I don’t like being pressured to reply to feedback emails and answer your billion questions. I’ve already deleted my account, so I’d appreciate it if you stopped contacting me about my experience o... See more
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The person spoke to and guided me very well . My problem is not solved . I want to link my Lloyds bank account to experience. For some reason system is not allowing to get connected . I don’t unders... See more
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Alerts telling me several insurance companies doing soft searches in my name. When I expressed concern I was told it was nothing to worry about, so why the alert ?? No answer to why this is being done... See more
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I’m learning a lot from your advice. You have been a major inspiration and support to me since after my 3 months hospital discharge following a major surgery. I am seeing improvement in my credit s... See more
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.7
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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The experience was good
The experience was good, it took a few back and forth emails but what I wanted to be implemented was eventually added to my credit file there was an ongoing investigation relating to a specific issue on my report
May 1, 2026
Reply from Experian
Hello.
Thank you for taking the time to leave your feedback.
Sometimes, our team will need to verify some information before we're able to proceed forward, as we want to make sure that we're taking the right steps to avoid any possible delays or unwanted outcomes.
We appreciate your patience during this time and I'm glad to hear that everything was resolved for you.
Thanks, Stuart.
Very personalised and quick friendly…
Very personalised and quick friendly service. Attentive to my query and resolved speedily.
May 1, 2026
Reply from Experian
Hello, Shahid.
Thank you for taking the time to leave your 5-star review.
We're so glad to hear you received personalised, quick, and friendly service from our team recently and that everything was resolved for you.
If you ever need our help again in the future, please feel free to get in touch as we're always happy to help.
Thanks, Stuart.
I had raised a dispute concerning a …
I had raised a dispute concerning a default and it was sorted within a week.
May 7, 2026
Reply from Experian
Hello, Rahala.
Thank you for your positive feedback! I'm glad to hear that we could resolve your dispute quickly when you contacted us about your Experian Credit Report.
If you ever need our help again in the future, please feel free to get in touch as we're always happy to help you out.
Thanks, Stuart.
“I’ve had a great experience with…
“I’ve had a great experience with Experian. Their platform is easy to use, credit monitoring updates are fast and accurate, and the insights they provide have really helped me stay on top of my financial health. Customer support was professional and responsive whenever I had questions. I especially appreciate the security features and detailed credit reporting tools. Highly recommended for anyone looking to monitor and improve their credit.”
May 14, 2026
Reply from Experian
Hello Ms Douglas, Thanks so much for your amazing review! We really pleased that you have found the app easy to use and has helped you with your financial health. Your recommendation is very much appreciated! Thanks, Neil.
Helpful and listen
Helpful and listen
Excellent customer service over the phone. The representative was patient, professional, and listened carefully to my issue. They explained everything clearly and resolved my problem quickly. I really appreciated the friendly and helpful attitude
May 7, 2026
Reply from Experian
Hello. Thanks so much for taking the time to leave us a rating and for your amazing feedback! Your comments are much appreciated, and we’ll be sure to share them with the team. Thanks, Neil.
Amazing helpful people …
just came of the phone talking to chris lovely guy tuck the time to listen he understands what I wanted to know very helpful person great at Experian
May 14, 2026
Reply from Experian
Hello, Shaun. What a fantastic review! It's great to hear that our team were able to help and we will make sure your comments are passed on. Thanks, Neil.
I’ve always found Experian do their job…
I’ve always found Experian do their job very well and efficiently I’ve had many occasions when I’ve noticed something wrong on my report and Experian always do their utmost to help and rectify problems making life easier I would highly recommend Experian they do the hard bit for you and get you the result you need
May 12, 2026
Reply from Experian
Hello, Donna. This is great to hear! We're really happy that we've been able to help with your credit report and appreciate your recommendation. Thanks, Neil.
Excellent service
I spoke to the guy need some help and he was very helpful and kind guy
May 11, 2026
Reply from Experian
Hello, Ali. We really appreciate your great feedback and will make sure that it is passed on to the team! Thanks, Neil.
You are but response is slow , kindly work on it .
You are helpful, requires improvements on
Quick Response.
May 14, 2026
Reply from Experian
Hello, Javeed. We are always looking for ways to improve our service, so appreciate your feedback regarding response times. Thanks, Neil.
Minus 72 points for change of address…
Minus 72 points for change of address and using a credit card for furniture, ridiculous calculation.
May 14, 2026
Unprompted review
Reply from Experian
Hello.
I am really sorry this has been your experience. I can understand why that would seem frustrating and hard to make sense of, especially when those actions can be part of normal financial behaviour.
Changes can sometimes have a bigger impact depending on how the information is recorded on your report at that time, but I appreciate that it does not make it feel any more reasonable from your side. Thank you for taking the time to share your feedback and how this has come across to you.
Thanks, Stefan.
Having identified a problem Experian…
Having identified a problem Experian moved very quickly to solve it, which is still in progress, I cannot fault their customer services or responce, Very pleased with Experian.
May 6, 2026
Reply from Experian
Hello,
Thank you for sharing your positive experience. I'm really pleased we could respond quickly and support you. We’ll continue working to bring this to a full resolution and appreciate your support in the meantime. Your kind words mean a lot to us.
Thanks,
Dawid
Pay your bills your score goes up by…
Pay your bills your score goes up by 15, miss one it goes down by 100, borderline suicidal watching hard earn points get dragged away for stupid reasons.
May 14, 2026
Unprompted review
Reply from Experian
Hello, David.
I am really sorry to read how this has made you feel. Seeing your score drop sharply after one change, especially when you have been working hard to build it up, can feel disheartening and unfair. I can understand why that would take the motivation out of trying to improve things.
Score changes can sometimes look quite dramatic depending on what has been recorded, but I appreciate that does not make it any easier when the impact feels so one sided. Your feedback shows just how discouraging this experience has been, and it is important that we hear that.
Thanks for taking the time to share this, even though it has been a difficult experience for you.
Thanks, Stefan.
We speak about a loan 1 week ago they…
We speak about a loan 1 week ago they did explain me good the situation and now we try to sort out the problems to be up to date with our credit score.Thank you
May 8, 2026
Reply from Experian
Hello, Nicolae. We're really glad to hear that our team have been able to help with this, and appreciate your taking the time to share your feedback. Thanks, Neil.
I had been a victim of fraud and a…
I had been a victim of fraud and a default on my credit search should have been removed. Without Experian, it would’ve been months before it would’ve been removed. I will definitely advise using this service absolutely brilliant.
November 23, 2025
Reply from Experian
Hello, Angus.
Thank you for taking the time to leave your review, and I am glad that we're able to help you out recently with the account that you feel was fraudulent. .
If you ever need any help from our team or are worried about being a Victim of Fraud, please feel free to get in touch as we're always happy to help.
Thanks, Stuart.
Reply from Experian
Hello, Zack.
Thank you for your positive feedback, we're really glad you found the help that our team gave you recently helpful.
Thanks, Stuart.
Reply from Experian
Hello.
Thank you for your 5-star review, we're so glad to read that you have had a great service when contacting our team recently.
Thanks, Stuart
Experian did everything they could to…
Experian did everything they could to restore my credit rating after being a victim of fraud
May 1, 2026
Reply from Experian
Hello, Allan.
Thank you for your kind words. I'm sorry to hear that you've been a victim of fraud, we know how scary it can be to go through this.
It's great to read that our team has been able to help you through such a difficult experience. If you ever need our teams help, please feel free to get in touch as we are always happy to help out.
Thanks, Stuart.
Rather pointless on this occasion
Rather pointless making my enquiry through Experian. Lengthy time to look into it, however timescales were communicated (extra star given for that) so the length of time for responding was known, but wasn't a quick turnaround. Experian didn't provide any additional or useful information regarding an unrecognised search and said if any further information was needed or disputed, go direct to the company.
Not really helpful, I still don't recognise the search but now I don't have the motivation to query it any further. More demotivating than helpful.
May 13, 2026
Reply from Experian
Hi,
Thank you for taking the time to share your detailed review.
I'm sorry to hear that your experience didn’t fully meet your expectations. I appreciate how concerning it can be not to recognise a search on your report and to feel that the process hasn’t been as helpful as it should be.
While we aim to investigate queries as thoroughly as possible and keep our customers informed of timescales, we appreciate that being directed elsewhere for further information can feel inconvenient. Your feedback is really valuable and helps us understand where we can improve the support we provide.
If you would like, please do get back in touch and we’ll be happy to review your query again and explain any next steps in more detail.
Kind Regards,
Dawid
Reply from Experian
Hello, We're really pleased to hear this! Thanks for taking the time to share your feedback! Thanks, Neil.
Reply from Experian
Hello, Ishmael. It's good to know that you like the app! We appreciate your taking the time to share your feedback. Thanks, Neil.
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