Expedia Reviews 3,687

Why did I fall for it? I'm still asking the question.

We searched for and selected an all inclusive package and the price quoted was cheaper than going direct to the Hotel.

When booking was confirmed it was for half board, it wasn't my mistake, I never search for anything other than all inclusive and once paid I have had to contact the Hotel to upgrade to all inclusive and check the booking dates.

So by the time we're finished we will be £200 each out of pocket.

I won't make the same error again, oh last time it was the flights but we put that down to the airline. This incident proves it is unlikely to have been a fault bey them.

Still it is my fault in the end I didn't check the response. So please check once, check twice and then a third time and if you're still not sure check again.

REPLY TO EXPEDIA'S REACTION FROM 13 NOVEMBER 2024:

Since you have already misled us multiple times through private channels, we have decided to go public with this review.

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ORIGINAL REVIEW AS OF 12 NOVEMBER 2024:

I am writing about the absolute worst experience I have ever had in my travel history. I booked what was supposed to be a dream vacation, a two-week stay from August 11th to August 24th, 2024, at a hotel in Austria, all arranged through Expedia. I specifically chose and paid for two deluxe double rooms, 40qm each, with a balcony and, most importantly, a mountain view – a key feature that shaped my entire trip.

However, upon arriving at the hotel, I was told that there were no deluxe rooms with a mountain view, and neither were they 40qm in size, but a maximum of 20qm. That's right, the room I had paid for didn’t even exist! The hotel staff informed me that Expedia had sold me something completely fictional. Furious, I immediately contacted Expedia, expecting them to sort out their monumental mistake. But instead, they reassured me – get this – that mountain-view deluxe rooms did exist and that the hotel manager would get in touch with me the next day.

When the manager met me in person on August 12th, she confirmed exactly what I already knew: There were no deluxe rooms with a mountain view. She said it plainly: Expedia had sold me something that didn’t exist, a total fabrication. I contacted Expedia again, hoping this nightmare would finally be resolved. A customer service agent admitted that there was a "system error" on their website, and the deluxe rooms I had paid for was never available. Unbelievable!

But the nightmare didn't end there. Expedia assured me that I could check out of the hotel and that the situation would be escalated to their refund department, assuring I’ll be contacted by the refund department within 24 to 48 hours. With this assurance in writing, I left the hotel and checked into a new one, assuming the issue was finally on its way to being fixed.

How wrong I was. After waiting for the 24 to 48 hours they said it would take, I received an email from Expedia's refund department denying the refund. They refused to refund me, even though their own error caused the problem in the first place! So not only did they sell me a room that didn’t exist, they had the audacity to refuse a refund after telling me I could check-out from the hotel!

This experience with Expedia has been nothing short of a disgrace. They made a mistake, misled me, and kept my 9 thousand Euros! I am beyond angry and will never use Expedia again. I will ensure that everyone I know is aware of their shameful business practices and should never book through Expedia!

As a regular traveller there are two basic things you expect from a travel company:
1. Getting the passenger names correct on a flight ticket
2. Getting the flight that you have confirmed.

Back in June I booked flights for my family (2 adults and an 18 month old), return to India for a friend’s wedding. Since then we have had issue after issue with Expedia. And to this day no resolution. To summarise some of the worst here:
1. Booking our 18 month old on our flight without an adult (so they couldn't locate his ticket)
2. Booking our 18 month with the incorrect first name and no surname.
3. Changing our flight and recommending airlines with a zero name change policy while being fully aware our son’s name was not correct.
4. Being blamed for the name being incorrect despite us receiving a confirmation email with the correct information and trying to force us to pay for name changes.
5. And the worst now, offering the only solution for us to rebook all our flights again directly with the airlines before refunding us our money.

I don’t understand how when a company has not fulfilled its service, been at full fault at every step and gets basics wrong they are allowed not to refund you immediately. This is surely a crime. I currently have 2 grands worth of tickets that I can not use and am not being offered a refund without casually being asked to spend 2grand more!! It’s disgraceful.

NEVER BOOK WITH EXPEDIA especially for family travel. This has caused me high anxiety and stress and I still have no resolution!! It’s October now and I am due to fly in Jan.

Very good customer service! Would definitly book here again. They helped me to cancel a flight.

Wow - here I thought I might be offering a terrible review and be the 'odd man out'. Apparently my experience is normal for this company. Bottom line is if you make a reservation and then you have to change your plans, you lose your money. They are notoriously difficult to communicate with and even if you paid your $9.00 "travel insurance" so that you don't "risk" losing your trip's money (using the applications words here) you will lose your money. I was chatting with a customer service agent within an hour of making my reservation and needed to change to the previous week. He said, "You can't do that". I said, "But I paid the insurance" and he said, "That's only good if there's an earthquake". Can you believe that? I mean, if I'd have made a reservation with the hotel directly, they easily could have switched the dates and it was way outside of the 24-hour window. Having gone through Expedia, that normal, industry-wide "courtesy" doesn't exist...and the kicker is that it doesn't even exist after you purchase their rip-off, greedy, insurance policy. I'm done with this company and I suggest everyone else be too.

Terrible, I wish I had visited Trustpilot before I booked the 2 hotels I stayed at. They couldn't even help me write up an invoice for me, which is required by law for any company to produce in Germany.
When a company can't even produce an invoice for services you paid for because you paid for them then there is something seriously wrong.

What a bad company!
Offered a rate with 100 USD Resort Credit per day. Hotel received a standard rate from expedia. I called the German hotline 4 times. The guys on the phone were not able to speak German and had no clue about travel related issues. Just foreign cheap workers! Pressed 2 for english and the crazy lady kept me 90 minutes in the loop to check and was not able to fix it. no call back, nothing! Stay away from Expedia!!!

It's tempting to use Expedia to book everything at once but don't do it! Once you book with Expedia you can only go through them for any changes to your Hotel, car rental, or flights. They charge your card right away. If there are any questionable charges on your car rental, you can't call the rental company. The charges from Expedia aren't itemized on your credit card. You can't tell what is being charged for what.

L was scammed over the Expedia website (I booked and the provider of services and Expedia breached the contract). Expedia was lying and tried to make me pay making a false promise that they will solve the problem. They provided no support and only wanted to get rid of me. I almost fell in a fraudulent trap set up by Expedia. Do not trust Expedia

No refund for the eligible for the refund ticket /
They just promise to refund .... .one day
7 days - 14 days -1 month - 1,5 months etc
I called to airlines which explained that I was supposed to get refund from them in 1 week !

Not to be trusted. I was scammed over the website (I booked an activity for which the provider did not show up), and they provided no support. I lost the money and customer service did not do anything.

The Dark Side of Customer Service in Travel Booking Platforms Expedia Group VRBO HomeAway

In a time where customer experience should reign supreme, my recent encounter with Expedia and VRBO showcased a concerning reality in the travel industry.
I used Expedia Group's platform for a booking, only to discover that it was routed through VRBO HomeAway, a platform I hadn't encountered before. Cue the chaos:
🔍 Attempting to contact the property for a simple query on parking became a wild goose chase as Expedia Group redirected me to VRBO HomeAway, which offered solely a U.S. contact number.
📞 Upon reaching out to the property through VRBO HomeAway's provided number, I was met with a shocking revelation – the property didn't exist, nor had it ever existed. Cue my disbelief and frustration.
📵 Despite over 37 attempts to contact VRBO HomeAway, reporting the non-existent property, and even using industry terms to convey the severity of the situation, my concerns fell on deaf ears.
💸 This ordeal cost me over 200 euros in phone bills and two full days of persistent efforts, culminating in an alternate accommodation 60 km away from my intended destination, well past the check-in time.
The lack of accountability, empathy, and professionalism during this entire ordeal left me baffled. Is this the new standard in customer service? Agents seemingly aware of the issue but unwilling to rectify it, or a breakdown in training and protocols?
This experience raises concerns about the way customers are treated and the efficacy of communication channels within these platforms. We deserve better. It's crucial for companies to prioritize customer service and accountability, ensuring seamless experiences rather than distressing debacles.

I am another Expedia victim. For 3 months, I have tried to contact them for support. Firstly, there is no email contact for Expedia. Secondly, there is no website to ask for a refund. Thirdly, the virtual assistant is useless. Fourthly, I just communicated with a human Assistant who asked a lot of details and then refused to help:
'Expedia Cherrymae (Agent) : Thank you for waiting, for any compensation in regards with the flight delay, Please contact directly with the Airline. Since they will be the one to assist you..... for the flight delayed you need to coordinate with the airline since they have a control of your ticket.. You mentioned above that Oman Air refused compensation for your first attempt. We don't have any option since they already refused for compensation.'
I have
Most appalling - I was given a link for help on the Expedia website where the online assistant asked for my credit card details plus a fee upfront before replying to my request. My issue: I have booked a long distance flight through Expedia and my flight was delayed by more than 5 hours. The airline, Oman Air, refused compensation.
Thus, i asked Expedia for help. They just lost me as a long-standing customer. Seems I am not the only one

like many other passengers, I have a problem with the seat reservation.
The support is even worse, and they disconnect the chat purposely (that happens 3 times)

Hey Expedia,

You can afford a 24 hour chat service, hotline service as support but why cant a single email ???!!!!, Intended cheating reasons(with no traceable evidence) for escaping from the accountability of the lies provided via the chat or telephone from your service, Please improve yourself! I am now two time back and forth done between you and bank for getting back the reserved amount from my credit card(that you have double booked for no reason ) , the bank need a official email/ letter request from you with details to put the money back, What should i do now??!! how to forward the letter/email to you??,

Also you have reserved this huge flight ticked sum of ~1300 euros for a month from my card even after you have charged me the actual ticked cost separately, Is this a trick you show surplus cash balance in your balance sheets???

Enough dark around you, Come to the light...

Customer support ist not helping at all. One customer service member even just left the chat.

This is a reply message to hotel Casa Del Mare in Rethymno, Crete and Expedia!
We were asked by the hotel 1 week later if we enjoyed our stay at their hotel! They are well aware that we never arrived there!.:

Good Day!

As you already know, we did not stay at your hotel Casa del Mare, we were stranded at Athens Airport with our Child since we had no idea that your Hotel was not 76 minutes from the airport as Expedia stated, but 9 hours drive from Arhens. We did not have the funds to pay for extra flights and luggage fees to fly to Crete, since we expected to land at an airport in the area of our hotel since we booked flight + hotel together!
This is not our first time booking flight + hotel together through Expedia, so we did not expect the hotel to be 9 hours drive away from Athens after landing.
We asked repeatedly for help from Expedia and the Apartment hotel Casa del Mare and fell on closed ears and hearts! They refused to help us and left us stranded at the airport in Athens for 1 week!
We did not receive one cent refund, neither from Expedia or from Casa del Mare.
The answer from Expedia was: I am only a clerk, our manager said it’s your problem, you booked the hotel!

This was a dangerous desaster, not a vacation.

Kind regards,
Family H.

I traveled from Germany to the U.S. for vacation. When I arrived in the U.S. I discovered my bag didn't make it. Turned out it never made it on the plane in Frankfurt, and I finally received it 2.5 days later after I had to buy items that I needed. On the return trip, my flight from Houston to Frankfurt was delayed by 2 hrs which caused us to miss the connecting flight in Frankfurt. The flight was re-booked, but then that one was cancelled because of a lightning storm. I was given a voucher for the train to get to Nuremberg which was the final destination. I contacted Expedia about it, and they had to verify everything with the airline. On the 2nd contact with Expedia, they said the airline had approved the refund for the cancelled flight and it would take 4-10 days for me to receive it. Over 2 weeks later I still hadn't received it, contacted Expedia again and this time they told me that they received a revert from the airline that In this case a refund is not possible, because the ticket and every coupon were used by the passenger. If this was the case, then why did they tell me initially that I would receive a refund for the cancelled flight and the airline had approved it??? I did get the refund quickly for the items that I had to buy due to the delayed bag, but now this for the cancelled flight. If they had told me initially that I could not get it for this reason, I would have been OK with that, but I ended up 6.5 hours late getting home after I had been up and on the go for over a day and a half because of all of this. I have used Expedia before, but this time I am EXTREMELY disappointed with them and how they dealt with this.

I am truly astonished at the negative reviews, I did not expect to see that at all for Expedia. I have been using them for years and I have never had any issues. I have had to cancel 2 major trips in all my dealings with Expedia and the easiest way was to contact them via the chat, ask for a representative and state my reasons. Yes the wait time may be lengthy but everytime they have resolved my issues. I have always had my accommodations refunded, shuttle reservations cancelled and refunded and flights have not all been refunded but I have received credit which I have used on future travel. I find customer service to be responsive and efficient. I can't believe that I am the only person totally satisfied with Expedia. I have been loyal to them due to all the convenience and savings. I am a real reviewer, I have several reviews here on Trustpilot and I tell it like it is.

I still wait my refund for canceled tickets since 6 months.
EXPEDIA=SCAMMER Company please avoid this travel agency.
They will even not respond your emails. They will. Immediately cancel your flight and never refund your money. The call center people are all a joke amd will never help you