Exclusive Trips Reviews 

I booked a holiday with an agent called rocky .the holiday was advertised at 131pp.not the case .the final price for the holiday was quoted at 489 for two people.big hike in price from what they are advertising.i thought about it and decided to go ahead and book .asked if I could put a deposit down rocky said no problem and asked how much I would like to put down.i put 200 down and in my head I would have to pay the final balance on 29/08/20 of 289 pounds.received in voice today and for some reason the price rocky has charged us is 591 instead of the 489 price he told me the holiday would cost .called rocky up and he told me he has charged an extra 100 pounds because of administration fees.i was not advised this when we booked the holiday.major hike in price considering the holiday was priced at 131 pp.my advice for people that are entitled to a refund go to your bank and the bank should refund u.i am going to my bank to block them from taking anymore money out before the final payment.i am going to take legal action to as this company should not be trading.i have booked holidays through other companys before and didnt have to pay extra because I put a deposit down.if rocky was genuine or professional he would have told us about the charges like any other professional travel agent would do.worst experience ever.BEWARE OF ROCKY!!!!!!!! do not book a holiday with this guy !!!!!!

DO NOT BOOK WITH THIS COMPANY!!! Wouldn’t even give them one star!!! Biggest scam going!!! They charge you more money every time you speak to them and won’t allow you to cancel without charging you MORE money. They are an absolute joke!!! Customer services are as much use as a chocolate fire guard. I was even told by one he would not help me call back and speak to someone else. SHOCKING COMPANY!!! AVOID AVOID AVOID

Government travel advice was changed to no unnecessary travel to Spain before my holiday in May.
Package travel regulations mandate refund in 14 days.
Still trying to get refund more than 2 months later.

My holiday looks like it will be cancelled but l have no faith in this company what so ever. They took the balance of the holiday £2500+ without notice 12 weeks prior to our holiday date!! Just as the lockdown came into force. They have no customer care at all and just seem to want to argue there way out of an call. Can only see trouble when trying to get my full refund of £3500

Booked holiday for 1 week June 2020 have phoned four times about refund have been given same old flannel everytime biggest shower of crooks I've met in my life

Don Allan strongly agree with you. How I can contact with you to talk about what we can do with them

This company is flaunting the law. It will not offer a full refund for cancelled holidays in contravention of Package Travel Regulations 2018 and their own Terms and conditions (which I was obliged to accept) and state a full refund will be made if the contract is cancelled. So following some very long, continually disconnected and arrogant manner telephone calls with no satisfactory result, I have decided to take this company to law. I believe they are trading whilst insolvent and so need to be bankrupted. In order to do this a statutory demand has to be served for a debt of more than £5,000. It can be served on behalf of a number of creditors so what I need is a couple of other people who are owed around £3,200 between them in order to proceed. Have you been shafted by this company? Contact me and let's stop this kind of very dodgy business. They do not care about anyone but themselves so I do not care about them and the consequences of taking them to law.

Just returned from hurghada with exclusive trips a large booking for eight excellent service and a great price.

Fantastic service very helpful agents would highly recommend

Good service . very quick response to any queries I had .

They do not even deserve 1 star. Their customer service is terrible. Their staff are so rude. They email wrong instruction with the holiday we purchased from them. And they booked our flight back home one day later then we booked with them. We were absent from work and had so much extra expenses which they still did not pay back. they do not answers emails.
I never write review but this company is terrible and unprofessional.
Keep yourself away! It will save you a lot of money and no stress!!

Firstly, the documents you sent in before hand had the correct dates. However, they were all typed up by you, so you could type any date you wish to.
Secondly, I choosed to organise my accommodation and my flight with an expert. Well, I thought was expert but not at all.
How come you are answering my review at public but not my email in private?
I highlight again you only provided me a hotel because I was screaming at you.
You would not fix the problem by yourself.

Still waiting on thomas cook money complete fraudsters this company is its aswel they are based in a diferent country from me they would have no shop left

Incorrect pricing bad service will not be recommended 2 friends+ family

Cheap cost holidays u get what u pay for easy booking friendly staff

I'd never book again with them in the small print its £25pp charge for changes plus any increase in price only to be told its an extra £550 on top of £970 for 3 nights for 2 adults 2 children to Spain but if i cancel I'd have to pay it off then it was £250 if i cancelled then £150 mske your mind up , extremely rude shouting at me on the phone putting phone down, wouldn't let me speak to his manager and told me well you decide and phone me back and ended the call.
We have got knowhere after several calls waitting on a emails back for 3 days and numours call backs we are stuck in a situation where you can't get a word across you can't understand anything they are doing as they also won't give a breakdown in price the holiday isn't for 6months theres no way we should have to pay the amount quoted ridiculous stay well away for the rude , unqualified, bad mannered company.

Absolutely awful customer service. After trying to query when I would get my money back for part of a package holiday that I'd booked before Thomas Cook collapse, the call handler told me that he was customer service, complaints department and the manager- then he continually kept cutting me off. Last call to them was yesterday and talked over and cut off again. Called back and was told I should get it back in 4-5 weeks but no guarantee!!! Never book with them. I've had to do all the chasing. No information offered at all.

Beyond the joke! 4 months after we claimed for our holiday due to Thomas Cook collapse still no money back! Emailed with them a few times. Then we been Promised they will contact with us within 24-48hrs and now is 3 weeks later, sent a few emails after and they left us with no response.

We booked Two weeks with company and its worst holiday weve ever been on,We had one week in a hotel in Majorca band one week on a M.S.C.cruise around the Med.To start the holiday we had basic seats with Ryanair and on arrival had to queue for 1 hour to get a transfer to our hotel which was located in Arenal.The hotel was on a steep hill and it was a difficult walk for two oap's.There were no local bars to go to.In fact it was a pretty awefull area!!We didnt know that Arenal is mainly full of Germans,and so was the hotel.This is obviously not the right mix as we dont speak German.
The food also catered mainly for Germans.The hotel had no Enlish TV and no nightly entertainment.So there was little to do in the evenings,We couldnt wait to leave for our cruise.The cruise was really nice but the ship was to big.There were over 4000 people on the cruise excluding crew!!On leaving the ship we had to walk to the cruise terminal which was at least a mile walk in hot sunshine.Our cases were delivered th the terminal for us and we were supposed to be picked up within 2 hours by a taxi to take us to the airport.We waited the 2 hours and there was no sign of any taxi.The emergency number i was given was always busy.I hung on for over 20 minutes with no response.I then rang the uk office of exclusive trips and they kept saying they were coming.I rang at least 3 times.On the fourth call i told them i would have to get my own taxi as we would otherwise miss our flight.If you have ever been to Majorca airport youll know what a maasive place this is,In fact we only just got to the departure gate in time,we were so late. So just to recap we waited over 5 hours for this transfer which never came!!The stress enjured was intolerable especially as im 76 and my partner is 82,All in all it was a holiday from HELL ,I complained to them and said we should be eligable for compensation for the terrible time.That was on 1 Oct 2019.I rang them a few weeks later to find out what was happening and was informed they would respond within a month,To date i have never heard anything from them so take heed nd dont book with this unprofessional outfit.

Booked and paid deposit on a holiday yesterday for 11people even though price given was much higher than price shown. Today received an email telling me holiday is no longer available but same hotel for only 5 nights was available at an extra cost of £39pp. Tried telling them this was not acceptable. Asked them to return my deposit of £1500. Have been told 7/10 working days. Advisor was rude talked over me. Please don't t use this company you will be let down and left out of pocket and dealing with rude unhelpful advisors.