Company shipped my planner quickly! I live in California and they shipped it via DHL Express. The planner was well packaged and came exactly as described. No damage inflicted during shipping route and... See more
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Review summary
Created with AI, based on recent reviews
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I bought some pens and they arrived as the date was specified to Mexico. The support team reach out immediately to request some information needed for the shipment due to country requirements and co... See more
A first class experience fom start to finish. The whole process was very easy to follow & could not have been more impressed by the communication and delivery speed. Pricing was also very interesting... See more
I have been treated excellently by the team, with great communication and patience on their part! I got my grail pen finally from them, probably the last one available on the open market! I reco... See more
Company details
Written by the company
Exclusive Pen is an international online store with luxury writing instruments and lifestyle accessories. We are the authorised retailer of brands such as S.T. Dupont, Montegrappa, Parker and others. In our shop you can buy luxury pens, lighters, leather organisers and many other extraordinary gifts. We ship the products worldwide so wherever you are located, we got you covered.
Contact info
Racianska 11, 83102, Bratislava, Slovakia
- +421 948 592 582
- sales@exclusivepen.eu
- www.exclusivepen.eu
4.5
Excellent
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Fastly order
July 3, 2024
Great Customer Service
Pen bought was not in stock, team offered a similar more expensive pen at the same price as original bought.
Great customer service, thank you Exclusive Pen.
June 24, 2024
Unprompted review
Excellent web site
Excellent web site. Quick response to my questions and expeditious delivery system. Hard to find areas for improvement. Customer satisfaction - high marks!
May 31, 2024
Trustworthy company
I've ordered two times from ExclusivePen.eu, and both times I received my orders quickly. My items were well packed, and the shop updated often where my orders were going.
March 22, 2024
The whole process was smooth.
March 28, 2024
Poor service
Still have not received. Slow to dispatch and no communication. When purchased your website stated in stock and dispatched within 48 hours I had to chase as no communication after 4 days. All round poor service.
March 26, 2024
Reply from ExclusivePen.eu
Dear Mark. Thank you for your feedback. Your order has been shipped on 26th of March. I am assuming that because of the Easter holidays and the fact, that the item has to pass your local (UK) customs, it has not been delivered yet. Usually the custom process takes around 1-2 days. Unfortunatelly at this moment we cannot make the process faster from our side. Therefore I kindly ask you to wait few more days. We always do our best to inform our customers about the status of the order. You have placed the order on Wednesday evening and my colleague informed you about the delay as soon as it was possible. When we shipped the package, you have also received the email with the tracking number so you can see what is the status of the package. I deeply apologize for the delay and I am sure the package will be with you soon. In case of any other requests, feel free to contact us in the chat or email. Thank you. Exclusive Pen Team
I love this pen it writes smooth and is…
I love this pen it writes smooth and is authentic
March 22, 2024
favourably priced and fast
March 14, 2024
Straight forward ordering process and…
Straight forward ordering process and quick delivery
March 14, 2024
Great personal service
Great personal service, timely delivery and beautiful engraving.
February 26, 2024
I love the quality
January 29, 2024
I must say this company is professional…
I must say this company is professional and compassionate at the same time. I cannot recommend them highly enough. A***
February 2, 2024
Everything was OK
February 1, 2024
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