping route and... See more
I have been treated excellently by the team, with great communication and patience on their part! I got my grail pen finally from them, probably the last one available on the open market! I reco... See more
Company details
Written by the company
Exclusive Pen is an international online store with luxury writing instruments and lifestyle accessories. We are the authorised retailer of brands such as S.T. Dupont, Montegrappa, Parker and others. In our shop you can buy luxury pens, lighters, leather organisers and many other extraordinary gifts. We ship the products worldwide so wherever you are located, we got you covered.
Contact info
Racianska 11, 83102, Bratislava, Slovakia
- +421 948 592 582
- sales@exclusivepen.eu
- www.exclusivepen.eu
4.5
Excellent
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Amazing product
Amazing product, incredibly responsive and helpful, package was securely delivered and arrived internationally within a week. This is an exceptional team!
January 25, 2024
Great service, excellent clarification of every logistic step
Uncomplicated pleasurable buying experience. I was hesitant at first but it was all very clear and well executed delivery.
Thank you very much
January 19, 2024
I have not received delivery of my…
I have not received delivery of my order yet and the tracking system is not working???
January 15, 2024
Reply from ExclusivePen.eu
Dear Eoin. I am sorry, that you have not received the package yet. It has been shipped 7 days ago (the day after you have placed the order), but currently the carrier you chose is experiencing delays in delivery. The tracking number is indeed working. I have already send you the tracking link again, so you can see progress of the delivery. Thank you very much for your patience.
Andrej was very helpful with describing…
Andrej was very helpful with describing the product and the international shipping process. All of these things added to the experience of buying a very fine product.
January 12, 2024
All went great.
January 4, 2024
Long delivery time!
January 3, 2024
Reply from ExclusivePen.eu
Dear Mr. Leimbach. I am sorry you waited little longer for your order. Since you have place it during holiday - on 26th of December, it has been processed first working day - after 2nd of January. This information was on the page during our holiday. Thank you for understanding.
Very good !!!!
December 18, 2023
Great satisfaction
Notebooks, blocks are beautiful colors, excellent quality. I am satisfied with the purchase.
December 15, 2023
Very quick delivery
December 13, 2023
very satisfied
December 6, 2023
Right price and dispatching on time
Right price and dispatching on time. Even, dispatching method was reviewed to express at no additional cost to make sure I'll get the order on time.
December 5, 2023
in the age of amazon delivery time of…
in the age of amazon delivery time of 10 days is not timely - the product comes up to my expectations
November 7, 2023
Overall it was a great experience
Overall it was a great experience. Very fast shipping, good prices and many valuable products to choose from.
November 3, 2023
I have ordered a couple of reffils for…
I have ordered a couple of reffils for my pen...
October 26, 2023
Reply from ExclusivePen.eu
Dear Mr. Trapotsis. Thank you for your review. I can assure you that all the refills we sell are working well. We have never had a problems with them even if the production date is not the latest. In case that there would really be some issue with the refills in the future, please contact us and we will solve it as soon as possible. Thank you very much. Exclusive Pen Team
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