Express Medical Supply Reviews 

11,833
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I am my father’s full time caregiver. I just had to relocate him from Louisiana to Maryland. I had a wonderful medical supply store in Louisiana, but unfortunately I haven’t been able to find a decent... See more

Company replied

Rated 3 out of 5 stars

I ordered Bard red rubber, and the quality is worse than the last order. They are too soft and hard to insert; very disappointed.

Company replied

Rated 5 out of 5 stars

I didn't realize I was running low on supplies, exmed.net was my goto, as a friend reccomended their service. I ordered my supplies on Monday morning, Friday afternoon I had supplies in hand w/ no... See more

Company replied

Rated 5 out of 5 stars

This organization has been providing me with my products for many years, gratefully! They are responsive, fair, proactive to all needs and often I'm running late and need a 'little' extra attention... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. Pharmacy

Information provided by various external sources

Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly. EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(11,833)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Your internet did not work when I tried…bad service

Your internet did not work when I tried to order.I called to order and made5 attempts to reset password at behest of associate there, to no avail. Associate seemed angry, unfriendly when finally ordering over the phone, but did not get a shipping notice that the medical products were shipped,,,tried to log in again today, Could not, and still could not change password or put a new one in,,,,your new interet service is awful. for some reason the payment just hit mg bank today,,,,makes no sens,,,that was several days ago,,,so likely they have not been shipped,,,,not happy with the drop from extra ordinary service and ease of internet for over 10 years to a zero on service

April 13, 2021
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Reply from Express Medical Supply

Dan, I am sorry that you had a negative experience with our website and with the ordering process. If you need anything else, please call us at 1-800-633-2139 and ask to speak to Chris, she is our customer service manager and she would be happy to help you with your order. I am sorry you had a negative experience.

Rated 5 out of 5 stars

A WONDERFUL RESOURCE

A GREAT, EASY, QUICK EXPERIENCE. GOOD COMMUNICATION. VERY PLEASED WITH MY ITEMS; WOULD DEFINITELY BUY AGAIN !

April 11, 2021
Unprompted review
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Reply from Express Medical Supply

Kathleen, thank you for your order!

Rated 5 out of 5 stars

You have a great selection of products…

You have a great selection of products and the website is easy to use. Customer service has been quick to resolve my issues over the phone and by email. Jon did a nice job packaging my latest order - my items were packed neatly and securely.

April 1, 2021
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Reply from Express Medical Supply

Greg, thank you for your review and for your order! We appreciate you!

Rated 1 out of 5 stars

Ordered 5 boxes of hollister 7700 skin…

Ordered 5 boxes of hollister 7700 skin barriers.
Shipping was delayed, but I wouldn’t hold it against the company. However, the top side of most the barriers had no tackiness to them and are so smooth that my appliance that goes over them will not stick to them at all.
Out of 25 I pulled out 4 that were normal and useable.

March 22, 2021
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Reply from Express Medical Supply

Dennis, I am very sorry to hear that you have had a quality issue with the Hollister product you have purchased. Please contact us at 1-800-633-2139 and we will be happy to help you find the best solution we can. Thank you for letting us know, we appreciate the feedback!

Rated 5 out of 5 stars

Five Stars

Five Stars To Jon, Great Job!

March 19, 2021
Unprompted review
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Reply from Express Medical Supply

Frank, thank you for ordering with us!

Rated 3 out of 5 stars

Not as easy to order this time

I was always able to get what I needed to order and be done. I wasn't able to log in with a new password as required by this site. So I finally had to use my husbands email to complete my order.

March 14, 2021
Unprompted review
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Reply from Express Medical Supply

Tammi, thank you for your feedback, we appreciate you letting us know how the site worked and didn't work for you. Thank you for your order and we are currently working on getting this issue fixed. Thank you again!

Rated 4 out of 5 stars

express Medical

I was able to use the site and repeat the quick order of the needed items Thank you

March 12, 2021
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Reply from Express Medical Supply

Andrew, thank you for your order! We appreciate you!

Rated 5 out of 5 stars

Always 100% satisfied with my purchases…

Always 100% satisfied with my purchases from Express Medical Supply. Always best price, securely packaged, fast shipping. I always appreciate the kind handwritten note of thanks!

March 11, 2021
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Reply from Express Medical Supply

Sally, thank you for your order and for your continued trust in our services!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery! My orders are always problem free.
Very pleased and happy customer.

March 10, 2021
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Reply from Express Medical Supply

Judith, thank you for shopping with us!

Rated 5 out of 5 stars

hard to find supplies

I have been ordering hard to find supplies from Express Medical since my husbands stroke 8 years ago. Orders have always come promptly. The few times there has been an issue, customer service resolved it quickly.

March 9, 2021
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Reply from Express Medical Supply

Terrie, thank you for your order! We appreciate you.

Rated 5 out of 5 stars

I purchase the Cure Catheter Kits for…

I purchase the Cure Catheter Kits for my grandmother. The product is great and the shipment of supplies is always accurate and shipment is on time. Thanks Express Medical

March 9, 2021
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Reply from Express Medical Supply

Larrice, you are very welcome and thank you for your order!

Rated 5 out of 5 stars

great job

Easy to order from,good prices, also great services.Big help on products that we can't get local.keep up yhe good work.

March 8, 2021
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Reply from Express Medical Supply

Patsy, thank you for your order and for your kind words!

Rated 5 out of 5 stars

Very reliable

Very reliable, and fast delivery. Great prices as well.

March 8, 2021
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Reply from Express Medical Supply

John, thank you for shopping with us!

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