Express Medical Supply Reviews 

11,833
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I am my father’s full time caregiver. I just had to relocate him from Louisiana to Maryland. I had a wonderful medical supply store in Louisiana, but unfortunately I haven’t been able to find a decent... See more

Company replied

Rated 3 out of 5 stars

I ordered Bard red rubber, and the quality is worse than the last order. They are too soft and hard to insert; very disappointed.

Company replied

Rated 5 out of 5 stars

I didn't realize I was running low on supplies, exmed.net was my goto, as a friend reccomended their service. I ordered my supplies on Monday morning, Friday afternoon I had supplies in hand w/ no... See more

Company replied

Rated 5 out of 5 stars

This organization has been providing me with my products for many years, gratefully! They are responsive, fair, proactive to all needs and often I'm running late and need a 'little' extra attention... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. Pharmacy

Information provided by various external sources

Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly. EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(11,833)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wow..order came very fast..product are…

Wow..order came very fast..product are in perfect shape. This is a gift for an older friend of mines shes been looking for thg hat cream for a few month went in and found it..so I order 2 for her..I made a mistake at first but I called them and they fix it and send me the wright products am very satisfy with them..I will be ordering more from them even their prices are great.

February 23, 2021
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Reply from Express Medical Supply

Elizabeth, thank you for ordering with us! We appreciate you!

Rated 5 out of 5 stars

Seamless process from ordering to receipt

I was able to easily find the products I wanted at the price I wanted. My order shipped as promised and received promptly. This was my first order, but it will not be the last.

February 23, 2021
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Reply from Express Medical Supply

Ben, thank you for your order!

Rated 5 out of 5 stars

timely delivery, reasonable prices, great customer service

the order was delivered in a timely fashion even with a snowstorm. I appreciate this company, have done business with them for years for their prompt service, American-based customer service and reasonable prices

February 21, 2021
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Reply from Express Medical Supply

Tulsa, thank you for your continued trust in our service! Thank you!

Rated 4 out of 5 stars

I ordered a box of supplies that should…

I ordered a box of supplies that should of had 30 items per box, it came with only 28. Shipping was fast and easy to order. Just was not completed correctly

February 21, 2021
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Reply from Express Medical Supply

David, I am sorry that you did not receive your correct order, please call us at 1-800-633-2139 and we would be happy to help you get this fixed. Thank you for bringing it to our attention and we look forward to correcting this for you. Thank you.

Rated 4 out of 5 stars

Love your products never had any…

Love your products never had any issues, until now. My supplies usually come usps but this time it was fedex and I still don’t have them. They say weather is the reason but every thing around here is fine. It is hard when you are waiting on medical supplies and don’t get them in a timely manner. I understand this is. Or your fault but my supplies have never come by fedex either, I would prefer usps.

February 20, 2021
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Reply from Express Medical Supply

Jason, thank you for letting us know how your order went and we are happy to work with you. Thank you for your order and I am very sorry you had a delay in your package's arrival.

Rated 1 out of 5 stars

Package was weeks late

Package was weeks late, then arrived ripped open with a strange reinserted product...not my catheters. Still waiting for my catheters.

February 18, 2021
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Reply from Express Medical Supply

Charles, I am sorry you have had issues with your package. I spoke to our customer service manager and she has said you are being assisted with this problem. If you need anything else, do not hesitate to contact us at 1-800-633-2139. I am very sorry your package arrived damaged and we will work to get this fixed for you. Thank you.

Rated 3 out of 5 stars

Good prices and services - sales are confusing

Express medical has good competitive prices. They ship out products quickly. I’m very satisfied with their service. The only thing I don’t like is that I saw no price differences on any of their products with and without their advertised sales. It seemed like the advertisements were just used as gimmicks to pressure unknowing customers to buy more (thinking that the prices will go up after the sale is over). I never noticed any price changes so I will not pay any attention to their sales advertisements.

February 18, 2021
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Reply from Express Medical Supply

Anonymous, thank you for your feedback, it is very helpful to us to hear how things are seen and interpreted by our customers, we appreciate your insight very much. Thank you for shopping with us and for your review.

Rated 5 out of 5 stars

Great company to do business…

Great company to do business with...very accomadating, great sale prices & fast delivery. Great custromer service.

February 16, 2021
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Reply from Express Medical Supply

Emery, thank you for shopping with us!

Rated 5 out of 5 stars

Fast

Fast, dependable and efficient.

February 15, 2021
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Reply from Express Medical Supply

Ilene, thank you!

Rated 5 out of 5 stars

I have been ordering from them for a…

I have been ordering from them for a few years now and I have never had any type of issue. Customer service is also pretty great and helpful

February 15, 2021
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Reply from Express Medical Supply

Isamar, thank you for shopping with us!

Rated 5 out of 5 stars

My POSITIVE experience with Express Medical…

My experience with Express Medical Supply was excellent! From the ease of navigating the website and placing the order, to the speed and efficiency of receiving the order, and the level of customer care & service shown by Mr. Jon, our product quality packer, was outstanding. Thank you Mr. Jon! I highly recommend Express Medical Supply! Anne in Holden, MA.

February 15, 2021
Unprompted review
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Reply from Express Medical Supply

Anne, you are very welcome and thank you so much for your order!

Rated 5 out of 5 stars

Everything was great

Everything was great. I do appreciate the service your company preformed getting our order out so fast. It was really needed. Please thank your team for doing a great job.

February 15, 2021
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Reply from Express Medical Supply

Jimmie, you are very welcome and we will let the team know you are happy with your order! Thank you!

Rated 5 out of 5 stars

Quality merchandise

Quality merchandise! Great prices! Fast Shipping! I will shop at Express Medical all the time. If they are out of stock they will send a e-mail of delay and reason why. They have many ways to pay for your order. Express Medical you are GREAT!

February 15, 2021
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Reply from Express Medical Supply

Andrew, thank you so much for your feedback and your review. I am happy to hear your order went well! Thank you very much!

Rated 5 out of 5 stars

Excellent urinal -- no way it can leak or spill

We have had experience with this type of urinal in the past and it is designed in an excellent manner. Does not leak, even if full and knocked down onto the floor! Highly recommend this item. Easy to clean, easy to use.

Delivery was fast and item packaged well.

February 14, 2021
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Reply from Express Medical Supply

Nature Glimpses, thank you for ordering with us and thank you for your recommendation!

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