Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
Company replied
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I wanted to add a password to my credit report which I was rather surprised I couldn’t do myself. However I sent an email request which was actioned the next working day.
Company replied
Pretty poor service when I queried a mistake on my credit record. Customer service seems to be there to fob you off not help. Also you never communicate with the same person its always someone differe... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
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EXPERIAN ARE JUST EXTORTIONISTS
OK. EXPERIAN KNOW BETTER. I SWITCHED TO PLUSNET BACK IN DECEMBER 2019. AS YOU WILL KNOW, PLUSNET DO A SWITCH SERVICE. THEY INFORMED VIRGIN I HAD MOVED OVER TO THEM. VIRGIN CARRIED ON TAKING PAYMENTS UNTIL I STOPPED MY DIRECT DEBIT.INCIDENTALLY, THEY TOOK FEBRUARY'S PAYMENT. IT WASN'T UNTIL OCTOBER, THEY ACKNOWLEDGED I HAD LEFT THEM. BUT EXPERIAN HAD ALL THIS INFORMATION. BUT IT'S EASIER TO BACK THE COMPANY WHO'S PAYING YOU. CHECK YOUR INFORMATION AND THEN CALL ME A LIAR...
July 18, 2026
Reply from Experian
Hi, Nik.
I'm sorry to hear how frustrating this situation has been for you.
From your review, it's clear you feel that the information surrounding your switch from Virgin Media to Plusnet wasn't taken into account, and that you've been left feeling unheard throughout the process. I can understand why that would be upsetting, especially when you believe you did everything correctly and expected records to reflect that.
I also want to reassure you that Experian doesn't receive payment from companies to favour their version of events, nor do we determine how lenders and service providers report information. We display information supplied by those organisations and, where concerns are raised, work with them to investigate the accuracy of the data being reported.
Having personally reviewed your account, I've also sent you an email outlining the account in question and the relevant timeframes involved regarding the account's removal from your credit report. I hope this helps provide some additional clarity around the information that was considered.
Thank you for taking the time to share your experience.
Kind regards,
Stefan.
The adviser of Experian clearly made me…
The adviser of Experian clearly made me understand the pros of utilising outgoings and ingoings of own money. There was an issue which he resolved asap and I understood that was the case. Thank you for giving me clarity!!
Best Wishes!
July 17, 2026
Reply from Experian
Hello, Subeen.
We're so pleased to hear that our team was able to provide clarity and resolve your issue quickly. Thank you for your kind words.
Thanks, Stuart.
Kept up to date with my credit score…
Kept up to date with my credit score and very good communication.
July 16, 2026
Reply from Experian
Hello, John.
Thank you for taking the time to leave your lovely review. We're really glad that you're having such a positive experience when using the Experian App and service.
Thanks, Stuart.
The app is very easy to use
The app is very easy to use
Would highly recommend this company
July 18, 2026
Reply from Experian
Hello, James.
Thank you for taking the time to leave your lovely review. We're really glad that you're having such a positive experience when using the Experian App and service.
Thanks, Stuart.
Thank you so much for all your speed communication
Thank you so much for all your speedy communication and clarification.
I was in a situation I knew nothing about, trying to deal with a debt collector (Lowell’s) who have used the wrong address for 2.5 years, so I had no reference numbers etc.
Experian helped bridge communication and clarified the situation so I was able to start resolving.
Good, quick communication via email which was very convenient and helpful.
July 18, 2026
Reply from Experian
Hello, Jules.
We are so glad to hear that our team were helpful during a what must have been a challenging situation.
We are pleased that we could bridge the communication gap and assist you in resolving the matter. Your positive feedback about our quick email communication is much appreciated.
Thanks, Stuart.
Really good app
Really good site, lives up to expectations and delivers fair financial assessments.
July 18, 2026
Reply from Experian
Hello, Mark.
We appreciate your positive feedback!
We're so glad to hear that our site met your expectations and provided fair financial assessments.
Thanks, Stuart.
Poor service
Not addressed my issue. I was very worried about fraud and was too concerned with ticking boxes and ensuring issues addressed without customer satisfaction. I was frauded and the issue was not addressed enough.
July 17, 2026
Reply from Experian
Hello Francesco,
Thank you for sharing your feedback. I'm sorry to hear that you were left feeling that your concerns about fraud were not fully addressed. I can appreciate how worrying and stressful it is to discover you've been the victim of fraud, and I understand why you wanted more reassurance and support during the process.
Having reviewed your comments, I can see that we currently have an open case relating to your query, and we're awaiting a response as part of our investigation. We do allow up to 28 days for a response, depending on the nature of the enquiry and whether we need information from a third party.
I appreciate that waiting for an update can be frustrating, particularly when you're concerned about fraudulent activity. Please be assured that your case remains open, and we'll be in touch as soon as we receive further information.
Thanks for taking the time to leave your review.
Thanks, Stefan.
Reply from Experian
Hello, Noreen.
Thank you for taking the time to leave a review. I'm delighted to hear that you've found the service efficient, informative, and user friendly.
We've designed our application to make it as easy as possible to access and understand your credit information, so it's great to know it's working well for you.
Thanks, Stefan.
Very easy to use and helpful to build my credit
You can monitor your credit score anytime and it let's you know which lenders you are likely to be approved before applying.
July 17, 2026
Reply from Experian
Hello, Fiona.
Thank you for taking the time to leave a review. I'm pleased to hear you're finding the service useful for monitoring your credit score and exploring products you may be eligible for before applying.
Our eligibility checks are designed to help customers make more informed decisions while searching for credit, and it's great to know you're finding this feature helpful.
Thanks, Stefan.
Recommended Company for Guided Help
Excellent service and communication. Very helpful under very stressful circumstances.
Recommended helpful information, reassuring for future.
Highly recommended.
July 17, 2026
Reply from Experian
Hello, Graham.
Thank you for taking the time to leave such a positive review. I'm pleased to hear that our team was able to support you during what sounds like a very stressful situation.
It's great to know that the information provided was helpful and reassuring, and that you felt well supported throughout. Feedback like yours means a lot to us.
We really appreciate your recommendation.
Thanks, Stefan.
Did everything that was needed would…
Did everything that was needed would definitely recommend.
July 17, 2026
Reply from Experian
Hello, Christopher.
Thank you for taking the time to leave a review. I'm delighted to hear that everything was handled as expected and that you had such a positive experience with us.
It's especially great to know you'd recommend our service. We really appreciate your feedback and your support.
Thanks, Stefan.
I was circumspect about Experian way…
I was circumspect about Experian way they are dealing with customers, usually poor credit from different reasons in life but I was surprised to see they are really helpful.Thank you
July 17, 2026
Reply from Experian
Hello, Marian.
Thank you for taking the time to leave a review. It's great to hear that, despite your initial concerns, our team was able to provide the help and support you needed.
We understand that credit-related issues can sometimes arise due to unexpected life events, and we always aim to treat our customers with understanding while helping them make sense of their credit information.
Your feedback is greatly appreciated, and I'm pleased we've been able to change your perception of Experian.
Thanks, Stefan.
Accurate report
July 17, 2026
Reply from Experian
Hello, Molly.
Thank you for taking the time to leave a review. I'm pleased to hear you found your report accurate and that you've had a positive experience with Experian.
We appreciate your five star feedback and are glad our service is helping you keep track of your credit information.
Thanks, Stefan.
Not what I signedcompliant up for £14.95 month…
Not what I signed up for £14.95 month only to be told to upgrade when I want to know things! I want to stop my payment so please action this. Can’t pay a monthly fee just to find out my score is bad I know that anyway
July 17, 2026
Reply from Experian
Hello Victor.
Thank you for taking the time to leave a review. I'm sorry to hear that the service hasn't met your expectations.
Your Experian Credit Score and Credit Report are available through both our free membership and paid services. Some additional features, insights, and tools are only available as part of our premium memberships, which is why you may have seen upgrade options when looking for more detailed information.
However, you do not need to pay to view your Experian Credit Score or access your credit report. These are available through our free membership.
I appreciate you sharing your feedback, and I'm sorry if this wasn't clear during your experience.
Thanks,
Stefan.
I have been with Experian for a few…
I have been with Experian for a few years now and any problems that I have had have been resolved in an efficient and professional manner
July 17, 2026
Reply from Experian
Hello, Dave. It's great to know that you've been enjoying the app and hope you've likde the changes that we've made over the years! We appreciate you taking the time to share this with us. Thanks, Neil.
It was thorough and secure but the…
It was thorough and secure but the absence of a phone contact is disappointing.
July 1, 2026
Reply from Experian
Hello, Simon.
We appreciate your feedback regarding our thoroughness and security.
We understand your disappointment about the lack of phone contact. We do offer phone support for customers on our Credit Expert membership.
You are able to see the differences between the products we offer on our 'Which product is right for me?' page on our website.
Thanks, Stuart.
They have do
had a great experience. The service was professional, friendly, and efficient. Everything was handled smoothly from start to finish. I am very satisfied with the result and would highly recommend them to anyone. Thank you for your excellent service!
July 1, 2026
Reply from Experian
Hello, Hien.
Thank you for your wonderful five-star review!
We are so pleased to hear that you had such a positive experience with our service and that everything was handled smoothly for you. Your recommendation means a lot to us.
Thanks, Stuart.
Selina was excellent very help full and…
Selina was excellent very help full and knowledgeable excellent
July 17, 2026
Reply from Experian
Hello, Neal.
It's wonderful to hear that you had such a positive experience!
We are delighted that our team member was able to provide you with such helpful and knowledgeable assistance.
Thanks, Stuart.
Reply from Experian
Hello, Tincy. We're really happy you found the app useful! Thanks for sharing this with us! Thanks, Neil.
Reply from Experian
Hello, Matin. Thanks for your great feedback, we're glad you like the app! Thanks, Neil.
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